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San Juan Water & Beach Club Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 262 Reviews
5.0 of 5 stars
53
4.0 of 5 stars
51
3.0 of 5 stars
25
2.0 of 5 stars
52
1.0 of 5 stars
81
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 14 hotels in Carolina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 78
  • Address: 2 Tartak St Carolina 00979 Puerto Rico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Oceanfront boutique hotel located 5 miles from Luis Munoz Marin International Airport , 10 minutes from Old city of San Juan. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $219 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of San Juan Water & Beach Club Hotel

( 26-30 of 262 )
“ARGH!!!!!”

San Juan Water & Beach Club Hotel

Jul 17, 2008
1/3 found this review helpful

I just came back from this hotel and am furious that I paid anything to stay here. First of all, they try and create a romantic atmosphere in the hotel with dim blue lighting, but it only makes the place look scarier and feel like a hospital with all the white curtains and bedsheets in the hotel room. The lobby is quite small, as well as my room. But that's not the worst. On our 2nd day there, we got back to the room around 1 and nothing had been done to the room, no fresh towels, bed unmade, nothing new and we needed to take showers. I went downstairs to complain and the girl at the desk jotted down my room # and told me someone will go up soon. My friend and I left and came back around 3:30 and still nothing had been done. I went down a 2nd time and spoke with the manager. She got someone right away to go up, but my room should have been cleaned that MORNING! When my friend and I got back around 5, they were STILL in there, finishing up, so we had to wait in the scary blue hallway until they were done and even then, the maid came back because she had forgotten the toilet paper and soaps. As if that wasn't enough, that night when I went to go to bed, I noticed one of the pillowcases had several marks on it, which I don't even want to think about where they might have come from! The bus that takes you to Old San Juan is up the block, around the corner and down another block and after walking through the humid heat to even get to the bus, it takes close to an hour for it to come, hindering on your day greatly. We ended up taking a cab which cost us $15 after I talked him down. The only good thing I can say is it's very close to a supermarket, Subway, gift shop, Walgreen's, etc. And yeah yeah yeah, the staff was all smiles and friendly, but that means nothing to me if I don't get service I'm paying or. And that rooftop bar and lounge is a joke! NO ONE was up there all the times we went (Friday included), they played techno instead of latin music and the beds are covered in sand and water. I will never stay here again and am so sorry I did in the first place. If they were smart business people, they would have offered me a new room, but now all they get is non-referrals and bad mouthing from my friend and I.

  • This TripAdvisor Member:
    • Liked — Nothing!
    • Disliked — Everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malted22's Summary
Date of Stay: July 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: July 17, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The best hotel to stay at...”

San Juan Water & Beach Club Hotel

Jul 16, 2008
1/1 found this review helpful

We arrived thursday morning and the first thing we got at the hotel was a very nice greet from the valet peeps.The staff inside the hotel "The best" from the beggining to end. And the roof top thats the place to be on friday nites and saturday.I really love the blue walls at nite, the hotel totally transform at nite...I just love it and will soon come back...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yasseravila09's Summary
Date of Stay: July 2008
Member since: July 16, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Water Club!”

San Juan Water & Beach Club Hotel

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5 of 5 stars
Washington, DC
Jul 15, 2008
1/2 found this review helpful

I cannot say enough good things about the San Juan Water and Beach Club. I have now spent 1 week in July the last two summers at this Hotel. The Hotel is a boutique Hotel, so if you have kids this may not be for you, but for adults, it is a hip happening place with all the comforts needed for relaxation. The roof top bar/lounge is stunning. The Hotel staff and general Manager are super friendly and helpful. Both visits they suggested great local places to eat and arranged for me to hike the rainforest and snorkle off the nearby islands. The Hotel is right on one of the best beaches and downtown Old San Juan is only a 15 minute cab drive away. If you are not into the local cusine there are lots of American fast food restaraunts and a Walgreens on the main road just behind the Hotel. The other big Hotels nearby all seem to have Casinos if that is your thing.
I love this Hotel and plan to go back as often as possible!
Alyssa

  • This TripAdvisor Member:
    • Liked — The friendly Hotel staff
    • Disliked — Noisy neighbors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awitt's Summary
Date of Stay: July 2008
Traveled with: Solo traveler
Visit was for: Other
Age group: 35-49
Member since: March 25, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Beachfront Hotel in Isla Verde”

San Juan Water & Beach Club Hotel

Save Review
4 of 5 stars
Jacksonville, FL
Jul 14, 2008

I stayed at the Water Club from Monday, July 7th through Friday, July 10th. The hotel was fantastic and lived up to its billing as a smaller, unique alternative to the large resort hotels in Isla Verde. The view from the rooftop pool and bar was beautiful. The staff were very friendly. Great beach and overall location for any trips in Puerto Rico. Drugstores and grocery stores nearby for supplies as well as the high end resorts with casinos for nightlife and gaming.

I would definitely go back to this hotel. The hotel, decor and vibe are suited for younger travellers. Great vacation.

  • This TripAdvisor Member:
    • Liked — Beach, location, rooftop pool view
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimbo89rho's Summary
Date of Stay: July 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: I prefer not to answer
Member since: July 14, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Keep Searching, Don't fall for the well kept website!”

San Juan Water & Beach Club Hotel

Save Review
1 of 5 stars
Portland,Oregon
Jul 13, 2008

We decided to stay at this hotel because of the cool website and amazing pictures. This was a huge mistake! We drove up to the hotel and first noticed that it was located on a very dirty part of the beach. The valet doormen were very nice but that was about all the professionalism you will get out of this hotel. I am trying not to be so one sided because this was my personal experience but this place did not live up to half of what it displays on the website and that was dissapointing. Alot of people rely on the information that they find on the web. The staff was not friendly at all, I dont need all smiles and handshakes but smart remarks at concerns that I had are not acceptable. My room had not been properly cleaned prior to my arrival, gross sexual content was found under my bed. I tried informing the staff and recieved a smart remark as if it was my own trash. Management then offered to have someone clean up the mess but not change rooms. :( I was completely at a loss for words and felt disgusted to even try and stay the night. I checked out at my own loss. This place needs new management! We later found many other hotels in San Juan that were extremely polite and unique such as El Convento. Keep searching, their are many others to choose from. Dont make the same mistake.

  • This TripAdvisor Member:
    • Liked — The doormen! HA!
    • Disliked — Staff proffesionalism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
soji5's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: July 13, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of San Juan Water & Beach Club Hotel

( 26-30 of 262 )
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San Juan Water & Beach Club Hotel Address

2 Tartak St, Carolina 00979, Puerto Rico