I stayed here during my third visit to Monteverde. I stayed in the expensive, more luxurious El Establo hotel on a prior stay. While I enjoyed that as well, it was a bit farther from town and I wanted to be as close to town as possible and to Sabor Tico, the yummy restaurant right down the hill from the hotel.
When I first arrived, I was offered a yummy fresh pineapple drink. It was refreshing and needed after the three hour trip from the airport. The front desk person at the time, was a lovely gentleman who spoke English well. He smiled all the time and nothing was too big to ask for. I used the computers in the lobby and perused their brochures on activities, and then everything was arranged through the front desk.
The breakfast was very yummy and I loved the plantains. It was definitely filling enough to get you through to dinner if you're ziplining or doing something action packed during the day. The room was nothing fancy but it was perfect for what I needed and having been to Montervde two times before, I knew what to expect. I had a lovely terrace where I could sit and see over the rooftops of the street. One night I ordered food from Sabor Tico and just sat out there and watched the sunset. It was very clean and it had a TV from which I watched New York news and heard about New York weather - it was nice to reminisce about my birthtown while staying somewhere so far and distant in scenery and culture. There are containers outside for plastics, paper, aluminum etc. which is appreciated as the planet needs as much saving as possible! There was a guard who kept watch in the lobby during the night so although there's not much to be afraid of there, extra security anywhere never hurts!
When I had a problem with my airline and they changed my flight from the late afternoon to 8am, I had to leave the hotel at 3am. Now how on earth am I going to do that????? I was a bit nervous about that but the front desk managers tried everyone they knew to get me a private ride back and they found someone who did it for a reasonable price at that time of the morning. My exchanges with the front desk were always friendly and helpful. I must give them kudos for even helping me upon my return home. I needed a taxi receipt for the ride early in the morning to get reimbursed for it and they sent it to me right away and wished me well.
I would definitely stay here again. Nature is the resort here so if you are looking for fancy shmancy amenities then Monteverde is probably not for you. At night I would walk past other guests' rooms who had the light on and the windows open, and you could see them just reading, writing in a journal or sitting outside listening to the sounds of the night. Peace and tranquility are so much more rewarding than marble bathrooms, shampoo bottles and a hairdryer!