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“Grande Hotel DueGolfi. ( GHDG )” 5 of 5 stars
Review of Grand Hotel Due Golfi

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Grand Hotel Due Golfi
4.0 of 5 Hotel   |   Via Nastro Azzurro 1, 80064 Sant'Agata sui Due Golfi, Massa Lubrense, Italy   |  
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10% off room rate
Bristol
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Grande Hotel DueGolfi. ( GHDG )”
5 of 5 stars Reviewed November 8, 2013

My wife and I came to this hotel almost by accident from 23 October, 2013, leaving again on 1 Nov. 2013.

We are relative “oldies” and when we came we wanted to take a break, and also explore the places mentioned in movies from the 60’s that seemed so exotic…Amalfi, Capri, Naples etc. So on this basis we initially booked, not the GHDG, but a hotel in Amalfi, which was well reviewed in Tripadvisor. So we were all set. On reading more, we began to have more doubts about it and having booked via Booking.com, we cancelled. Hundreds of steps, awkward access, miles from anywhere else etc, etc.

My wife then came up with GHDG. Saying how it had really no bad reviews at all…apart from a few from some from years ago pre-refurbishment. So we re-booked.

We had no idea about what the area or coastline were like really, and so it was a big surprise when we discovered the cliffy coast line with hotels perched in unbelievable positions on top of them.

Our arrival was in the dark, so we knew nothing of this, till the next morning opening our window. Speak about scenery. Views perfectly amazing. But as we got to know the area, we realised that the terrain lends itself to hundreds of hotels etc having breathtaking views perched like Tibetan Monasteries on mountain cliffs. OK, so great view. Hotel itself…..full of cool, golden marble…..practical, yet very pleasant on the eye, leading through into the panoramic lounge area or below to the elegant dining room where the waiters drifted smoothly and smartly among the tables and guests.

All the nice things about the hotel, the rooms etc and public areas we found to be true, as were all the staff, so no need to repeat any of that….take it is as read all through this review.
The big issue we think is this, having read varying reviews about the hotel.

It depends on ---

1. Who you are / perhaps your age / whether you want an activity holiday / beach type holiday / leisurely holiday / base / quiet time or whatever.
2. Where you want to be, if you have not checked the location and read about the area.
3. What time of year you were visiting (high summer or Autumn such as we were), whether it was busy or not at the time.

It then can make it unfair to the hotel if it is not the sort of place you expected.

Sorrento is not Ibiza, nor I doubt will it ever be: beaches are negligible, because the cliffs drop into the water for the most part and it is for that reason that it is described as the most attractive coast-line in Europe…(a quote from elsewhere). So you can’t have both albeit that there are some small beaches here and there below….but access can be difficult…..there are few chances to walk out your hotel door and into the waves. So you can’t say, as it were, about GHDG - it is great as a Ski Hotel, pity it is not on the beach…!
We did not see any Funfairs, Waterparks, supermarkets. The area tends to offer its beauties, scenic trips or archaeology.
The hotel is up the hill behind Sorrento and has a great position. Sorrento is about 3 kms. below as the crow flies but about 8 kms. by the twisty-turny roads. So you don’t get the noise and bustle of Sorrento, but then you are not a quick walk from everything either.
The point has been made that it is near a main road (as so many of the hotels are, given the geography and access). The back is…but not right on it: it has its own grounds between. As someone commented, you can hear the traffic if the window is open…but we noted that it did not go on a lot into the evening and was quiet at night which is more than can be said for hotels situated within a resort….delivery lorries, dumpers, returning party-people at all hours of night….you are spared that at GHDG.
Also, on the front (sea) side of the hotel, one gets the echo of the jet-foil boats going off on their cruises: the bay is a natural amphitheatre, and so the big vehicle-carrying ferry was my alarm clock on several mornings ! But otherwise the place feels calm and peaceful.

