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“Could improve” 2 of 5 stars
Review of Aqua Hotel Promenade

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Aqua Hotel Promenade
4.0 of 5 Hotel   |   Passeig Maritim 7, 08397 Pineda de Mar, Spain   |  
Hotel amenities
Ranked #2 of 19 Hotels in Pineda de Mar
London, United Kingdom
1 review
“Could improve”
2 of 5 stars Reviewed 1 week ago

I have just spent a 'half board' week at this Hotel (Dec 2014) and to be honest for a 4 star hotel I found it very poor. The rooms were okay but the walls were very thin and you could hear exactly what was being said in the adjoining rooms and in the room above. The bedlinen wasn't changed and neither was the tiled floor swept or mopped. I know this because I spilt some water the day after I arrived on the floor and the water mark was still there 7 days later.
The food got a bit boring and the salad bar always had the same old things on it with no variation or imagination. One night I found that they offered a curry which was inedible and disgusting! On one night there was a kids birthday party going on in the next room at 10.30pm yes 10.30pm with adults and kids screaming and shouting when I complained to the Reception I was told that they could do nothing about it! I thought the rooms were for sleeping and relaxation - obviously not at this Hotel

Room Tip: Ask for a room with nobody either side!!
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  • Stayed December 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 1 week ago
Thank you for sharing your opinion with us.
We regret that your experience at Aqua Hotel Promenade has not been up to your expectations.
We will make a note off your comments about the cleanliness of the room, this will not happen again in the future.
And referring to the group staying at the same time as you, we would just like to let you know that they are here to work and usually are very respectful, but thanks for your comments, we will take this in consideration.
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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fraserburgh
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from a 4 x night stay half board, what a great time we had.
All hotel staff & food excellent, hotel spotless.
We spent a day in Barcelona, train station 200 yards from hotel, effortless.
Keep up the good work guys we will return.

Room Tip: Sea view front of hotel.
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 1 week ago
It delights us to find out that you enjoyed your stay so much with us at Aquahotel Promenade.
And we are even more pleased to hear that you definitely will return to our hotel.
We consider this a satisfying outcome to all our efforts.
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Watton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2014

What a great time we've just had at the Aqua Maritime. Board basis was half board and there was plenty of choice at both breakfast and evening dinner. 'Traditional' English bacon, eggs, sausage etc was supplemented with cereals, around half a dozen different types of bread/rolls, pastries, fruit, salads etc. Three coffee machines but only one toaster, which may become a tad crowded during the high season. Evening dinner was salads, around 6-8 different meats, pastas, roast of fried potatoes and a huge choice of fruits and sweets. Rooms were cleaned, beds and towels changed, every day, staff were more than helpful and, all in all, a great holiday. Two minutes walk from the station meant we could be in Barcelona early each day. The hotel is directly opposite the beach too. Only (very) small point... no coffee making facilities in bedroom. Free aircon, however, outweighed that. A great hotel and staff and we hope to return next spring for more of the same!! A 'training course' for around 160 young Scandinavians was, on the whole, extremely well behaved with just a couple of rowdy outbursts which soon quietened down at around 10pm as all the students were under instructions from the organisation to stay in their rooms after this time to study.

Room Tip: Sea view is best, but rear rooms are shady and overlook the pool area.
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  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 3 weeks ago
We want to thank you for your extended accurately described positive experience found in Aqua Hotel Promenade during your holiday. We hope this will encourage other guests as well to visit our hotel.
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Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 3, 2014

1) first line, the beach cost is just in front of the hotel.
2)very very hospitality service
3)tasty breakfast and dinner
4)cheap local price in the restaurant for the drinks
5) very close to the train station

Room Tip: pay extra for the double level room. amazing view on the sea
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 3 weeks ago
We feel honored receiving your positive annotations about our Aqua Hotel Promenade.
Especially about our hospitality and the hotel´s good location.
We hope you will soon enjoy another stay at Aquahotel Promenade.
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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2014

