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“fab hotel” 5 of 5 stars
Review of Hotel Iaccarino

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Hotel Iaccarino
4.0 of 5 Hotel   |   Via Nastro Verde, 4, 80064 Sant'Agata sui Due Golfi, Massa Lubrense, Italy   |  
Hotel amenities
northwich
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“fab hotel”
5 of 5 stars Reviewed August 31, 2012

just returned from hotel jaccarino had an amazing 11 days ,set up in the hills was gorgous we went half board ,food was ok but we did eat out few nights ,hotel bar prices are expensive but little village of sant agata is just few minutes walk with selection of bars shops etc , aircon was very expensive we managed without it .. rooms were cleaned every day fresh towels etc our room was huge room 81 loads storage .orlandos bar is a must great fun and owner goes out of his way make you welcome all in all had great holiday

Room Tip: if u want pay extra to have balcony but to be honest we were happy with no balcony
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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295 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Rossendale, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 30, 2012

We booked this hotel on a last minute deal to escape the awful British Summer so having read previous reviews 'got what we expected'. We enjoyed the location (well worth paying extra for a sea view, balcony room) and found the hotel to be spotlessly clean. The bedroom and bathroom exceded our expectations and we managed without having to pay extra for the air conditioning as, by the afternoon the room and balcony were in the shade.
The only downside was the mealtime 'experience'. The complete lack of ambience in the dining room was very disappointing. No 'personal' welcome from the staff nor recognition of us throughout the week (by this I mean we were still being asked on the seventh night of our stay 'a table for how many?'. Some background music would have helped create some sort of atmosphere. The food, although plentiful was poorly presented and some meals were certainly better than others. There was a definite lack of consistency.
As other reviewers have stated, the local village was great and we throroughly enjoyed our evening strolls in order to soak up the Italian way of life. It was great!
We used the hotel minibus service into Sorrento frequently and we found this to be excellent and always leaving / arriving punctually.
Overall, we got what we paid for. We enjoyed a lovely relaxing week - but perhaps next time we may just book B & B and enjoy the local restaurants in the village.

Room Tip: We were in Room 56 (second floor) which was lovely with excellent, quality bathroom fittings and spa...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llangollen, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2012

Had a lovely week at the Jaccarino last week. The Hotel was beautiful and very clean. Our room was small but with lovely period feel to it. We didnt realised that we had to pay extra for a better view, air conditioning and or a fan!.

The food was good and the staff great, although the serving style a little strange. I understand the earlier comment about it being like a canteen lol. The pool was lovely and spotlessly clean, with a beautiful view of mount vesuvius in the distance. All in all the staff were lovely and very helpful except for the awful american receptionist who was quite frankly rude and unhelpful. Take no notice of her when she tells you you have to keep your pool towel for a week and i am sure if you asked one of the other receptionists the room fan would have been free!! By the end i lost my patients with her.

We loved the little village of Sant' Agata. It is an unspoilt beautiful, and what i would perceive to be a typical Italian village. The drinks and lunch in the little wine bars and restaurants are half the price of the hotel. Orlandos was our favourite and i recommend the G&Ts which are at least a tripple.

The Bus down to Sorrento was great and we used it regularly. A few times we went down at 8.30pm and paid 6 euro each back at 11.30pm. We also walked down using a shortcut path, it was a good walk with beautiful views. I wouldnt recommend walking back up so we booked the bus back up. Loved the fact that I only saw one Brithish themed pub and took a wide birth of it!!!!.

Pompeii was amazing. We got the train from sorrento which was so easy and cheap. The hotel has a timetable. I would recommend getting a guide as nothing is really signed and you miss alot without knowing it. We also did a boat trip along the Amalfi coast which was beautiful and well worth it.

