This is the second time i stayed at this property. first time had difficulty keeping the fridge stocked poor mattress and when i talked with management i was made to feel as though i was bothering the manager. second time same experience bad service in room and still poor mattresses. poor service at the front desk, native spanish speaking customers clearly were given preferential treatment over the rest of the guests. as far as the pool is concerned, it is beautiful, but try to get a chair after 8 am. I was at the gym at 6am and there were multiple people staking out the best seats for the day. The hot tub is completely out of control. my girlfiend and i referrred to it as the kid stew. usually one could find between 10 to 12 small unattended children in the tub. water temp being a balmy 98 degrees or so perfect temp for whatever bugs the kids left behind.
given the cost of a stay at this hotel, unless you are one of those people who like to waste your money, i would suggest you spend less money at any of the other hotels on the strip for a much better experience

Located in Isla Verde right next to the Airport , this hotel is a great place to stay for an overnight in San Juan, but also offers a nice beach front location for longer stays. Rooms were clean and quiet, even with the proximity to the Airport. I did not notice any Air Noise inside the building but you could hear planes at the pool and beach. The Sushi Bar features a very talented female Sushi Chef. Dining can be expensive and is very good. BLT Steak house was a highlight. The buffet breakfast was very tasty. My best meal was a Puerto Rican Pork Sandwich at the Pool Bar and Grill. Staff was attentive and friendly. Spa services available. Cab to Old San Juan was $19USD.

Expensive ripoff. The rooms are okay, but nothing special. The service was friendly -- but the food was horrible and at that inflated price I expect more. At the poolside grill we couldn't finish our stinky fish sandwich. We had grouper and seafood alfredo at their main restraunt. The fish tasted old and covered in salt and the pasta just tasted of bacon. Furthermore, they nickel and dime you at the end with gratuity charges.

My wife and I--I am 29 and she is 26--spent our honeymoon at the Ritz, and were treated kindly and respectfully the entire stay of six days. We selected the Club Level to enjoy the various food presentations, and we were never disappointed by the food or by the concierges--all of whom were polite, knowledgeable and eager to recommend excursions, restaurants and cool lounges/clubs. Reynaldo Malave, the Club Supervisor, is an exceptional talent who assisted us nightly with suggestions and reservations.
We spent most of our time between the pool and beach. We found both to be relaxing, though the breeze on the beach seemed gale force at times. The gym was more than adequate for both aerobics and weight lifting; the massages we received at the spa were superb; the on-site restaurants were impressive; the casino provided a nice distraction on one night.
As a 29-year-old from Washington, D.C., I say comfortably that I know exceptional service and fine food. You'll receive both at the Ritz. And if you want a 24-hour party atmosphere, walk two blocks to the El San Juan Hotel. Just be sure to make the Ritz your base camp.