We had a double room with private bathroom, the room is simple just a bed, a single bedside table and that is it. However for the price it is very good, it's clean and it is comfortable. The hostel is nice, big common area with wifi and a couple of computers for general use. The wifi is fast however I think the router is in the common area as we couldn't get a connection in our room, if you pick one of the rooms closer to the main building then you might have better luck. There are 3-4 dogs that hang out in the common area which are very friendly and like to beg for food. They are nice dogs and don't get too excited or aggressive, I am sometimes scared of larger dogs and I thought all the dogs were lovely.
Staff are very nice and helpful, they can book tours for you and sometimes there is a slightly better price if you go through them. Most tours can be booked up to 10-15 minutes which is convenient. I contacted the hotel before arriving and they offered travel advice for Monteverde and other areas around Costa Rica so it's worth contacting them if you are planning a trip. It does take 2-3 days to get a response. (I didn't have to make a reservation for the advice, we asked for a room when we got there)
My only complaint is the misleading advertising. The website says there are 'sound systems' in some of the higher end rooms. There were speakers mounted on the ceiling in our room, when I asked how to operate them I was informed that they don't work. But it wasn't just our room, apparently none of them worked as they interfered with each other and made strange sounds or something. The info book at the hostel also said there were rubber boots guests could borrow. When I inquired I was told there were two miss-matched boots and that was it. Neither of these things were a big deal and are nice to have extras, but I feel you shouldn't advertise stuff you don't actually have.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.