Just spent a week at Aqua Hotel Promenade. For a nice quiet break this hotel and resort were excellent. Arrived via Barcelona airport from where we made our own way to the hotel. Took a little over two hours from landing to setting foot in the hotel using the train service from the airport, cost under 5 euros each. You have to change platform at Sants station in Barca, but with the hotel only a couple of hundred yards from the hotel this was the only inconvenience. We were met by friendly staff on our arrival and overall all the staff were extremely polite and helpful with the hotel kept spotless with its army of cleaners. We had a premium room on the 4th floor with sea view, which was excellent, you could spend all day on the balcony watching the joggers, power walkers, cyclists and dog walkers using the lovely promenade. The road in front of the hotel is very quiet and the trains, although just across the road didn't cause any disturbance. The hotel food in the restaurant was good, with the only slight criticism being that at breakfast time the hot food could get quite cold whilst under the lights, there is nothing worse than a cold fried egg. The town itself was very quiet with most of the other hotels on the promenade already boarded up for winter, the cafe's and bars were frequented primarily with locals. Other reviewers from this time of year have commented on noisy and unruly students at the hotel. Whilst we were there, there was a large group of scandinavian students on a month long course training to be tour reps, but we found them to be well behaved and courteous and in no way affected our holiday enjoyment.
This holiday was just what we were looking for and we have every intention of returning to the hotel again.

Room Tip: The views are best from the higher floors and it is well worth paying the extra for the premium room...
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 4 weeks ago
It is really nice for us to hear you had such a lovely time at our hotel and we appreciate your positive comment about our friendly staff which has been, if I may cuote, “extremely polite and helpful”. We hope to greet you again during your next stay at Aquahotel Promenade.
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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 20, 2014

We thoroughly enjoyed our visit to this hotel, great location overlooking the beach and close to train station. I had hired a car so we booked the first night in the garage at a cost of 10 euro, very tight spots so we opted to park on the street for the remaining nights.
I had asked for two rooms close together with 2 separate beds in each and we got just that, also on a higher level. The rooms were clean, with a fridge and desk, we also had an upper level which had the other bed and the bathroom, 2 balconies overlooking the street but also with a view of the sea. Very nice.
The food at breakfast and evening meal was plentiful, lots of choices and frequently replenished, we were all able to find what we liked, great salad bar and meat choices at the evening meal.
Hotel has a nice bar area and there was evening entertainment although we did not go to any.
Also free wifi in this area.
Would definitely recommend this hotel, great food, pleasant staff and a more quiet location than others that we have been too.

Room Tip: I had reviews which recommended a higher level so this what I requested. I believe that it was somew...
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 4 weeks ago
Thank you very much for your recommendation and positive description of Aquahotel Promenade. As we always try our utmost to satisfy our clients it pleases us that we were able to carry out your preference for two rooms close together on a higher level. We would like to welcome you again in Aquahotel Promenade.
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Rostov-on-Don, Russia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2014

Visited AHP this summer. A strong 4 stars hotel with a perfect location - the train station is 1 minute by foot, the beach is like the same time. Good meal, friendly staff, a possibility to have a late dinner or early breakfest whenever you want - it was exactly what we were waiting for.

Rather quiet which is a plus for my family.

Some animation in the evening time, but as I am not a fan of this entertainment cannot say how good is it. But one day some guys plays a cool Beatles melodies - sound was great.

Anyway we spent most of time somewhere outside just having meal times and sleeping. For this purposes I guess it's a perfect place.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director de Recepción at Aqua Hotel Promenade, responded to this review, 4 weeks ago
We would like to express our gratitude for your gentle words about Aquahotel Promenade, which turned out to be a perfect place to spend your holidays. We are looking forward to see you again in Aquahotel Promenade.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Hotel Promenade

Address: Passeig Maritim 7, 08397 Pineda de Mar, Spain
Location: Spain > Catalonia > Province of Barcelona > Pineda de Mar
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in Pineda de Mar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aqua Hotel Promenade 4*
Number of rooms: 172
Official Description (provided by the hotel):
Located by the beach on the promenade of Pineda de Mar in a central location. The hotel is cozy and in an ideal emplacement to enjoy what Pineda de Mar has to offer. This is the welcoming, relaxing hotel you have been looking for where our staff are both caring and professional which allows you to enjoy the hotel´s facilities with ease. Our younger guests will enjoy an action packed holiday both inside the hotel with the miniclub´s daily animation program as well as activities which are ran outside of the hotel including the summer beach parties where children can have fun with inflatables etc under the supervision of our entertainment team. In the mean time, you are free to relax and soak up the sun with the peace of mind that your children are being entertained and taken care of. The hotel has many facilities which our guests can enjoy: varied buffets in our pleasantly decorated dining room, a relaxing pool area, a children´s playground and nightly entertainment shows. The hotel also has a gym and guests are free to relax in the renovated lounge bar and terrace. The hotel also has well equipped rooms with all the necessary facilities our guests could need for an enjoyable stay like wi-fi and indoor parking. You will undoubtedly enjoy an unforgettable stay at Aqua Hotel Promenade. ... more   less 
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Also Known As:
Aqua Hotel Pineda De Mar

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