We had a lovely holiday and will definitely go back to see more of Italy.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 26, 2012

On balance, we enjoyed our stay at Hotel Iaccarino, although there were several things that could be improved upon.
First, the good points.
1. The hotel was spotlessly clean.
2. The location of hotel was superb, with lovely view over Gulf of Naples.
3. Hotel courtesy bus was excellent, always turning up on time.
4. The Pool was very good, although we would have liked it to be open for use in the evenings, as we were invariably visiting the local countryside during the day, and therefore unable to make much use of the pool.
5. The hotel staff and service were excellent, especially if you use a few words of Italian.
6. The surrounding area (especially on west and south of peninsula) was outstanding, and the local bus services generally very reliable. The busride from Sorrento to Amalfi via Positano is breathtaking, but make sure you board the bus at the rail station in Sorrento, otherwise you won't get a seat. Trains were excellent value, €3.40 return to Pompeii, although a bit lacking in comfort.
Now, the bad points.
1. The decor of the hotel public areas was a little dowdy, especially the dismal pictures on the walls.
2. The lack of air-conditioning was unacceptable in a hotel in such a hot climate. We were provided with (free) fans, which made it just about bearable, and we managed to sleep well.
3. The food was a mixed bag. It is unacceptable to be served tinned fruit in an area abundant in fruit. Approx 2/3 of the fruit at breakfast and sweet was tinned, the rest was fresh. There was plenty to eat at breakfast, although the lack of variety, too much reliance on (nice) tomatoes and tasteless mozzarella, and sometimes the ham was stale. Fruit juices were very sickly sweet. Main course of evening meal was just about OK (although vegetables were often overcooked), but not up to standard of 3 or 4 star hotel. Sweets were rather disappointing.
4. The bar prices, and general lack of atmosphere in the bar, meant that we invariably spent the evenings in the very nice village of Sant Agata, five minutes walk from hotel. Fortunately, we found the wonderful Orlando's Bar, where the friendly welcome and low prices were in sharp contrast to the hotel bar.
5. The Thomson excursions were hugely overpriced and should be avoided. They can all be done easily on public transport at a fraction of the cost. We visited Vesuvius, Pompeii, Capri, Ischia, and Amalfi by public transport, along with exceptional walks to Baia Jeranto, and Marina da Crapolla.
SUMMARY We would use this hotel again, but only on a bed & breakfast basis, there were much nicer places to eat in the village.

Room Tip: No need to pay extra for a view, use the terrace instead.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2012

just returned from the Hotel Jaccarino the views are stunning , the staff are very freindly and helpful,rooms cleaned daily,pool area and hotel very clean,food very good three course evening meal. local bus picks up from outside for sorrento or positano,try the Beunos Aries bar for wood oven cooked pizza,s very good and you can ask for any toppings family run and very friendly.would recommend this hotel for a lovely chilled out holiday,will be returning next year

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 16, 2012

This hotel is in a lovely building with superb views, but it's just crying out for refurbishment. The public rooms are palatial, but dismally decorated in 1950s style Italian with jumble sale pictures, dying plants, stopped clocks and institution-style yellow paint everywhere. The bar area is better and the dining room (which actually has air conditioning) is quite good. We had a standard room which was quite large with a large bathroom, but again it was in dire need of refurbishment. The terrace, pool and pool bar were nice.

Of the staff, the barman was attentive, polite and very hardworking. Some of the waiting staff were friendly, as were some reception staff.

This hotel, seemed to me to be run with an extraordinary degree of cynicism. To have to pay for "air conditioning", which amounted to a fan, at 18 euros a week is absolutely unacceptable. Bar prices, even for happy hour, were outrageous. Worst of all, and for which there is absolutely no excuse, was the food.This is the worst food I have ever had anywhere, including in British hospitals were it is prepared miles away, driven in containers to hospitals and reheated there. The quality was very poor indeed and relied heavily on tomato, aubergine and mozzarella with everything. One evening we had prawns with almonds, carrots and potato croquettes - all indedible. the next evening my partner had "Hungarian veal goulash". The meat was unidentifiable and served with soggy, grey cabbage and potatoes. Basically meat and two veg. We had raw "boiled" eggs at one breakfast and a sour, out-of date yoghurt at another. One dish at a buffet evening was some kind of cheese (probably the regulation poorest quality mozzarella) welded onto something unidentifiable. Coffee was vile, bread mostly dried up and stale. All this served by waiters in white tuxedos and black trousers which seemed utterly ridiculous - window dressing. The management of this hotel should be ashamed to offer food like this.

