This hotel is ideal for families, but singletons and adults beware, unless you like to be surrounded by kids 24/7 then it is not for you! It is clean, and well run but I fail to see how it achieves its 4 star rating. There are no tea/coffee making facilities in the room, the lounge areas are wholly inadequate for the numbers of guests, no where to sit for that pre dinner drink, and the food, whilst plenty of it is fairly dull and a bit canteen'ish. There was no feel of any kind of luxury and it had the feel of a 3 star punching above its weight! Never been all inclusive before and won't do it again, the area has some really nice bars and cafes etc all deserving more trade than they were getting. The evening entertainment was quite frankly dire - really very poor quality and nothing, and I mean nothing seemed to be geared for adults, no disco, no music bar, no bar without kids ....... you get the picture. Oh and people smoked everywhere, beach, pool, bars, terraces so go if you enjoy smoking or even passive smoking!
Now if you are travelling with Thomson on their platinum package, expect a base metal service! We had to hunt the rep on arrival at the airport, got misdirected to the coach (all passengers not just us) had to trek in the dark to find it to be met with a driver who spoke no English (but then why should he the reps are supposed to do all the talking!). We then waited for a rep to arrive who eventually did, but then had to wait for a missing passenger (prob on the wrong bus as he never showed so we waited in vain!) The transfer took 2 hrs not an hour and we arrived a the hotel at 3am! The return was no better no rep to check that everyone was on the coach to return to the airport as expected and we had to put our own luggage on the coach! At the airport a rep came on board and ratttled out the numbers of the check in desks like she was on fast forward - that was it!
Hideous flight times - will NEVER - fly those times again!
So to summarise, nice hotel for families who smoke, bit basic feeling, lovely hard working staff, charming little town, sloppy repping!
- Official Description (provided by the hotel):
- In the Sunny Beach resort area on the Black Sea. 5-storey building. Situated on the beachfront. 300 m from the centre of Sunny Beach. 25 km from Burgas airport. Credit cards accepted: MasterCard, Visa. ... more less
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- Also Known As:
- Riu Helios Bay Hotel
- Riu Helios Bay Obzor