Our experience at this lovely spa hotel in the hills above the historic city of Bagni di Lucca was a highlight of our trip to Tuscany. We experienced the steam baths in actual volcanic caves, a mud therapy tratment that left our skin baby soft, hot rock massages, and a swim in a mineral water pool. Some of us also had manicures and pedicures performed in a manner much more sanitary than we experience in the US.
All in all , the staff was helpful, able to access English speaking staff members to help us, and eager to meet our needs. I will return there next summer for more treatments, for sure.