I agree with several points previously mentioned. The hotel is beautiful, the service very personal, Osmone was very helpful and provided us with several extras to make our stay more enjoyable. The food was good and very nicely presented, although we only had breakfast. The things I wish I had known beforehand: the hotel is 1 hour from Siena and at least 30 min from any other town worth visiting. They are the only hotel/restaurant in the town which IS charming but Petroio really has nothing of note to do so you need to drive for everything. The parking lot is shared with the town and is hit or miss. There are MANY more convenient places to stay that are just as beautiful if not more due to their more country-like setting. The worst thing is that our last day at the hotel someone either went through or "dropped" our suitcase in the room because it was closed and neatly packed when we left and in complete dissaray when we returned with a very expensive cosmetic kit completely destroyed. I mean cracked, latch brioken, inside shelves cracked off their hinges. Ruined. We felt bad about mentioning it to Osmone as he had been so nice but bottom line is what happened was wrong. We were shocked by his response which was to state he would ask housekeeping and get back to us with a solution. He never again mentioned it forcing my wife to ask again re: resolution. He said "Oh she said she didn't do it" No apology, no recompense, nothing. This breech of our trust, having someone paw through our things and nothing done about somehting so obviously wrong was a horrible lapse in customer service to say the least. I could never trust the hotel again and would not recommend it.
- Also Known As:
- Palazzo Brandano Hotel
- Palazzo Brandano Petroio
- Palazzo Brandano Hotel Petroio
- Palazzo Brandano Petroio, Italy - Tuscany
- Official Description (provided by the hotel):
- Palazzo Brandano's beautiful suites, spacious rooms and charming apartments are all luxuriously and comfortably furnished with handcrafted frescos by famous Italian Renaissance artists. Each air-conditioned accommodation boasts a flat screen satellite television, DVD player, HIFI stereo equipment, mini bar, safety deposit box and internet access. Bathrooms are equipped with either luxury massage showers or Jacuzzi bath tubs. Il Brandano restaurant with its stunning terrace serves modern Tuscan cuisine and an extensive selection of wines. ... more less