I stayed at this hotel with my mother and young son for 2 nights. We had a lovely time, and the hotel was absolutely gorgeous. The location was good, almost in the centre of the town, and right at the seafront. I have a few small issues with the hotel & the service, but overall I would stay here again!
I have very little Italian, which is obviously my problem, so sometimes communication with the staff was difficult. Check in service was actually non-existant. Our bags were brought up to the room by a very pleasant english speaking guy, but we weren't given any info about the hotel, where/when breakfast was etc! The room itself was really nice, spacious, clean, and comfy. Views were out of this world. Shower was super, bathroom was clean and had lots of space.
Breakfast was a little disappointing, however. We weren't told there was the option to order eggs, or anything else, but I did see some people with scrambled eggs, so I can only presume it was available!
On our second day, the power was cut in the hotel due to public works outside. The only notification of this was when I tried to use the lift to carry my son in his buggy downstairs - there was a sign on the lift explaining it was out of order due to the cuts. This was quite a nuisance for us; having to carry the buggy up and down the stairs, thank god there were 2 of us! We were attending a wedding that evening in the town, and we were late for the wedding because we had to wait for the power to come back on at 4pm before we could shower & get ready. There was no back up power source for the hotel, and neither were we compensated for this inconvenience! The only apology was the note on the lift.
The hotel was very expensive. The cost was €460 for 2 nights, which was midweek in early June. We were charged €10 per night for the provision of a baby's cot in the room, (bringing the price to €480), which I refused to pay, as it was never brought to my attention that the cot would cost money. It is usually standard that a cot is complimentary, so I thought it was ridiculous to pay for it. I got an email from the hotel a week before our stay reminding me of the booking and the balance due, and this figure didn't include the cost of the cot!
Overall, the hotel is fab, really comfy, great location. Price is quite expensive, and, although staff were friendly, the actual service could have been better!
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