Was there as a hotel guest and working on behalf of a wedding client who were using Dolphin for their reception.
Room 10 has severe problems with poor WiFi coverage, and the "support" from the WiFi provider is dire, their log on page has no help at all, so finding out why the user name "does not meet the specification" is hard, as there is no way to check what is wrong.
Hot water to shower needs the shower on high flow for at least 10 minutes to get hot water.
Other wise, room OK.
Breakfast menu is good, choices are good, and all OK. Service in dining room very different to the rest of the place, and was good.
Management attitude is very bad, had several very bad examples of how not to provide customer service.
First was on check in, our rooms were booked by groom, and were requested as adjacent. We got 10 and 12A, which were on separate floors, so making baby sitting and connecting somewhat harder to do. The excuse from the check in desk, (a Manager) was "we are extremely busy this weekend as we have 2 functions booked". That's no excuse for not meeting the request made when the booking was made, we were not a last minute casual booking taking whatever was available.
Asked at reception for a clean up to be done outside the reception venue, as there were dead wine glasses and cigarette butts on the floor from the previous evening event. Was told "It had been already been done", and made to feel that even asking them to do something was not my place. As a client of both the hotel and the wedding party, the ONLY acceptable response was "Yes Sir", anything else, and excuses for not doing it was totally unacceptable, especially from a manager. If a staff member had not been present, my response would have been a lot stronger than it was.
Also had to push to get a step ladder to put up decorations, "we'll see if someone has got time to get one" less than 20 minutes before the bride was due was also not the right response, particularly as it had been requested over 2 hours earlier before we left to go to the church.
the formal Reception meal was poorly staffed, several of the waiters were clearly untrained and had to have silver service procedures explained (not demonstrated) just before guests were seated. Cutlery dropped on bride's dress, staining it.
Tables were not correctly or completely cleared.
The meal itself was OK, it would have been much better if the number of people serving and supporting the event had been appropriate.
We overhead a phone comment by the receptionist the following morning asking if there were more staff rostered in for Sunday, "as yesterday had been a nightmare". It also became clear that the "function manager" had taken work home so that she would not be available on the Sunday morning when the wedding party checked out.
Yes, we noticed that, it was very evident that they did not have enough people in for the 2 events that had been booked.
The venue itself is a good location, and could be so much better if the management attitude was not so bad.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.