While this all inclusive was the first resort from the ferry off Paquera, we arrived there at 11pm and everything was closed or just about closing. No food after 10 pm and we barely got a couple of drinks. The greeting staff was negligent and indifferent and we were just happy to have a place to sleep. We got to our room, and there were no towels, no hot water and the room fridge had left a puddle in the middle of the floor. When I went back to the front desk to complain, (they didn't answer the phone when I called), they just said sorry our maid is really busy right now and handed me some beach towels. Really? I then asked about Wifi and they said sorry they don't have any... Huh? Then I was reading through the hotel literature and realized that they do have Wifi but it costs $20 extra... over and above the $300 plus per night. Ok even though that's completely ridiculous.. why didn't he tell me that? Curious?? The buffets were fine and the beach was very pretty. Oh and the monkeys were so darn cool! They woke us up in the morning... but I wouldn't spend the money again on this place. Not luxurious or welcoming at all... the way a hotel for that price should be. Oh right and the room safe was locked when we got there so there was a sign on the safe saying "if it's locked, call front desk to have it unlocked" So we did (this time they answered the phone), and they said they would send someone over... an hour later, still no-one showed up... poorly run hotel. Needs better management and staff.
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- Also Known As:
- Barcelo Tambor Beach Hotel Tambor
- Barcelo Hotel Tambor Beach
- Barcelo Hotel Puntarenas
- Hotel Barcelo Playa Tambor
- Barcelo Tambor Costa Rica
- Barcelo Tambor Beach Costa Rica