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“Good hotel, very mediocre restaurant” 3 of 5 stars
Review of Mercure Hotel Omaha Beach

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Mercure Hotel Omaha Beach
4.0 of 5 Hotel   |   Chemin du Colombier, 14520 Port-en-Bessin-Huppain, France   |  
Hotel amenities
Vienna, Austria
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Good hotel, very mediocre restaurant”
3 of 5 stars Reviewed September 7, 2013

Our first trip together to Normandie. Hotel Mercure Omaha Beach, found via Thomas Cook website. Reviews showed quite promising. Arrived on 3th of September, very friendly welcoming. Found our way to the "Chambre Piviligès". Be advised, these rooms are part of a different building without elevator. Room quite modern, well finished furniture (except for the toilet which needs a renovation). Minibar with free non alcoholic drinks, original Nespresso coffee (3 tasts) refilled on a daily basis. Small balcony which clearly needed renovation (painted, but rotten wood, floor ordinary concrete). We booked half board. Restaurant was not fabulous, meaning, restaurant was quite clean, but the food was not particularly fantastic. In no way we are fast food eaters, nor "haute cuisine - fetishists", but the food that was presented us some of the evenings was very, very average, reminding us of the food served in the French film "L'aile ou la cuisse" with Louis de Funès and Coluche. The kind of food made by an industrial for the 'large cuisine'. There were evenings, the food was really great, oisters and shrimps were generaly good, ate a superb entrecote (steak), but other evenings the plates were really tasteless.
Now, for the service in the restaurant, hmmm, it was equivalent to the food served, quite mediocre. There was one blonded short haired women who was very arrogant, a person with a real attitude. Not friendly at all, probably because we did not order every evening a €35 bottle of wine....?? Cannot identify the person, in decent hotels/restaurants the personnel wears name-tags..., You were never sure when to sign off for the drinks or when to expect the standard carafe of water. Same for the dessert. Only after 3 diners, we learned from a kind older waiter that, apart from a self-service cooler with ready-made desserts, we could also choose a few alternatives.... chaos??
Breakfast (luckily far away from the restaurant) was very ok. Very good service. Very good location for visiting the WWII - landing scene.
Conclusion: yes for the hotel, no for the hotel-restaurant.
(Pictures will follow)

Room Tip: Go for the privilège rooms, avoid the hotel-restaurant, go for a meal in small towns nearby (a real...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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293 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Melksham, United Kingdom
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 74 cities Reviews in 74 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed September 3, 2013

We stayed here for 3 nights to celebrate out 45th. wedding anniversary.The setting is quite superb on the golf course,The staff were delightful.Our room was a Privilege room and comfortable although the bathroom was very cramped and if they do not fit a higher grab rail for the shower one day there will be a disaster. Why oh why does a four star hotel provide plastic glasses and cardboard cups-it shouts cheap! The main problem here however is the food. The menu is unimaginative despite the wonderful ingredients available. Our first dinner was tolerable although for 102 E I expected better but put the cost down to the drinks, but my wife's last meal was totally inedible and we refused to pay for it. We visited La Chaumiere at Les Longues and I suggest your chef does the same. We enjoyed one of the best meals we have had for 69 E.We did not have breakfast but heard many US guests complaining about the breakfast at a cost of 14 E,way over the top.As with many chains the Management have become complacent and are letting down their staff.Above all change the Chef-this was meant to be very special but was very mediocre!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MADRID-SPAIN
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed September 3, 2013

We had made a reservation for a double room and when we arrived thay had made an upgrade and gave us a better room. With a sitting room, 3 windows, very big bathroom. They were very kind at the reception desk.
If you like playing golf, it is the perfect place. But even if you don't, Port-en-Bassin is a nice place in Normandy, close to Bayeux which very beautiful, and not far from Caen.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apex, North Carolina, United States
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 29, 2013

We had a small room on the lowest level of this hotel. It felt like a basement and the windows opened up to dirt--although you could see the driveway and some flowers from here. The whole room smelled musty. The carpet on the floor was like an indoor out variety that scratched your feet. We opened the window in hopes of getting the smell out, but it didn't work. The room was a fine size,and the bathroom had a nice shower, but we couldn't get over the smell. It is truly a golfer's hotel. Nice golf course and location is near Omaha beach. The dinner was not great, but breakfast was good. We were with a group and some people had great rooms so I would be careful not to get one of the rooms in the basement as they all seemed to smell.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h1215, Responsable relations clients at Mercure Hotel Omaha Beach, responded to this review, August 1, 2013
Dear Madam,
You have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Best Regards.
Marie Porcher-Delmas.
Responsable relations clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 29, 2013

Spent two nights at this hotel as a centre to explore the Normandy beaches. It is situated just outside the lovely fishing port of Port-en- Bessin (which reminded us of Padstow) and ideally located for visiting the various D-Day sights.

Check in was nice and straight forward and once the receptionist realised my school boy French was coming undone she quickly took to speaking fluent English and explained the facilities at the hotel.

We booked a "privilege room" which was located in the block next to the golf club house. These rooms are billed as being a cut above the standard rooms but are not without their issues. Being part of the Accor group of hotels we struggled to figure out the differences between the 2 star Novotel we stayed in the night before and this 4 start Mecure. The only difference we found was the memory foam mattress, iPod dock, nespresso coffee machine and complimentary dressing gowns. Other than those the rooms are virtually identical to the budget hotel brand.

