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“Comfort and Value” 4 of 5 stars
Review of Courtyard Toluca Tollocan

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Courtyard Toluca Tollocan
3.5 of 5 Hotel   |   Paseo Tollocan 834, Toluca 50120, Mexico   |  
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Ranked #10 of 24 Hotels in Toluca
Toluca, Mexico
1 review
1 helpful vote 1 helpful vote
“Comfort and Value”
4 of 5 stars Reviewed August 18, 2014

Hotel staff is great for help and extremely friendly to the guests. The food selection in the small restaurant is not huge but the quality of the food is extremely good. I have always found the staff great to talk to and get help when needed. Maribel who works afternoon at the front desk is great person to ask for help when needed.

Room Tip: They usually have small bands play in the lobby during the week. Would suggest a room from the 3rd...
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara D, Front Office Manager at Courtyard Toluca Tollocan, responded to this review, 4 weeks ago
Thank you for let us know your comments, we will recognize Maribel for all the effort she does and i will tell all the staff your comments

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    35
    11
    3
    1
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Tijuana, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

We are very pleased of the warm and friendly service we always get at this hotel. I have stayed here since the grand opening, and the attention an kindness of the staff, beginning with the front desk, Ara, Claudia, Mindy, Ale, Maribel and the rest of the front desk personnel, always make sure we have the best of our stay. Mr. Javier Anaya, has a great team, not only at the front desk, but in the restaurant area, as well, where the Chef Victor, Rogelio, and Danae treat us like kings. Great team, great stay and great hotel.

Room Tip: The rooms with pair numbers are usually colder then the ones with odd numbers. All rooms are quiet e...
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara D, Director de Recepción at Courtyard Toluca Tollocan, responded to this review, September 13, 2014
Google Translation
Estimado Sr. Robles,

Es grato saber que estamos haciendo nuestro trabajo bien al ver su comntario, todo el equipo hace un gran esfuerzo para lograr esa sonrisa y esta union que forjamos con nuestros huespedes, en especial para los que son continuos como ustedes.

Es un placer siempre seguir ofreciendole un ambiente como en casa.
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Fort Wayne, Indiana
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2014 credit card Amex Card Member Review

The hotel is well located to reach as you enter or work in Toluca. My room was very clean and well appointed, and the air conditioning/heating system worked well. Enjoyed meals in the restaurant where I found the food to prepared well, the staff attentive and the beer cold. It was noticeably noisy when there was a party or gathering of people just outside in the courtyard.

do recommend this hotel for both a place to stay and for the food. The front desk was also very helpful with answers or taking care of guests.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

I have been there since beginning of March and I am booked through October. In order words, this is my second house and the employees are my second family. The service is good, the food is not bad but if I should name the one thing that really cuts it for me, it would have to be the people, from reception to the kitchen passing by the bar. I have no words to praise them, their service, their smiles and mostly the way they greet you. How can you not praise Mindy's smile when she greets you, or the the humor and smile of Maribel or Claudia, just to name a few. Ladies you are the reason i am still there. Plesase keep being ...you!

Room Tip: Because of the train, pick a room in the back of the hotel.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

This was my 4th visit to Toluca. I have stayed here 2 of the 4. I wanted to give myself a chance to experience some of the other hotels that were recommended to me. I came back to the Couryard mainly because of the service that the employees gave me. They wait staff always held good conversation with me, about sports, world news, etc. There was one person that stood out from the rest and her name was Mindy Diaz. She made me feel like if I was part of the family. She always asked if I was ok and if there were anything that was needed just to let her know. Sometimes people don't realize that working in a customer related job is very important. And I believe that Mindy should be commended for the great job she did making a guest feel at home. Good Job Mindy!!!! two thumbs up.

Room Tip: Ask for Mindy and she will get you in the room best suitable for your needs.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

The folks who work here are some of the friendliest I have met in the world. The hotel is very clean and really convinenent to area buisnesses. The restaurant on site is good and the one across the parking lot is nice as well. One employee who really stands out is Maribel! The hotel industry could use many more Maribel's and her friendly smile and her diligent efforts to make your stay enjoyable!

Room Tip: Ask for a volcano view.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burgess Hill, United Kingdom
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 30, 2014

Stayed for a whole month, so plenty of chance to work out all the good and bad! One small complaint was that the swimming pool seems to be permanently closed. Rooms were spacious and excellent, staff were very friendly, and went above and beyond when asked. Restaurant was good for hotel, and there is a separate one in the courtyard to provide variety, as well as several others within walking distance. Hotel is on a busy road, with a train line running down it aw well - I recommend a room facing away from the road and as high as possible. Gym was fine, small shop in reception also useful. All in all very pleased.

Room Tip: Back of hotel and as high as possible
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Toluca Tollocan

Address: Paseo Tollocan 834, Toluca 50120, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 24 Hotels in Toluca
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Toluca Tollocan 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
A convenient hotel in Toluca located just eight miles from the Toluca Airport, with available complimentary shuttle service Company-Hotel-Company and Toluca Airport-Hotel-Toluca Airport. Our Courtyard by Marriott Toluca Tollocan hotel features free high-speed Internet in all guest rooms, as well as in our meeting rooms and business center. ... more   less 
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