Our four member family visited the hotel during the last week of January 2012. We enjoyed our stay: Easy and fast chek in. Well decorated room. Comfortable beds. Clean room and sorroundings. Nice beach, gardens and pool areas. Good selection of well prepared foods at the buffet, although not as good as offered at Barcelo Tamarindo. Our requests for assistance were promptly resolved. Additional activities such as horseback riding, natural reserve, cuadracycle, etc are nice entertaiment options.
There is room for improvement in various areas, particularly the nightly show wich we found boring. In the pool areas someone should pick up the empty glasses as there were several dozens on the borders of the pool. We particularly disliked the fact that the wet bar closes at 6:00 p.m. and they asked us to leave the pool at 7:00 p.m. because they were going to clorinate the water. In the buffet area, we would have appreciated more seafood selections and the dessert choices could really improve. The employees seemed to be too tired to smile or greet you as they walked by.
All in all, we enjoyed the hotel facilieties and services; however, the location is very dificult to reach. We used the Paquera Ferryboth ways. In spite of the fact that we arrived one and a half hours before the 5:00 p.m. departure, the Ferry was full and we had to wait three aditional hours to take the next scheduled (8:00 p.m.) ferry trip to Puntarenas. It must be noted that we traveled during peak seasson.