I just came back from this hotel and am furious that I paid anything to stay here. First of all, they try and create a romantic atmosphere in the hotel with dim blue lighting, but it only makes the place look scarier and feel like a hospital with all the white curtains and bedsheets in the hotel room. The lobby is quite small, as well as my room. But that's not the worst. On our 2nd day there, we got back to the room around 1 and nothing had been done to the room, no fresh towels, bed unmade, nothing new and we needed to take showers. I went downstairs to complain and the girl at the desk jotted down my room # and told me someone will go up soon. My friend and I left and came back around 3:30 and still nothing had been done. I went down a 2nd time and spoke with the manager. She got someone right away to go up, but my room should have been cleaned that MORNING! When my friend and I got back around 5, they were STILL in there, finishing up, so we had to wait in the scary blue hallway until they were done and even then, the maid came back because she had forgotten the toilet paper and soaps. As if that wasn't enough, that night when I went to go to bed, I noticed one of the pillowcases had several marks on it, which I don't even want to think about where they might have come from! The bus that takes you to Old San Juan is up the block, around the corner and down another block and after walking through the humid heat to even get to the bus, it takes close to an hour for it to come, hindering on your day greatly. We ended up taking a cab which cost us $15 after I talked him down. The only good thing I can say is it's very close to a supermarket, Subway, gift shop, Walgreen's, etc. And yeah yeah yeah, the staff was all smiles and friendly, but that means nothing to me if I don't get service I'm paying or. And that rooftop bar and lounge is a joke! NO ONE was up there all the times we went (Friday included), they played techno instead of latin music and the beds are covered in sand and water. I will never stay here again and am so sorry I did in the first place. If they were smart business people, they would have offered me a new room, but now all they get is non-referrals and bad mouthing from my friend and I.









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