If you are used to five star resorts you may want to look elsewhere. Although this is a nice resort there are many things that could be done to make the experience nicer.
This was our first time in Costa Rica and to be honest I really thought that the resort would be similar to some other resorts we've been to, I was wrong. The staff was helpful but for the most part we felt like an inconvenience due to the fact that we did not speak Spanish. At a resort where many of guests are from Canada and the US it would be beneficial for their staff to be fluent in English.
The food was average at best. I admit that I am a picky eater and expect that the food for me would be less than desirable however, I travelled with 2 people who are not picky eaters and they were disappointed at the selection. It seems as though the food was either the same or slightly different each day. For guests that are staying for a week or more selection in the menu would be a welcomed change.
The pool was nice...more lounge chairs would be a good idea with additional umbrellas for shade coverage. On a couple of occasions after getting drinks from the pool bar we took the drinks to the other end of the pool and then were told by security that we could not have the drinks in that end of the pool...to be honest this is the most ridiculous rule at the pool. What is the difference if I drink at that end of the pool or the other? Nothing!
The rooms.. We stayed in a room that had 2 double beds. The beds were comfy and the bedding clean. The room overall could use a remodel, it's a little dated. The a/c was great, very powerful which was nice. Nice television with some English stations. The bathroom needs an overhaul. In the shower there was mildew, no water pressure. The cleaning staff provided a room of 3 guests 4 bath towels, 1 hand towel and no facecloths! The toilet paper although 2 ply was like wiping with cheap paper towel! (It's the little things)
The cleaning staff always did a nice job of tidying the room.
Overall the resort is average in my opinion and a bit disappointing. We had a good time and made the best of our girls vacation creating new memories....
Would I go back to this resort? I'm on the fence about this. I believe that some things need to change at this resort to give your guests a more pleasant experience.