Further, right outside the entrance gate is the Bus stop…buses are comfortable and going in various directions from that junction. You can go on lots of tours anyway, but, for 8 euros, you can hop on / off the pretty frequent buses all day with a day-pass, so long as you don’t worry too much about a precise timetable.
It became a joke looking at the local cars with their scraped doors and bumpers…..so hiring a car, unless you are an expert driver on these roads with their hair-raising drops and hair-pin bends is only for those with steel nerves and enough cash to pay a large excess on the insurance. !! Further, while driving you would have to watch the road like a hawk, so being able to enjoy the vistas would often not be easy for the driver.
Taxis are ridiculously expensive. So avoid if you possibly can. The hotel provides a free shuttle…many places do not. Some criticism was levelled that if one did not book the day before, one could not just turn up, even if there were seats free for any particular run Later we learned from the hotel, that booking the day before is not mandatory, merely advisory. Also, just as the shuttle does not run if there is no one to take, so it stands to reason that at peak times, one could squeeze in more round trips in the morning, when there was pressure. The coach has about 18 seats…the hotel has about 67 rooms /140 beds….so not everyone is suddenly going to want to rush, en masse, to the same destination all at the same time…..so being flexible about this need not be a big imposition on the hotel or the guests. The hotel is not offering an “on demand” / transfer service….so one has to be fair about what it does offer.

As regards being “nowhere” the hotel is on the edge of a very charming village – St. Agata. It is not a very touristic village although it does have hotels and restaurants and is a functioning living local place where the locals are getting on with their lives if one takes a walk.
Getting to St Agata is a game. The centre is about ½ mile away and as mentioned by previous guests, it is like playing dodgems with the traffic to get along the stretch. So, to make it, there are plenty of gateways and we watched the traffic and scuttled from one to the next….sometimes crossing over to take advantage of gaps on the other side. Once you round the corner where the I Quatro Venti restaurant is, you are nearly home and dry as a good pavement takes you the rest of the way into town. But it needs a bit of figuring out first !

St Agata has several reasonable restaurants.
We had booked bed with breakfast as we like to explore other eating places.
The first night one of us had the set dinner in the hotel (3 choices as set out by others) The food seemed good, if not exciting. So we thought this is not for us, even if the 3 choices changed each night…nor did we particularly go for the “Snack” menu. So off we went to other places in St. Agata. First we tried La Pergoletta next door. Food actually good, until we paid bill….we put down notes to cover it and were asked “How much change do you want back ?” The bill had been around 31 euros and we had put down 2 x 20 euro notes. So we said “Keep It” but the place went on our Black List ! Next night Mimi’s - food really nice and very well presented, waiters pleasant but not in your face or fawning. It became our favourite place.
Next the Stuzzichino. Very good reviews…..but when my wife asked just for soup, and me just a glass of wine along with some pasta… a cloud seem to move in over the waiters head…..so nice food - but blacklist again. Later the reception staff at GHDG defended the Stuzzichino when we were chatting about this…..so maybe we have been a bit tough on them….so don’t be put off by this comment of ours. We were not going to go near the Buenes Aires place, given that they locked in some ladies car and it looked a bit of a dive anyway. Then we tried the I Quatro Venti…..in a rather awkward position on the road, and not with a very cheerful front. Once inside we thought it looked very professional and pleasant, the waiter was very sensible and good and the food again excellent…..1/4 litre carafe of great local wine for 2.5 euros. So another Star. We did not try Don Alfonso’s as that seemed out of our league.
However, the big revelation was this: - towards the end, we started to use the hotel once again…..and at times there was not that much we might have raved about on the main menu. But we saw some of it being served and we thought “This is good stuff” and at a very good price if one compared. Then we saw that the Snack menu follows the pattern of a normal restaurant menu except, being in list form, it is not very obvious. So we found that we were able to put together really nice meals with various elements from the snack menu. We concluded that if one chose the set menu when it really suited OR put together a dinner from the various snack menu elements , one was getting excellent food at amazingly good value and quality….so it is worth close examination as we found out, rather late in the day. So our opinion of the GHDG restaurant went up very high towards the end of our stay. Our favourite remained Mimi’s. But to say the GHDG restaurant is a bit plain is not to give them a chance.
General.
In the hotel, we needed one or two things and the staff obliged.
Really we could not have asked for more from the hotel: we may not be able to go back ourselves…but we plan to twist the arms of our family to go. The furnishings are of good standard and solid. I was amused by the comment of one previous reviewer….who talked about the sliding door into the bathroom….using this to say something like “says it all”…meaning a sliding door is a shabby downmarket solution.
Being a reasonable hand at DIY in my time, I had noted that. Indeed some sliding doors I have come across run across a wall, flapping at the bottom and gaps around the frame – not here. The sliding doors at GHDG are pretty heavy duty, ran into the thickness of the wall and the leading edge into a groove in the frame on the latch side. That is not shoddy stuff: I thought that the people who installed it must have had some real headaches…it was so well designed and functional……so just a small thought on how things can be seen differently. So our thoughts in summary is that one should judge the hotel on what it is and who it can cater to….not to some different spec. that it is not able to meet for no fault of its own. We had a totally delightful stay: thanks to all of staff and the place itself.
PS, we haven't given a rating re fitness centre or spa as we did not use.

