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“Great family stay” 5 of 5 stars
Review of Novotel Glen Waverley

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Novotel Glen Waverley
4.0 of 5 Hotel   |   285 Springvale Rd, Glen Waverley, Monash, Victoria 3150, Australia   |  
Hotel amenities
Ranked #1 of 4 Hotels in Glen Waverley
Moe, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great family stay”
5 of 5 stars Reviewed May 16, 2013

This hotel had a recent upgrade and the rooms (we stayed in an interconnecting room) are greatly improved. I stayed here some time ago and it has improved greatly. The breakfast we had was very good. Eggs cooked fresh and excellent coffee. There was enough food and the kids enjoyed themselves greatly.

I would recommend this as a great family hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 21, 2013
Thank you for sharing your thoughts regarding your recent stay at Novotel Melbourne Glen Waverley.

I am very glad to hear that you have enjoyed your stay in one of our newly refurbished rooms and everything that our breakfast can offer. I will share your feedbacks amongst the team. I am sure that they will also appreciate your kind words.

Once again, thank you for your compliments. We look forward to your future return.

Kind regards

Samuel Sun
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Any
English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2013

Have stayed a few times and find the hotel to be good value especially travelling with children. Breakfast is great and the newly refurbished rooms are some of the nicest we have stayed in. Great work to the team at Glen Waverly, the service is friendly too.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 21, 2013
Dear team3ski

We would like to thank you for sharing your recent pleasure experience at Novotel Melbourne Glen Waverley.

Your compliments have been extended to the team. Everyone of us is inspired by those words and wants to express our appreciation to you as well.

Thank you again for sharing. We trust that your next stay will be as pleasant as previous ones.

Kind regards

Samuel Dian Sun
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2013

First time for me in Australia. I was in Melbourne for two weeks for business and happy to have booked this hotel. As i don't know how the hotel looked like before but i can tell the renovation worked out really good. This had to be one of the best hotel rooms I've ever seen. Spacious, very clean, great bed and nice and big enough bathroom. Just a good place to relax or do some work on the laptop.The air con is a bit noisy but when i was there it was 35°C so no problems with a little bit of noise. There are a lot of (asian) restaurants surrounding the hotel so for a two weeks stay there was more then enough choice. I tried the very nice but bit pricy infusion restaurant in the hotel just twice and can recommend it. The breakfast was good enough for me but could be a bit poor for people who enjoy a "firm" breakfast. Only downside on the hotel is the lack of free wifi. I mean come on it's 2013 and certainly in this type of hotels there should be free high speed internet available throughout the hotel. Overall i will definitely stay here again the next time i have to visit our company's Melbourne site. Highly recommended!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 13, 2013
Dear Amsterdam1974

Thank you for taking the time to share your recent pleasant experience at Novotel Melbourne Glen Waverley.

I am very glad that your experience met your expectations, and you have made the most of what we can offer during you stay.

In regards to the noisy air conditioning, please allow me, on behalf of the team, to express our sincere apologies for any inconvenience caused. Our Engineering Team will conduct a thorough investigation on the issue mentioned in order to prevent future recurrence.

We are aware of the increasing demand of high speed internet at a lower price or completely free of charge. I am pleased to advise you that the relevant team is currently working with our internet provider to review all available internet plans in order to find possible solutions.

Once again, thank you very much for your feedbacks and compliments. We look forward to welcoming you back to Australia and to the hotel.

Kind regards

Samuel Sun
Assistant Manager
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bowral
Top Contributor
64 reviews 64 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 11, 2013

We journey to Melbourne for business about 6 times a year and as our business is close to Glen Waverley we stay at the Novotel. It is always very comfortable and well appointed. The hotel was refurbished recently and the rooms are great. The basic rooms have two double beds, good decor and the beds very comfortable. The bathrooms have been done well, a good size and with good quality products available.
The hotel is well situated as there is a whole block of restaurants adjoining this street, the train to the city is an easy 5 mins walk. The staff have also been very helpful.
I know there is a restaurant in the hotel which is probably of an equally good standard but we just enjoy walking around the miriad of restaurants all of which look very interesting.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 13, 2013
Dear Annspan

We would like to thank you for sharing your recent pleasant experience at Novotel Melbourne Glen Waverley.

I am glad that you have had wonderful stays with us and the location of the hotel also assisted your stays. Your compliments about the staff members have been shared amongst us. I am sure that it will serve as the encouragement to every one of us to keep up the good work and continuously deliver service excellence to every guest.

