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“Great staff, good food, pity about basic design!” 4 of 5 stars
Review of Hotel Piandineve

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Hotel Piandineve
4.0 of 5 Hotel   |   Via CaseSparse, 78, 25056 Passo del Tonale, Italy   |  
Hotel amenities
Ranked #26 of 28 Hotels in Passo del Tonale
Perugia
Top Contributor
88 reviews 88 reviews
14 hotel reviews
Reviews in 47 cities Reviews in 47 cities
45 helpful votes 45 helpful votes
“Great staff, good food, pity about basic design!”
4 of 5 stars Reviewed December 21, 2013 via mobile

Just back from a school trip.
Helpful staff, good food - all buffet but plenty of choice. Comfortable rooms. Good position
But design flawed - ski deposit 2 floors underground with narrow slippery staircase to the ground floor (this is a hotel with 400 beds!) only one small private convention room seats 30 people a tv room that is on a walk through to a huge not terribly attractive American Bar no big screen or DVD player although that might change when the animation team arrives for Christmas.
Only one line in for Wifi so you can get it near reception if not too many people are trying. Costs £10 per week. This really should be upgraded.

However, generally good value and I would definitely go back.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2013 via mobile

I have been to Piandineve twice already and loved it so much we are going back again tomorrow! The staff are so friendly and more than helpful if something is not to your liking (eg: a bulb not working). Marco and Paulina speak amazing English and bend over backwards for the clients. The animation staff are always friendly with smiles on their faces and the same with the restaurant staff. The food is nice and you get free wine with your meals! There is plenty of choice and they have both cold and hot food for linch as well as dinner.
The location is perfect with a short walk to the slopes and nice shops and bars close by.
The rooms are large... Could be modernised a bit but who spends much time in the hotel room when you are on a ski/snowboard holiday?!?
The hotel has always been clean and warm and has beautiful views to the front and back. There is a nice coffee bar in the hotel and nightly entertainment for the children. The hotel is like a tardis as there is a disco/club hidden away which is also great for the kids!

Overall, this is a great hotel with fantastic staff and welcoming atmosphere... I would definitely recommend this hotel to a friend.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portoroz, Slovenia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

We're staying at this hotel for a week and due to the fact that my kids had tge flu the WHOLE holiday, we had a good chance to get to know the hotel really well.
+:
- excellent staff, always willing to help and go beyond their needs
- when we reported a faulty toilet, 3 people raced to the room and fixed it in no time
- the rooms are big and the view to the slopes is fantastic (too bad we had to stay indoors due to the flu)
- food in the restaurant is very good and it's nice to see that young people find enthusiasm in this line of work. It shows that they like what they are doing
- location is perfect: close enough to walk to the slopes, but far enough so outsiders do not fill up the hotel parking spaces
- Wi-Fi works well (only in the lobby)

-:
- rooms are tired, could use new carpets and furniture
- tolilettes are old fashioned (don't get me wrong, everything works)

There were quite a few student groups in the hotel during our stay, but the restaurant is huge and it's nice to see that the Italian kids behaved well, while the Brits were awful... Slamming doors and shouting all the time. I'm personally from Slovenia, so there are no nationalistic issues here...

All in all a good value for money and an acceptable estabilshment with fantastic staff!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoProcopio, Direttore at Hotel Piandineve, responded to this review, March 2, 2013
Dear Guest,

I'm really sorry if yours kids had the flu for all the week, I hope that they're right now!

We're really thankful for the words you wrote about us and your feedback will comunicate to all staff.

Hoping to see you again in one of our Hotels.

Best regards,

Marco Procopio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 17, 2013

We stayed for a week since 29. December 2012 for the second time in this hotel.
Its level dropped rapidly down during last two years.
The staff was very kind but just a few people could speak English. Every information and programme was in Italian language only. The restaurant was nice and food was good but no availability of salt and pepper during the whole stay.
The hotel rooms are in desperate need of refurbishment. The room wasn't clean enough and was very tired. The cover on the bed looked shockingly. I would not return to this hotel or recommend this it to anyone else.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Passo del Tonale hotels

Liberec, Czech Republic
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 27, 2012

We stayed in March 2012 and our experience was terrible.
Rooms - large romm with double bed and two additional beds
Restaurant - paper tablecloths were not changed for week, vine and water were included, but there was no chance to order something else to drink, juice in the morning were served in plastic caps
Breakfast - old roll, one sort of cheese and sausage, jam, honey, two sorts of crisps - very poor
No wi-fi connection
There were about 200 Italian kids accommodated in the hotel - no chance to get in lift. They have dinner and breakfast in same time - very busy and noisy in restaurant.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Piandineve

Address: Via CaseSparse, 78, 25056 Passo del Tonale, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Passo del Tonale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #26 of 28 Hotels in Passo del Tonale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Piandineve 4*
Number of rooms: 144
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