My husband and I went to Los Delfines for our honeymoon in August 2008. We booked this resort through my parents' time share company, Worldwide Resorts' Sterling Crown.
It was quite a trek to get to this resort, since our flight did not arrive in time to catch the small plane to the Tambor airport. After a cab ride, bus ride, ferry ride, and another cab ride, we finally arrived at around 7pm. (We left Toronto at 6am) It was dark and pouring rain and we were quite tired from a full day of travel. We were told the villa we booked was not ready, so we were given another villa. Too tired to argue, and assured by the front desk that all the villas were equal, we checked in. Apparently, the shuttle van was not available, so we were on our own to make the 1km walk (with our luggage) through the rainy darkness to our villa. This resort is on a golf course, I'm sure they could have rustled up a golf cart but no offer was made.
When we got to our villa, we were disappointed but exhausted and went right to bed (after switching the master bedroom pillows with ones from the 2nd bedroom since ours smelled like body odour!) The next morning, we had a chance to examine our villa more closely. It was definitely not the cozy living space advertised by our time share! There were ants crawling in the toaster, plastic patio furniture in place of a dining room table, and an old futon for a couch. The 2" foam mattress on the futon was faded and torn so instead of replacing it, a second slightly newer mattress was thrown overtop! This mattress was also ripped. At the end of the week, we discovered a crumpled up towel between these mattresses! Although we were both extremely disappointed in our accommodations, and having peeked into other villas to see that the furniture was no better there, we decided to try to make the best of our visit. We did ask for some things (there were no window coverings on the kitchen window) but we were told it would take 2 weeks for them to get them!
The bridge to the restaurant and lobby was badly in need of repair. The planks were loose, shaky, and one of them contained a large hole that you could easily put your foot through if you were not careful.
Over our first breakfast, we watched a member of the cleaning staff clean the pool area. When she finished, a pair of dirty shoe insoles and some garbage remained lying beside the pool! They remained there until the following day.
Since it was our honeymoon, our time share representative assured us when we booked that we would receive some upgrades or special services from the resort. There were no upgrades or special services to offer since none of the villas had any perks! In fact, despite the fact that there were next to no vacationers staying at the resort (it was the rainy season), management never made any attempts to even talk to us.
On the upside, the beach was incredibly beautiful with great swimming. The tour operator who works out of the resort was fantastically helpful and friendly, as were the restaurant workers.
It was a 5 min cab ride into the nearest town (Tambor), which has a fabulous Italian restaurant and very friendly locals. We visited a couple of other resorts that were far better than Los Delfines.
Since we were only there for a week, we made the most of our trip by planning numerous off resort excursions. In retrospect, we should have complained far more than we did but this is not our nature. Upon our return, we did make a complaint to Sterling Crown, our time share company, complete with pictorial evidence of the shabby accommodations. We were informed by email that they would contact the resort representative and get back to us. We waited and waited and have yet to receive a response from Sterling Crown. It is a disgrace that this time share company continues to recommend this resort to their members! Sterling Crown has ignored our emails and calls; since we have not heard back from them ,we can only assume that the problems at Los Delfines continue to exist!
- Official Description (provided by the hotel):
- The tropical setting of this luxury resort makes an exceptional beauty that will exceed your expectations. With the beach that stretches for more than 3 miles and a backdrop of exuberant vegetation where mountain streams meet the sea, you will discover the best of nature. Los Delfines, is characterized by calm Pacific waters, unspoiled sand beaches, uninhabited islands, friendly people, and a wide variety of flora and fauna, including parrots, monkeys, rivers and lots of waterfalls. ... more less
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- Also Known As:
- Bahia De Los Delfines Hotel Playa Tambor