Two of the best things about this hotel were Ristorante da Mimi in the village just behind the hotel were we ate lovely, excellent quality food very cheaply - house wine for an amazing 6 euros a bottle and a meal for two including wine coming to 32 euros. The waiters were solicitous, extremely hardworking and very conscientious. We loved it. The other was Orlando's Bar were we went every night. Orlandos is cheap, has great charm and an excellent, genial host. These two places made up a great deal for what this hotel lacked.

The management at this hotel need to do some serious thinking about their image which comes across as Scrooge-like penny pinching. Guests should come first. They don't. Get your act together.

Room Tip: Room 34 was standard, but large, It had no balcony, but the view was acceptable
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 12, 2012

Firstly I would like to respond to the review of the person who is of the view that if you put anything less than a glowing report of the hotel you " need something to moan about" Because clearly of course we have nothing more important in our lives to moan about!

That out of the way your whole holiday experience here will greatly be affected by where you are situated in the hotel. ! Its like russian roulette with the rooms, because god forbid you should be given room 15 or any room for that matter above the kitchen.

I should come with a public health warning it really is that bad!

Myself and fiance had the wanderful pleasure of been given this room!

So ask yourself this before you go and book the Jaccarino will you be dealt room 15? Because I can assure you your holiday experience will be much different to those other wanderful reviews on here! Unless of course you want to fork out for a balcony and still have mediocre food!

So let me fill you in should you be unlucky enough to be dealt this room. Oh any by the way despite your best efforts to get moved you may be stuck as we already begged them twice!

First off this room is right at back of hotel so no view unless you count the kichen fans below and residential building, its also dark as you get very little sunlight coming in. I think he room is south facing and sun goes over east to west.
Now then I hope you werent planning on getting sleep because if If the church bell and cockerel dont wake you theres always..... the bell from the lift, yes you are right by it. Or maybe you would prefer the clanking and banging of pans at 6am, or maybe the shouting kitchen staff, or even the laughing and jabbering at the top of their voices. Next up you may aswell put your bed in the kitchen because basically whatever they are cooking or rather burning will literally stink the room out. Think burnt fat or maybe you might like garlic? One evening we even had petrol fumes coming in as someone below was revving there moped engine, ah yes add that to the noise aswell!
On the plus side and the only plus side of this room is because its in the shade its just about bearable without aircon in the evening, unless you want to pay an extra 17euro per night. This is not included in the cost

Food - Personally I thought breakfast was ok, apart from the luke warm milk, which isnt great if you want cereal. Dinner was very hit and miss, either appallingly bad or just ok certainly nothing to wrie home about. Theres actually a fantastic restaraunt round the corner in the local village up a little path at side of hotel called Le Suggiona , very cheap and the food is amazing. Food by the pool is disgusting I would not bother, its overpriced rubbish. I had a half cooked pizza and the base wasnt even cooked and it was all watery on top. On another day I ordered a chicken salad and it came swimming in mayonnaise, in actual fact all I could taste was mayonnaise it was vile.
Drinks are exortianate expect to pay 4 euros for a coke , or 3 euros for a bottle of water.
Im actually baffled how people can say the food is nice!,

On the plus side you can always get a space by the pool, and the views are out of this world. However I would say pay the bit extra and go elsewhere, as every other hotel is also situated on the cliff side , and you would have just as amazing view.

Room Tip: Should you decide to go ahead with this hotel (each to their own) go for a sea view with balcony.
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Iaccarino

Address: Via Nastro Verde, 4, 80064 Sant'Agata sui Due Golfi, Massa Lubrense, Italy
Location: Italy > Campania > Province of Naples > Massa Lubrense > Sant'Agata sui Due Golfi
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#5 Luxury Hotel in Sant'Agata sui Due Golfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Iaccarino 4*
Reservation Options:
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Also Known As:
Iaccarino Hotel Sorrento
Hotel Iaccarino Italy/Province Of Naples

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