This hotel has spotlessly clean rooms, which are spacious and well decorated. The location is great, with shopping, entertainment and great places to eat (that also cater for my special gluten free dietary requirements), and almost on the doorstep. I also love the pillows from the pillow menu there. We did not use the pool or the saunas. A highlight is the efficient and prompt staff. When we ordered a bucket of ice it arrived in a few minutes. The pillows didn't take much longer.
The staff here is excellent and willing to go the extra mile for guest’s safety and comfort. Even the room attendants greet you as you pass by. The friendly assistant manager checked us in according to my requested room location.She even arranged a very late afternoon checkout on Sunday with no extra charge. Unfortunately there was a room problem later with noise, and the following day I spoke to Shannon at the front desk. Shannon was extremely helpful after I reported constant loud noise from a nearby room with a rowdy family, (which inhibited our sleep and the quiet weekend break my husband and I had hoped for). Shannon immediately changed our room and upgraded us to a king bed room with a spa! When we checked out she also waived the car park fee as apologetic gesture, which was very much appreciated by us. She was friendly, professional and an asset to the Novotel Glen Waverley. It’s so good to stay at hotel that look after their guests so well. Highly recommended.
- Official Description (provided by the hotel):
- Novotel Melbourne Glen Waverley is ideally located in the centre of the City of Monas.The 200 room hotel is adjacent to a cinema complex and surrounded by over 35 restaurants and cafes, including Centro The Glen Shopping Centre, while a 2 minute walk to the Railway Station gives direct access to the city centre, Melbourne Cricket Ground and Etihad Stadium. ... more less
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- Also Known As:
- Novotel Glen Waverley Hotel Glen Waverley
- Novotel Melbourne
- Accor Glen Waverley
- Glen Waverley Novotel
- Novotel Glen Waverley Greater Melbourne