This was the worst three nights during our 2.5 week traveling in Italy! Check in was ok, even the host didn't speak any English. The B&B is a like a dorm - no kitchen, no living room and no common space at all. We were given an attic room with a tiny window (with a view). Half of the room can only be accessed by crouching down. Okay we tried to deal with that. But the room was just like an oven 24 hours a day in July. I confirmed with them before the trip that the room has AC. The "AC" turned out to be mobile box with a plastic hose attached to window glass. The temperature in the room never dropped below 84F even after mid night! Since the lady there speaks no English, we had to communicate with her daughter Barbara via emails. Her response was basically "deal with it because everywhere is hot right now". They also refused our request to check out early for partial refund. Just plain terrible! Listen to Rick Steves and stay away from Pienza.
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