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“Definitely one of the nicest hotels in our trip” 5 of 5 stars
Review of Maritsa's Hotel-Suites

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Maritsa's Hotel-Suites
Platygenous Street, Portaria, Greece   |  
Hotel amenities
Ranked #10 of 13 Hotels in Portaria
Israel
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Definitely one of the nicest hotels in our trip”
5 of 5 stars Reviewed April 16, 2009

We stayed in Maritsa's for a couple of nights, and it was by far one of the nicest places during our trip to Greece. Superb service as well. One thing to note though: If you stay on the top floor, you get steep staircase to the bed within your room.

  • Stayed April 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 reviews from our community

Traveler rating
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    2
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Greek first
  • Any
English first
Athens, Greece
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 1, 2008

We stayed at Maritsa's Hotel for 4 nights and our experience is the worst.
After calling the hotel and being informed that this is a 5-Star hotel, we made a booking for a highly overpriced 2-storey room with a fireplace, almost 2 months in advance (and also paying for the 1st night at the time of booking). We also confirmed our room selection by phone several times before arriving at Portaria.

- The room we were assigned was not the one originally agreed. We had to argue with the owners before being assigned to the room we had booked.
- Room service was below average (they forgot to leave us some of the towels & toilet paper several times), and they did not make our bed neatly (the maid just threw the blanket on the side without even caring to fold it).
- The upper floor where the beds were has a very low ceiling and an adult cannot move around without hitting his head.
- We paid an awfully expensive amount of money to dine during New Year's Eve at the hotel's restaurant and although they had advertised music, all they had was a lousy stereo playing some old fashioned songs. The food quite was above average, but the service was worse than a local tavern.
- Our car was blocked at the hotel's garage by another car for 2 (!!!!) hours and the owners had took no caution to get the car's key before allowing the other tenant in front of our car. We had informed them way in advance that we wanted to move our car and they assured us there was no problem at all. They did not even have a cell phone number to call them and have their car removed so we could leave.
- It took them 30 min. to check us out, because they were unorganized and could not use the appropriate PC software fast.

And not only that; but the owner-manager's response to our complaints was that these things happen and it was not their fault !!!
Definitely one of the worst experiences we have had during our travels. Not even close to getting a good value for money.
I hope someone responsible for assigning Stars to hotels visits these people.

  • Liked — Breakfast only
  • Disliked — Unprofessionalism of staff
  • Stayed December 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maritsa's Hotel-Suites

Address: Platygenous Street, Portaria, Greece
Location: Greece > Thessaly > Magnesia Region > Portaria
Hotel Style:
Ranked #10 of 13 Hotels in Portaria
Number of rooms: 294
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