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Ptarmigan Lodge - Exterior rear
Ptarmigan Lodge - Exterior rear
Ptarmigan Lodge - Exterior rear
Ptarmigan Lodge - Exterior rear from table
Ptarmigan Lodge - Exterior rear from jucuzzi
Ptarmigan Lodge - Living Room
Ptarmigan Lodge - Living Room
Nethy Bridge
|
Rental Home – 
4 Bedrooms, 3 Bathrooms, Sleeps 10

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Nicola B
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Nice and clean but HORRIBLE customer service.”
1 of 5 stars Reviewed November 19, 2013 for a stay in November 2013

I've just returned from a long weekend with my family at Ptarmigan Lodge in Nethy Bridge, booked via Dunpark Holidays Lets.

Upon arrival at ~5pm on Friday we eventually found the property, albeit in pitch darkness as the outside light was broken. We entered the house to be delighted with the size and open plan layout making for a very sociable weekend using the kitchen as the main hub. The living room opens out onto a decked area and onto the garden (which is considerably steeper than the photo gallery portrayed) and hot tub area. Boys being boys the husbands left the wife's to empty the luggage and headed straight for the hot tub.

On inspection the hot tub did not appear to be working so it was decided to leave it and call for help in the morning. On Saturday morning, using the contact info in the information pack, we called, sent texts and emails asking for help and clarity regards the operation instructions for the hot tub, which were, by process of elimination not as described in the 'instructions'. Again, we gave up and went without the hot tub.

On Sunday evening at around 5pm a knock came on the front door, this being a local man (clearly just out of a long session in the pub at the bottom of the road) claiming to be here to see that we were getting on ok. We explained the issues with the hot tub and he claimed they didn't even know we were using the hot tub this weekend - access to the hot tub was an additional cost when booking via Dunpark Holiday Lets. We further outlined another few aspects we were unhappy with to be told it wasn't his problem, he just pops in to see everyone is fine. He then disappeared and said he'd be along in the morning with the landlord prior to checkout at 10am.

At checkout there was no sign of the man or landlord so we proceeded to vacate the property and end our weekend on a bit of a sour note.

Since then we have tried to communicate our feelings to the booking representative at Dunpark Holiday Lets but were met with a couldn't care less response. When we further outlined our dissatisfaction we were basically told the opposite - hot tub didn't work - yes it did. Light was broken - no it wasn't. The communication was delivered as bluntly as possible.

Everything good about the lodge has been ruined by the poor maintenance of the property in general, no only the hot tub, the windows, cooker, pots and pans to name a few were all of very poor quality. Certainly the price we paid was on a par with more premium quality properties but for us, Ptarmigan Lodge simply did not deliver. Furthermore the quality of customer service from Dunlap Holiday Lets was amount the worst I have ever experienced.

Sadly, we would not recommend nor will we ever be holidaying at Ptarmigan Lodge or booking with these people ever again.

3 of 5 stars How easy was it to book the property? 2 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 3 of 5 stars Overall condition of the property
4 of 5 stars Bedding & mattresses 2 of 5 stars Kitchen & utensils
4 of 5 stars Bathroom cleanliness 2 of 5 stars Other facilities & amenities
1 of 5 stars Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A FlipKey verified reviewer
Airdrie
5 of 5 stars Reviewed October 3, 2013 for a stay in September 2013
1
person found this review helpful
4 of 5 stars Value 5 of 5 stars Rooms
4 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 4 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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A FlipKey verified reviewer
Aberdeen
5 of 5 stars Reviewed October 2, 2013 for a stay in September 2013
3 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
People with disabilities Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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A FlipKey verified reviewer
Colwyn Bay
5 of 5 stars Reviewed August 11, 2013 for a stay in July 2013
1
person found this review helpful
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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A FlipKey verified reviewer
Insch
5 of 5 stars Reviewed July 22, 2013 for a stay in July 2013
1
person found this review helpful
4 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Interested in this property?
Make Inquiry
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Owner
Mr J
Speaks English
Listed since : Nov 2010
Response Rate: 50 %
Response Time: Within a day
Calendar Updated: 14 days ago
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