Room Tip: Choose the bay-side, for the panorama: have a small kettle for a tea or coffee so that you can wand...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 26, 2013

The hotel is very decent, however I do feel it didn't live up to the expectations and the reviews have been a bit too generous.
When we arrived the air-con was not working (it was a hot and humid day), we reported this to the reception who was supposed to turn it off but never did so we slept with the window open and the road outside the hotel was actually quite busy.
Then we wanted to use the swimming pool but there was a wedding reception so we were told we couldn't.
Two days later we wanted to stay in the bar, again we couldn't as they were holding an event of some sort and again we were told not to go there.
On the last day(after we checked out) we wanted to have a few drinks in the bar, there was no one to serve us and when we asked the receptionist she looked a bit annoyed and we waited for her to serve us a good 15 min and she was only talking to the cleaner!
Also, the seal in the shower cabin was damaged and every time you showered the bathroom got flooded, should have been picked up by the housekeeping.
The breakfasts, however, was very nice and plentiful.
The shuttle to the centre very good and the driver was really lovely.
It was a nice stay but I just feel that the customer services could be improved. I have stayed at hotel Prestige (the same area) and the service was flawless while this left me feeling a tiny bit disappointed.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 29, 2013
Dear Madame,
Many thanks for taking the time to leave your feedback following your recent stay.
I am very disappointed about the impression you got of our services.
I will personally look in to this and make sure that the customer’s needs come first.
I am sorry if your freedom was limited from the events we held in the hotel during the days of your stay, as we always try to meet the needs of all our guests in order to let all of them feel on the same level.
I thank you for your nice words about the breakfast, shuttle bus service and our driver.
We do hope to welcome you again in the near future so that you can get the opportunity to understand why so many reviewers wrote such nice words about our hotel.
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Stockport, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 19, 2013

Just returned home from Sorrento and stopped here as a base. The staff were great in making our stay lovely. The view from the bar was great as we did a lot relaxing in their after a day of sight seeing. The resturant staff were very helpful in making our meal enjoyable in the evening.
Great views from our room
We would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Sir,
Thank you for your fantastic review of your experience at the Grand Hotel Due Golfi.
I am delighted to read that you will definitely come back and we wait to welcome you in the near future.
Best regards,
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Vancouver, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 15, 2013

Good hotel to use as base to visit the Neopolitan Coastal Area.
The service and staff were excellent and the shuttle to Sorrento was very handy.
The rooms are large and clean; our room had a panoramic view of Vesuvius and the Bay of Naples.
The breakfast is good and has a wide range of foods, including eggs and other proteins.
The inner menu is geared to the tour groups and is a choice from a 'set-menu'; good food, but limited choice.
No other restaurants nearby in the evening.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Guest,
Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your stay with us in particular the hotel position as a base to explore the area.
I was delighted that you found the size and the cleanness of your room to your liking and that you enjoyed the variety of choices that we offer on our breakfast buffet.
I’m happy you found the quality of the food good but I'm very sorry to read that you found the choices limited.
I appreciate your comments about our excellent staff, I will be sure to pass on your feedback to them.
We look forward to welcoming you during your next trip to the Sorrento coast.
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Niagara Region
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 13, 2013 via mobile