Thank you again for providing feedbacks to us. We trust your next stay will be as pleasant as previous ones.

Kind regards

Samuel Sun
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 8, 2013

Stayed here for two nights for a business trip. Hotel has been refurbished and I must say the thoughtfulness that has gone in to the rooms is impressive. Easy to get at powerpoints near the uncluttered bedside table meant you could charge and leave devices next to your bed rather than the otherside of the room. A portable table with the day bed was fantastic if you wanted to work on your lap top but not be in bed. TV remote was a bit dodgy (and no MTV!!!) and couldn't get the noisey air con to turn off over night, but all in all one of the better hotel rooms I have stayed in. Had the buffet breakfast one morning which was a bit of a let down, variety less than I have had before, so tried the room service breakfast next morning and that was much better. The fully equipped gym was excellent, well-lit, roomy, lots of machines, free-weights and mats, felt like a real "mini-gym". Apparenlty they can organise a personal trainer too and there is room enough to make this work. Didn't eat in the hotel, chose to eat one street over in two of the many little asian restaurants that are 2 mins walk from the hotel. Overall great stay in a well-organised and layed out hotel, in a great location. Would definately stay here again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 13, 2013
Dear Melissa C

Thank you very much for taking the time to provide such thorough review regarding your experience at Novotel Melbourne Glen Waverley.

I am glad to hear that you have made the most of what our newly refurbished room, the facilities and the surroundings have to offer. Your comments about the variety of available food at the breakfast session have been extended to our Food and Beverage Manager and Executive Chef. Two managers will conduct a full review on breakfast to find possible solutions.

In order to turn off the air conditioning in the room, simply move the thermostat control switch from auto or speed 1, 2, 3 to 0 which will stop the air conditioning within in five minutes. Nevertheless, should you require any assistance in making your stay more comfortable, please do not hesitate to contact us directly.

Once again, thank you for sharing your experience on TripAdvisor. We look forward to your future return.

Kind regards

Samuel Sun
Assistant Manager
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Sydney, Australia
1 review
5 of 5 stars Reviewed May 2, 2013

Had a wonderful time at the Novotel;Glen Waverly.
The staff were friendly and service excellent.
Definitely would go there again.I hope to get a Bed and Breakfast next time and will try their breakfast which i missed out this time.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 3, 2013
Dear raksha73

We very much appreciate your comments regarding the experience you have had at Novotel Melbourne Glen Waverley.

We are glad that you had a fabulous weekend away at the hotel. It is also our hope to welcome you back to experience our full buffet breakfast in the near future.

Thank you again for your compliments. We look forward to your return.

Kind regards

Samuel Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed May 1, 2013

Hotel was clean and well appointed having been recently upgraded. Breakfast OK (only meal we had in hotel) but would get boring if you stayed more than a few days. Staff were very friendly, welcoming and tried to assist in any way they could. Glen Waverley is at the end of a train line so commute to/from the city OK & station is close by. Major shopping centre closeby as are many eateries and restuarants (can always breakfast at one of these far cheaper than hotel!!!). Gateway to Dandenong mountains etc but you are better off with a car for travel to this area

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 3, 2013
Dear harry215

Thank you for providing such decent review about the hotel and your experience at the hotel.

I have personally extended your comments regarding the variety of food available during the breakfast session to the Food and Beverage Manager and Executive chef. Two mangers will look into the matter and review the full buffet breakfast in order to find possible solutions for providing more variety of food available at the breakfast.

Additionally, I am glad to learn that the location of the hotel also assisted in making your stay more comfortable.

Thank you again for sharing your experience at the hotel. We look forward to your return.

Kind regards

Samuel Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Glen Waverley

Address: 285 Springvale Rd, Glen Waverley, Monash, Victoria 3150, Australia
Location: Australia > Victoria > Greater Melbourne > Monash > Glen Waverley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Glen Waverley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Glen Waverley 4*
Number of rooms: 200
Official Description (provided by the hotel):
Novotel Melbourne Glen Waverley is ideally located in the centre of the City of Monas.The 200 room hotel is adjacent to a cinema complex and surrounded by over 35 restaurants and cafes, including Centro The Glen Shopping Centre, while a 2 minute walk to the Railway Station gives direct access to the city centre, Melbourne Cricket Ground and Etihad Stadium. ... more   less 
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Also Known As:
Novotel Glen Waverley Hotel Glen Waverley
Novotel Melbourne
Accor Glen Waverley
Glen Waverley Novotel
Novotel Glen Waverley Greater Melbourne

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