Visited 21st Nov. food was poor, my scampi so bad we decided to cancel Christmas Day lunch which we had booked previously asked waitress for return of £80 deposit, she went to get manager but he/she obviously thought so little of customer satisfaction he couldn't be bothered to come just sent refund. To cap it all a man at the next table went to change his little girl, didn't go into the toilets but sat on one of the spare chairs in the restaurant throwing an obviously full nappy on the floor. Two members staff passed as this was happening, wish health inspector had walked in. Was disgusted with this place and will never go again.
If you own or manage Heroes of Waterloo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.