Stayed at this hotel from 16 - 23 Feb 2013,............ never again.
Passo Tonale is a great resort for skiing, loads of cafes, bars etc , and lots of hotels.
This hotel, well in a nut shell, here goes.
If you stay and are allocated a 1st floor room - 105 upwards, then be aware that you are downstairs - lower ground - with a view of a building site about 20ft from your balcony. Also you are directly underneath the wooden floored restaurant, so be prepared not to get any sleep prior to 10.30pm or after 6.30am due to staff moving furniture around and wearing heels.
We asked to move room due to both of the above and were then blanked by female staff members who had obviously been told to wear soft shoes.
The restaurant is a joke.............. breakfast is 7.30 - 9,30am ....... we got there about 9am most mornings to find most breakfast items gone, nothing is replenished, and the staff did not like having to make more food when i showed them the time on my watch!!!!!
Evening meals are even more of a farce......... 7.30 - 8.30pm........but dont be a minute late cos just like breakfast when its gone ITS GONE!!!!!. People were literally fighting around the salad bar for food, and the quality of the starters and so called main courses, well.......... i really felt for the children as they had to eat what was provided which was the same as that provided for adults and was mainly revolting...eg..... 1st night we chose turkey ( you get the choice of 1 of 3 starters and 1 of 3 main courses) it was 2 slices of quite obviously pressed processed turkey which tasted vile, covered in a sauce to disguise it, and a dollop.........yes you read correct, a dollop of mashed potato and THATS IT.
If you have anything to drink at evening meal it is charged, even bottled water 3 euro's which they dont tell you ...........the Spar shop opposite sells the same bottled water for 29 Cents???? but you can t take your own into the restarent.
There are no facilities in the bedrooms for tea or coffee making....... you have to buy it from the bar !!!!! The only free drink you get is from the machine at breakfast whilst your arguing with staff to make more waffels.
Dont be taken in by the hotel offering spa facilities........... you pay for them, yes even the jaccussi bath!!!!! but the sauna is free so if the children wanna sweat to death go for it.
Jasmine, the bar waitress, is great. She is polite, friendly and helpful and will assist you where she can.
Well thats the short version!!!
Dont listen to what others have written, we made that mistake, and booked to stay based on the " so called " good reviews.
Stay somewhere else.
We complained to the Crystal rep on more than one occasion, its shown as a 3 star plus.......its no where near.
we spent 300 euro,s whilst there, mainly on food and drink to supplement the rubbish that the hotel fed us>
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- Also Known As:
- Gardenia Hotel Passo Tonale