My boyfriend and I spent 5 days at San Juan Water & Beach Club Hotel back in March. Previously, we stayed at Ritz Carlton when we visited San Juan. But, since Ritz Carlton changed the pet policy (we like to travel with our pet Chihuahua, Bruiser), we decided to give Water and Beach Club a try. Normandie Hotel, another dog friendly hotel in San Juan, was a disaster.
Since we read a lot of negative reviews about the hotel, we came prepared, mentally as well. One thing that we worried the most was the noise level due to loud music from the roof top, as this loudness seemed to be the common complaints based on other people's reviews. So, we brought ear plugs, so that we could sleep at night. Surprisingly, it was not anywhere near as bad as we expected. What bothered us more was that walls were so thin that you could hear "everything" from the room next to you.
Other than that, we were suprised to find that we had a very pleasant experience at the hotel. All staff were extremely warm, friendly, and helpful. In fact, I just received an email from Virna, Manager of Desires (membership that you can enroll when you visit the hotel site), wishing me Happy Birthday.
Our ocean front room was very nice, good size for San Juan hotel, and had a great view of the beautiful beach. The hotel is also conveniently located to go to Old San Juan and visit other beaches etc.
We did not eat at the hotel, as we have been to San Juan so many times, and we have our favorite restaurants. Here are a few restaurants that we recommend :
1) Marmalada located in Old San Juan - amazing food. This is our favorite.
2) Pikayo located at Museum of Art of Puerto Rico - great food and amazing service. We could not believe that the restaurant staff remembered where we sat and what food we ordered 6 months ago.
3) Aguaviva located in old San Juan - great seafood.
For breakfast, we were initially going to Inter-Continental, as this hotel is a short walk from San Juan Water and Beach Club Hotel. But after 2 days, we found a local diner nearby and had breakfast there each morning instead of spending $60 for two at Inter-Continental.
Getting back to the resort, one thing that we loved was that the hotel is extremely dog friendly. Every one loved our Chihuahua, Bruiser. It was so cool that we could bring him with us to the roof top where the swimming pool was and hang out there all day. So, for pet lovers, we highly recommend this hotel.
The beach across from the hotel is not like the US Virgin Island or British Virgin Island beach with powderly white sand and turquoise blue water. But, it is very pretty and it goes on for miles. The hotel will provide you with beach chairs and towels.
All in all, we were happy with the hotel. This hotel is great for a quick getaway, not for long vacation. Staff are pleasant, nice size room with great view and the location is pretty good if you have a car.
Most likely, we will return for another quick getaway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Pet owners, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping