I stayed at the Water Club from Monday, July 7th through Friday, July 10th. The hotel was fantastic and lived up to its billing as a smaller, unique alternative to the large resort hotels in Isla Verde. The view from the rooftop pool and bar was beautiful. The staff were very friendly. Great beach and overall location for any trips in Puerto Rico. Drugstores and grocery stores nearby for supplies as well as the high end resorts with casinos for nightlife and gaming.

I would definitely go back to this hotel. The hotel, decor and vibe are suited for younger travellers. Great vacation.

We decided to stay at this hotel because of the cool website and amazing pictures. This was a huge mistake! We drove up to the hotel and first noticed that it was located on a very dirty part of the beach. The valet doormen were very nice but that was about all the professionalism you will get out of this hotel. I am trying not to be so one sided because this was my personal experience but this place did not live up to half of what it displays on the website and that was dissapointing. Alot of people rely on the information that they find on the web. The staff was not friendly at all, I dont need all smiles and handshakes but smart remarks at concerns that I had are not acceptable. My room had not been properly cleaned prior to my arrival, gross sexual content was found under my bed. I tried informing the staff and recieved a smart remark as if it was my own trash. Management then offered to have someone clean up the mess but not change rooms. :( I was completely at a loss for words and felt disgusted to even try and stay the night. I checked out at my own loss. This place needs new management! We later found many other hotels in San Juan that were extremely polite and unique such as El Convento. Keep searching, their are many others to choose from. Dont make the same mistake.

I stayed at the recommendation of my sister who came last year. This is a lovely small hotel. The staff is delightful - especially William at the front door!

For someone who travels for work, I prefer to stay at a more intimate hotel than a big "chain" hotel.

Food at the restaurant is very good. The pool on the roof is really just a pool in name, but refreshing for a quick cool off.

Would definitely recommend this hotel to others if they are looking for personalized attention over lots of amenities like a casino etc.

Well we found this hotel through long internet searching. We planned for a small beachside destination wedding in Puerto Rico. We both have never been to the island and not sure what to expect.

We then found and spoke to the wedding and catering sales manager, Marilyn at the Water and Beach Club. There she said not to worry about a permit for they have there own platform and quoted us a price. We were happy to have found a place that seemed to good to be true, that's because it was! After receiving her rate we sent our contract back to the hotel through air mail. She said that the canopy priced increased and because she had not received anything, this was the price to set. Ok, not happy about that but will get over it.

Then THREE weeks before the wedding they tell me they can not do the beach side wedding without a permit. This permit was a non refundable extra $500.00. And still this permit may not have enough time to review and if it was denied we would still lose the $500.00. THIS IS AFTER THE CONTRACT HAD BEEN SIGNED AND ACCEPTED! This is very upsetting so close to the date and the worst part was they did not seem sympathetic at all or offer any compensation. After settling for the site on their terrace I ask for some compensation. After a week of not hearing anything from them, even after multiple emails and messages. I call the GM and he does not offer anything, we had to demand a free stay at there hotel for failing to live up to their contract. This was a small feat at which should have been easy for them to arrange and still that was a struggle.

The worst is yet to come. When we arrive THE DAY OF Marilyn says the seating arrangement we had would not be able to comfortable seat the people we had in its original spot. So she offers 3 other sites within the hotel. After we choose another alternative, she then says we can not have the space due to THE POSSIBILITY THAT THEY HAVE PAYING PATRONS USE THE SITE FOR MASSAGES!!! Then after expressing my distaste in this hotel she says that I may use that site for an additional 250 charge.

This hotel does not care at all about the thoughts and feelings of there guests!! A wedding is a special event and should be treated as so. Yet massages for other guest were more important then my dinner reception. These people falied to first know the limitations of their beach permits then treat me like it didn't matter to them how we felt about the situation. Not even to offer something to ease the situation. Even the GM did not give any consolation. I felt as if they cared only for the money they previously received and since they knew we couldn't leave after such short notice and took full advantage of that.

DO NOT use this hotel!!