The hotel was overall good. The rooms were just renovated and they added some nice features. Unfortunately there were some things that I didn't like about them...pillows are terrible!!!
Food was ok but nothing special, good and plenty of options to choose from. I didn't like the fact that in order for you to enjoy a dinner at one of the fancy restaurants, you have to stay more than three nights so the only option for you will be the buffet or something from the snacks.
Entertainment was terrible, the shows aren't any new and he staff is not very professional.
When it comes to the service portion they really have serious problems, from the front desk to the restaurants, housekeeping, bars... No one is friendly they treat you very harsh and the just font care. I think the main problem is that they are contracting local people and they don't care about their job, by local I mean people from puntarenas and not from San Jose.
Facilities were good. Unfortunately the Pool water was very hot and I didn't enjoy it because come on! You're at the beach!!!! Lots of sun, but hot water in the pool was not a good bet. They should make something about it.