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“Very disappointing” 2 of 5 stars
Review of Oliver's Lodge Hotel

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Oliver's Lodge Hotel
3.0 of 5 Hotel   |   Needingworth Road, St. Ives PE27 5JP, England   |  
Hotel amenities
Ranked #4 of 4 Hotels in St. Ives
Nottingham, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Very disappointing”
2 of 5 stars Reviewed July 1, 2014

I'm not sure how long ago the AA gave this a 3* rating but on current form this hotel is a long way short of expectation. Whilst all of the staff were friendly and helpful the place itself was very disappointing. We arrived at lunchtime on Saturday on a damp but mild day and initial impressions count a lot. The lobby/reception area was really stuffy, the air stale and not at all welcoming. In late June you'd think that doors and windows might be open and that some fresh flowers wouldn't have broken the bank, but there was nothing to improve the atmosphere and relieve the tired and shabby look. Our room was perfectly acceptable for the price and the bed and linen extremely comfortable, but lying there, staring up at the ceiling revealed that attention to cleaning detail did not come top of the list as the threat of cobwebs above our heads descending in the night was ever present. The en suite was, again, adequate but the temperature of the water from the hot taps was dangerously high and should have carried a warning. The basin taps, themselves, were either lacking, or about to lack grips on the tap handle, most of which simply unscrewed with ease. As far as breakfast was concerned, the scrambled egg was overcooked (in my opinion) and I thought I had ordered 'grilled tomatoes' until it arrived, not a tomato (singular) but just half one medium-sized tomato! For a one night stay this was a tolerable experience, but I cannot possibly recommend this hotel to anyone and if you've booked your wedding reception here this summer I really do pity you.

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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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77 reviews from our community

Traveler rating
    3
    18
    22
    20
    14
See reviews for
11
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5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Cambridge, United Kingdom
1 review
1 of 5 stars Reviewed June 18, 2014

Dropped in for leaving party of work colleague.Barman was engaged in conversation with person at end of bar.Served me when he was ready,no greeting very sullen and unfriendly.

I requested a PEPSI COLA as I was driving.He dispensed 200ml from bar mixer plonked in a lump of ice and uttered £2.No please or thank you.Absolute rip off! with bad manners thrown in.I bought 2 litre bottle of Pepsi from Tesco today for 99p.I appreciate they have to make a profit but that is extortion.

Certainly will not be visiting this establishment again.My advise keep clear of Olivers Lodge.

Stayed June 2014, traveled solo
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Newark-on-Trent, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 15, 2014

For one night only this is passable. Looks tired both inside and out and as other contributors have suggested Mr Carpet needs to be introduced to Mr Vacuum. Breakfast was fine and plentiful and the staff were all very pleasant. However, this hotel does leave itself open to the constant complainers.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 29, 2014

My parents 50 wedding anniversary nearly ruined by this place! Room was filthy. Huge amounts of dust. About half a cm thick in places. Could not believe they said it had been cleaned. Even the replacement room needed attention. Staff ok but didn't seem to be familiar with good hotel practices. Never again.

Stayed September 2013
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Thornaby on Tees, United Kingdom
Top Contributor
100 reviews 100 reviews
29 hotel reviews
Reviews in 54 cities Reviews in 54 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 6, 2014 via mobile

I was worried reading some of the reviews on this hotel after my husband had booked it as a last minute option. However it was nowhere near as bad as I had anticipated. Staff were really pleasant, on arrival we were shown to a room in an annexe and it was a bit dusty, and windows and net curtains looked like they hadn't been cleaned in a while. However, the bathroom (only a shower in it) and the bedding was spotless. They'd upgraded us to a superior room so bottled water and biscuits provided. Toiletries were provided, and there were plenty of towels and pillows. A problem was sorted quickly with the tv. Breakfast was fresh and cooked to order but the fruit option consisted of tinned oranges, we didn't eat in the hotel restaurant as the only vegetarian option was pasta and I'm not a huge fan so gave it a miss. The location is good, five minute walk into town, supermarket nearby and lots of places to eat and drink. This is a family run hotel and they're working hard to survive in a challenging climate but they need to up their cleaning standards and look for the cobwebs and clean windows. The prices are on the low end though so have to say it's good value for money. We've stayed in a lot worse and paid a lot more!

Stayed May 2014, traveled as a couple
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Portsmouth, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 6, 2014

We booked this last minute via the web. The transaction was very easy and reception staff very welcoming and efficient. We were shown to our room with an offer of bag carrying, very unusual these days. The room was large, bright and well equipped with tea/coffee making facilities, iron and ironing board, hair dryer, bottled water (no glasses though),fan etc. The bed was large and extremely comfortable with beautiful fresh, crisp linen but with only 3 pillows. The furniture was dated both in the room and in the public areas but it kind of worked. The public lounge was filled with squashy red sofas but no cushions but they were comfortable and the bar prices were very reasonable. We didn't use the restaurant but the cooked breakfast was superb and freshly cooked with an impressive additional choice of cereals, dried fruit and fresh fruit and toppings for toast. This was a last minute visit due to our daughters hospital admission and when we finally got our good news the barman bought us out a bottle of bubbles which was a lovely touch and very thoughtful. We did ask on night two for another pillow and more milk, we were advised as they were fully booked they weren't sure another pillow could be supplied but within minutes this and the milk were delivered. Our only complaint here was the dust in our room on all the skirting boards, door panelling and the furniture panels in our room and some of the grouting would have benefitted from some bleach/limescale remover. We paid a reduced fee of £58 nightly which we were satisfied with although at the full price of £90 we would have been disappointed and felt that the room did not warrant this cost.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 28, 2014

Room was full of cobwebs. Not clean at all. I complained and nothing was done despite being told it would be hoovered straight away. Shower was a dribble at best. Then I noticed the tap not working in sink. Complained again and was moved to another room which was better.
For £70 I expected it for be much nicer. Thankfully I was only there one night!

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oliver's Lodge Hotel

Address: Needingworth Road, St. Ives PE27 5JP, England
Location: United Kingdom > England > Cambridgeshire > St. Ives
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #4 of 4 Hotels in St. Ives
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oliver's Lodge Hotel 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Oliver`s Hotel St. Ives
Olivers Hotel St Ives
Oliver's Lodge Hotel St. Ives, Cambridgeshire

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