Within five minutes of checking in I found myself back down at reception as the coffee machine in the room was dirty and broken. A replacement one was sourced from behind the desk and taken to our room. But there were no instructions in the room on how to use it so I had to Google the make/model for some. Which brings us onto the complimentary Wi-Fi. It's provided by Orange France and you have to sign up to get an access code. This code gives you six hours unlimited use. Unless you turn off your device. Then you have to sign up again. And again, And again.... It also blocks Facetime, Skype and anything Peer to Peer.

There were a few gripes with this hotel. The first one being that dogs are allowed anywhere in the hotel. We discovered this during dinner on the first evening when a few fellow guests brought their animals to the restaurant and were lead through the middle of the dining area by the maitre’d. I'm not a dog person myself and found this quite off putting as one dog followed its master around whenever he left the table brushing past us on numerous occasions. I did mention this to the maitre’d who really wasn't interested at all. So we forfeited desert and left early.

Gripe number two. Being a 4 star hotel I did not expect the tea/coffee facilities in the room to consist of two single use paper cups (despite three of us staying in the room) and to be so poorly stocked. I got so fed up of going back and forth to reception to ask for more cups (they would only give two at a time), more tea bags (two at a time) more milk (only two at a time) and sugar (again.... two at a time) that I ended up going out and buying my own mugs, a pint of milk, box of tea bags and bag of sugar!

Gripe three. There is a mini bar in the rooms with complimentary soft drinks (can of coke, fizzy water, still water and an orange juice). Once those have been consumed you have to wait till the following day or pay to have it restocked! Needless to say we filled the fridge with our own drinks. However, the following day these were all removed by the chamber maid and placed on the shelf so she could restock the "complimentary" drinks.

Gripe four. The bathroom. I have stayed in many different hotels around the world and find that it is the simplest of things which can make a stay. I may be being a little picky and harsh here but for a 4 star hotel I would at least expect the bathroom mirror to be heated so that when I step out of the shower I can have a shave without having to wait for the mirror to demist or wipe it over with a towel only for it to mist back up after a few minutes. Did I also mention the scorch marks on the wall behind the door? I've posted a photo of this.

Gripe five. The restaurant, despite allowing dogs, was on the lower side of average and highly overpriced. Very limited choice on the menu and your food comes out as and when it is cooked not when all the food for the table is ready to leave the kitchen. Meaning some of your table receive warm starters at the same time as some receiving their mains after having a cold starter. My advice, go off site for dinner. There are some wonderful restaurants close by that offer higher quality food, a much wider choice, better conversation, far superior service, a more pleasant view and atmosphere for a fraction of the price.

The only thing about this hotel we really enjoyed was a massage at the spa.

I will be visiting Normandy again but I will not stay at this hotel unless they pay me. I’d rather save some money and book into the Novotel a bit further along the road as you get an identical room and identical service from a hotel in the same group and at half the price.

Room Tip: Book a standard room. Privilage rooms are not really worth the extra expense. Or save even more mone...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h1215, Responsable relations clients at Mercure Hotel Omaha Beach, responded to this review, July 30, 2013
Dear Sir, Madam,
You have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Best Regards.
Marie Porcher-Delmas.
Responsable relations clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 27, 2013

Its a bit out of the way but very convenient for American D-Day memorials. The purpose of our trip was to visit these, also Juno Beach where my father landed. In this respect, the choice of hotel was not the best because Juno is quite a complicated and surprisingly long drive from this location. However, the Omaha memorial and cemetry is something everyone should see. No wonder there were so many American Veterans in the hotel, proudly discussing their experiences.
As for the hotel itself, I could only give it average, although under different circumstances, this would be a good place to stay. The main thing that spoilt it for us was the disparity in the two rooms I booked. Room 214 is a reasonable sized room next to a service room. It has airconditioning and a view of the pool through a small window. Everything was clean and we were quite satisfied apart from the shower that flooded the floor every time. The other room 221
was one of the smallest rooms I have ever seen a double bed in. It has no view and no airconditioning. Both rooms were charged at the same rate so we asked for a different room. Unfortunately, as the hotel was full this was not possible but we were not offered a discount.
Although we were not satisfied on this occasion I am sure that it is possible to have a very good, relaxing stay here dependent on your luck with room allocation.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h1215, Responsable relations clients at Mercure Hotel Omaha Beach, responded to this review, July 30, 2013
Dear Sir, Madam,
You have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Best Regards.
Marie Porcher-Delmas.
Responsable relations clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Omaha Beach

Address: Chemin du Colombier, 14520 Port-en-Bessin-Huppain, France
Location: France > Normandy > Basse-Normandie > Calvados > Port-en-Bessin-Huppain
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Port-en-Bessin-Huppain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Omaha Beach 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Hotel Mercure Omaha Beach Your wellbeing is our priority. The building is located at the foot of the Omaha Beach Golf course in order to preserve the natural beauty of this exceptional site with stunning views. There is no need to be golfer to appreciate the calm surroundings, with the sea waiting to be discovered close-by. You won't be able to resist the charm of the touristic town Port-En-Bessin, which is a 15 minute walk from the hotel. Also close-by are Bayeux and the American war cemetery. If you are in search of tranquility, you will be able to find it in our relaxation areas, such as the sauna and steam room. There is a lounge bar where you will be able to enjoy a game of pool or a session in the gym ... In fine weather, you can enjoy the heated outdoor pool, and let the children play in the paddling pool. The adepts of relaxation will be seduced by the many wellbeing spa treatments. A business area is available and free Wi-Fi covers the whole building. ... more   less 
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Also Known As:
Accor Bayeux Omaha Beach
Bayeux Omaha Beach Mercure
Mercure Hotel Omaha Beach France/Normandy

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