We spent 5 nights in Salo du Parc. The hotel looks like a concrete bunker built into a hillside on the shore of lake Garda. You enter from the street into Floor 3. All rooms have views of the lake, but floors 2 and 1 have not windows on the street side. Floor 1 is the bar and restaurant, but Floor 2 has guest accommodation which feels like it is in a basement even though there are windows on the lake side. The hallway is depressing and the rooms are dark.
We arrived in the evening with a reservation for a double room and were given a suite because there were no more vacant rooms. Wonderful - NOT! The suite was an enormous room on Floor 2 with a king and two single beds in it. The room reeked of air freshener in an attempt to cover up the smell of damp. It was obvious by the damaged floor boards that there had been a serious leak in the room at some stage. We had two bathrooms, both very dark. We informed the desk that a light had blown over the basin in one bathroom; it was never replaced.
At night, we listened to the sound of waste water from the rooms above dribbling down an outside drain pile. This was enhanced by the drone of the hotel's airconditioning plant, also just outside our room. Because we were at ground level, we had no view of the mountains, and our very limited view of the lake was mostly obstructed by a single, large bush in front of our patio. After three nights, we asked to change rooms, and were given a room on the top floor (the hotel was no longer fully booked). Although this was a great improvement in term of noise, smell and view, we found that the shower flooded the entire bathroom and made the marble floor extremely slippery. An attempt to pull the shower curtain shut, the entire curtain rod fell into the bathtub. and yes, the shower was over a deep tub, rendering it unsuitable for someone with mobility problems.
The restaurant service was friendly and very efficient and the breakfast was excellent. The clientele are mostly Austrian/German, and the hotel caters to their expectations of a good breakfast. The service at the front desk was rather abrupt and unfriendly, except for a young fellow named Milan, who was very helpful.
This hotel is tired and not very well maintained. It needs some serious attention to spruce it up. We will not return.
Go for a room on the fourth floor. Avoid the 'basement' (second floor). Fifth floor rooms...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
I do apologize if you did not have a good experience with Hotel Salò du Parc.
We are pleased that you ejoyed breakfast and dinner.
The Hotel entrance is located on the 2nd floor not on the 3rd. We have bar, restaurant and swimming pool at the ground floor which is floor 0.
Regarding the room on the 1st floor, it is true the corridor is a little bit dark, however ALL ROOMS have a lake view. In order to build all rooms with a lake view we had to bild the corridors overlooking the back or the street.
All our rooms are quite big and spacious. We thought that giving you a suite instead of a normal comfort room would have been appreciate. We made a mistake.
There are some trees and plants in the garden, however we cannot cut alle them down, some of them in particularly because they are secular trees.
We are doing our best to keep the hotel well maintained, sometimes it is not that easy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.