Thanks to the recommendation from my brother-in-law and sister and family who stayed prior to our stay---Ousmane provided the absolute best customer service at Palazzo Brandano. When he said "feel at home"----he meant it. His assistant Linda, was also just as accommodating. Palazzo Brandano is something like out of a Tuscan fairy tale, but it is all REAL, and really wonderful. We were greeted by Ousmane, who immediately swept us off of our feet with a glass of Prosecco and a tour of the Palazzo Brandano. My partner and I were so happy to arrive and while our bags were taken in, Ousmane's outstanding customer service and hospitality began and did not end until we had left for Rome. This amazing Tuscan retreat not only has great customer service, the restaurant in the Palazzo Brandano is fantastic! We had dinner 3 times during our stay and each time was a delightful experience. Ousmane, the hotel manager and more---provided us and our relatives from Rome (who also stayed for two nights) with an incredible experience in Tuscany---tours of an olive oil farm, local cheese tasting, restaurant recommendations, day trip guides, etc... if you are looking for a beautiful location, excellent customer service and tranquility, follow your bliss to Palazzo Brandano.