My husband and I just returned from a five night stay at this hotel. It is beautiful in all respects!...the location, the view, the public areas, the view, the rooms, the view, the gardens, and on it goes. Nothing was too much trouble for the staff at the front desk, and they even gave us a breakfast to go when we left at 5am! Regular breakfast was decent too, but you didn't care as the dining room overlooks the gulf of Naples and Mt. Vesuvius...
Did not have dinner there as too many great restaurants in Sant'Agata. Be sure to get a sea view room!
There is obviously much pride of ownership here, and it shows in all the little touches. Mille Grazie!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Guest,
Thank you for posting your review on Trip Advisor. At Due Golfi, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.
Thrilled to read our staff were friendly and efficient with all your request during your stay with us, and that you enjoyed the location and the services we provide.
I will be sure to pass on your feedback to every member of my staff.
We look forward to welcoming you back to the Grand Hotel Due Golfi, in the not too distant future.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013 via mobile

Just had a fantastic week at this lovely hotel. All staff were amazingly helpful, friendly and polite. Cannot understand previous reviewer complaining about location as this is well documented on both tripadvisor and hotel website. Also, there are more than two shuttles in morning and afternoon and there is no need to rise early to book as they can be booked the previous day. Lovely hotel, lovely staff & lovely pre- winter break!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Madame,
Words cannot express enough the honesty of your review.
We are pleased to receive so many reviews, but this is one of the most appreciated!
Writing just few a words you emphasized your enjoyable experience at our hotel.
It’s comment like yours that we strive for.
We hope to welcome and assist you again for a future break in our hotel.
Best Regards,
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Chorley, Lancs
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 5, 2013

We came home a week ago from a great holiday. We stayed on the 3rd floor directly outside the lift door, which was a bit of a shock when we realised it. Must say we had no problems with noise at all. The lift itself was silent and rarely did we hear other guests, so no problem at all. The views from the balcony were just amazing, we did choose the sea view and were not disappointed. Room was a good size with large double bed which we found to be comfortable. Bathroom with lovely deep bath, if you like a bath, a bit narrow when using the shower. Always plenty of hot water.
Food was very good and the waiters/waitresses always extremely friendly and helpful. When my husband didn't like any of the 3 choices of starter they wanted to cook him something fresh and were concerned when he didn't accept their offer. Really the main course and salad was enough anyway.
We used the shuttle bus on lots of occasions and found it very useful. Only comment on that is that perhaps it should run between 12.10 going into town and 5pm coming back up. For just going into the town 5hrs is a long time especially as most shops shut for siesta.
We did walk into Sta Agata on several occasions & as others say a bit hairy with no pavement, but a nice change of scene. There are a few shops, cafes & bars. The Blue Moon serves the best hot chocolate I had on this holiday, very thick and very hot!
The downside for me on this holiday was the pool & surrounding area. The pool is small, I knew that from Brochure but I didn't think it was very clean and poolside was quite basic. The flagstones were broken & uneven in places and very basic hand painted pool depths were along the side. The refreshment area was not manned all the time, which meant we had to go inside & collect our own pool towels from time to time. Sometimes we waited quite a while for a member of staff to return, for a drink or snack. There were plenty of chairs to lie on though.
The Bar at night in the Hotel closed fairly early and considering the shuttle bus brings you back at 11.30 everything was closed up by then.
For all my comments the holiday was great. We thoroughly enjoyed visiting Capri, Amalfi & Positano, on boat trips booked by the hotel for us. And trips to Pompei one day & Herculanium & Vesuvius by train on other days...another experience Italian trains!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Madame,
Thank you for taking the time to leave a so detailed review of your stay at the Grand Hotel Due Golfi.
I am very happy to read your words about the lack of noise from you room located next to the elevator.
Thank you for your honest feedback, I appreciate the opportunity to learn from your experience and improve the services we offer our guests.
I am delighted to know that your holiday was great, as this is the reason why every day we try to give our best.
I hope to welcome you again to The Grand Hotel Due Golfi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Due Golfi

Address: Via Nastro Azzurro 1, 80064 Sant'Agata sui Due Golfi, Massa Lubrense, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Massa Lubrense > Sant'Agata sui Due Golfi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Sant'Agata sui Due Golfi
#3 Family Hotel in Sant'Agata sui Due Golfi
#3 Luxury Hotel in Sant'Agata sui Due Golfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Due Golfi 4*
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Due Golfi Italy/Province Of Naples

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