We have just returned from a terrible 7nt stay at the Parc Hotel. This hotel is not worthy of its 4star rating - it has all the service and standards of a 2 star hotel. It is not really all inclusive but more fullboard plus some drinks. There were only around 8 drinks in the only one bar - the other drinks you have to get from a dispenser with a key!! Even the wine and drink it from a plastic cup! This is not 4star - more 2 star!!
The food is repetitive, the only snacks are biscuits and pretzels - no hot snacks. The staff are miserable and rude. Our room was not cleaned properly and sheets not changed.
There was bird excrament on the balcony and on telling reception about this, they handed my husband a piece of kitchen roll for him to clean it!!! We waited almost 24hours before they sent round a cleaner.
On check out the receptionist asked us to pay for a lost key for the drinks dispenser which we refused, as we were so disgusted at how we had been treated the whole week - he then proceeded to tell me that i would not be allowed to leave the country and he was cancelling our transfer to the train station.
It all ended, as it begun and was for the whole holiday - a shambles. Lake Garda is a lovely place, don't ruin your holiday or waste your money on this place!
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- Also Known As:
- Parc Hotel Castelnuovo Del Garda