We stayed here as we were attending an event on-site, would not have chosen to stay here otherwise.
On arrival the receptionist was very friendly and showed us to the room which was a little dated but seemed clean. We chose to dine off site as there was no-one in the restaurant so did not have an atmosphere.
The trouble started the next morning when our shower didn't work. I had to get dressed and walk to reception as there was no notice of how to dial reception from the phone in the room. The chap I spoke to couldn't help as he was too busy with breakfast. He said to give it 10mins as everybody has probably showered at once! I knew this wasn't the problem as I was getting hot water out of the tap. I informed him of my urgency ( had a wedding to go too) and he agreed to come over and fix it. Came over tried it himself and said yes it is broken! I told him that! He offered us another room to shower in nut when I suggested we move to the other room completely he said it was only a single room. Went to this room to use the shower, got in and about 3 trickles of water came out. Was rather annoyed by this time so decided to shower in my parents room. Got in their shower and managed to pull it off the wall!
Not great and still after all this time still had to wait for breakfast as a member of staff was sick. I informed the chap that this was not my problem and if I'd booked 3 double rooms I'd expect a table for breakfast together.
On check-out I informed the chap I was not paying the total rate for my room. He would not give me any discount. After about 15mins I got £50 off. The rate was £80 b&b and that was the special rate !
The hotel inspector would not be impressed.
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- Also Known As:
- Oliver`s Hotel St. Ives
- Olivers Hotel St Ives
- Oliver's Lodge Hotel St. Ives, Cambridgeshire