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“Unsafe Hotel! We were robbed! Stay away.” 1 of 5 stars
Review of Clandestino Beach Resort

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Clandestino Beach Resort
3.5 of 5 Hotel   |   5 Km este desde la entrada a Playa Palo Seco | Playa Palo Seco, Parrita 6000, Costa Rica   |  
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Hotel amenities
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50% off room rate
Ranked #3 of 6 Hotels in Parrita
Miami
1 review
8 helpful votes 8 helpful votes
“Unsafe Hotel! We were robbed! Stay away.”
1 of 5 stars Reviewed May 24, 2013

We chose this hotel based on the good reviews, what a mistake! We went there with family. First of all the hotel was a bit deserted. The hotel is nice, but that's all to it. The second night we were there we decided to take a drive to the next town. When arrived we realized someone broke into our room and ROBBED ALL OUR STUFF. They took my brother in laws IPAD, all our cellphones, clothes,cameras,my luggage with most of my clothes, our shower bags, cologne, even our wet bathing suites that were left outside to dry! They even trashed the room looking for more valuables. We notified the front desk and spoke to the owner. They called the police and we made a report. We came to the conclusion that it had to be someone from the hotel itself, An Inside job. The owner seemed concerned and assured us she would reimburse us everything that was lost, to give her a couple weeks, That was until we left... It has been over one month. We have called her over ten times. She gives us the run around and tells us it's not "Her" problem, we need to file a claim with her insurance company, but refuses to give us her insurance info. This robbery ruined our whole vacation. We didn't have most of our stuff. This Hotel is not safe especially if your traveling with your children.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo C, Propietario at Clandestino Beach Resort, responded to this review, June 15, 2013
Good morning.

Sorry but i have to tell you that is one of the safest hotels throughout the area, 32 security cameras, safes in rooms, 6 dogs, guardian armed night, closing at 9:30 pm the entrance to the hotel. The insurance cover all our customers both damage physical and material.

Never any customer missed anything in his room, when staff find something forgotten, they deliver it immediately to reception, and this has happened several times... then we sent by postal the items (passports, rings, gold watches, money, Ipod etc .... This in my opinion, is to be an honest hotel staff.

Both the police and insurance, ensured that the door was not locked and so the insurance does not cover anything. (This is true in all countries)
When police and the insurance asked for the code numbers of the electronics items assumptions stolen, for find the location, they refused to deliver .... very suspicious .... was delivered three weeks later when no longer able to perform localization. Police called to tell me so suspicious of their behavior , they were the first to doubt that you had something to do with the robbery... might call scam attempt.

You called the travel agency of the hotel to get their money back, claiming your stay was not here at the hotel. This comment denies.

It is very strange that you say all these bad reviews of the hotel, when the going was told the hotel was a beautiful paradise, spotlessly clean, superb staff, delicious food, excellent in all aspects and even giving me two kisses goodbye.

If you want to hurt the hotel do not think they will achieve, 99% of customers who enjoyed the facilities only have good comments about us.

We have to defend us the lies that you say.

Sir, everybody here , both hotel managers, police and insurance agents, doubt very much of your declarations.

I'm sorry but the hotel is not going to pay your trip to Costa Rica for free ...
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219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Panama City, Panama
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 17, 2013

My stay here has been one of the best hotel experiences in memory. The hotel is extremely well maintained, right on the beach and the property is covered in tropical plants and trees. Mangos literally fall onto your doorstep. The beach is basically deserted and the waves are very big at times so really fun to watch. The staff are all very nice and helpful.

The rooms are extremely comfortable and very clean. We stayed in two different rooms and both were excellent.

The area is safe and nobody hassles you when you're out. We had beach fires at night and cooked our dinners over the fire while watching the most amazing lightning storms out at sea.

Mostly we just drank champagne under a palm tree in the days and watched the waves coming and going.

If you like dogs you'll really enjoy the ones living around the hotel. They'll follow you on your beach walks and hang out with you if you want them to. This really added to the charm. The hotel also has dogs which are very well cared for and pleasant to have around.

We intended to stay just one night but ended up spending almost all week and didn't want to leave. Anyone looking for a true Costa Rican beach experience would be making a great choice by staying here.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo C, Propietario at Clandestino Beach Resort, responded to this review, May 18, 2013
Hello

Wow Amazing review! Thank you so much for take your time to write on TripAdvisor!

We are so glad you enjoyed the location and your stay at Clandestino Beach Resort.

Hope to see you again very soon!

Thank you again and Pura Vida!
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Taos, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

Fantastic stay at Clandestino for four nights! Very relaxing, very beautiful, very special destination. Pool area is lovely or just steps to the beach. The staff provided excellent service, made the experience all the more memorable. An exquisite plate of fresh sliced melon and pineapple and mango started each morning, then a walk on the beach, return to a chaise lounge by the pool, swim and then another walk. The open air restaurant and bar was wonderful. They arranged for our pick up at SJO and we taxied very conveniently straight to and from the resort. Would recommend this secret destination to experienced travelers, as well as first time visitors to CR. It was fantastic!

Room Tip: The ocean view rooms with king sized bed was the best.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo C, Propietario at Clandestino Beach Resort, responded to this review, May 14, 2013
Hello!

Greetings from Pelo Seco beach!

We thank you for your incredible review and we are glad that you liked our destination and our hotel.

Thank you for take your time to discribe so good your stay and for shared with the world.

We are glad that the staff service was excellent.

We hope see you very soon.

And thanks again to recommend our hotel!

Pura Vida!
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San Diego, CA
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 8, 2013

If you can find your room, you'll agree it's gorgeous. Decoration is great, the restaurant staff is slow but incredibly helpful and nice.
Pretty pool area.
Definitely need to improve signage to make it easier to find your room.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 1, 2013

We travelled from San Jose to Clandestino where we stayed for 3 nights. Interbus Online is a shuttle service which picks you up at your hotel in San Jose and drops you off at Parrita ( fare is $47 per person). Takes about three hours. From Parrita it is a short taxi ride to Clandestino for 14 U.S.

We arrived at sunset on a saturday night to find that there was a wedding being held at the resort. The wedding pictures had just been taken, guests were getting their drinks, DJs were playing great music, and appertisers were being passed around by the waiters. While we were busy checking in, the owner of the resort, Diane, apologized for not informing us about the wedding. However, she did check with the family of the bride and we were invited to join in the festivities - free drinks and food!!! It was a great party and we were in bed by 10:00 pm. The party went on till 2:00 am but we had a great sleep.

We were in room 13 which has a king size bed, comfortable chairs and desk and can be best described as five star! Fabulous bathroom with a great rain shower. Just outside the room is a sitting area with 'swing' chairs and white, sheer curtains which give you plenty of privacy.

Great swimming pool with warm water and a small waterfall. The beach is only a few step away where one can walk for miles. The resort has a restaurant and bar. Breakfast is served each morning and is open all day for lunch and dinner. Many people from the neighbourhood come to eat there and the food was excellent. Entrees were priced from $10-15 U.S. Nathan and Edward, two young men, working in the restaurant always provided excellent service with a smile.

A great place to relax for a few days!

Room Tip: We loved room 13.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo C, Propietario at Clandestino Beach Resort, responded to this review, June 20, 2013
Hello

We loved your review! Very good description and way to reach the Clandestino Beach Resort from san jose or the Airport.

It was a pleasure for us they joined the celebration! All was very nice and perfect!

What a pleasure to see that their valuation of the room was 5 star.
we like you all enjoyed the food, the Location, the installations and especially than the staff service was good.

Thank you so much for your amazing review, and hope to see you back soon!

Pura Vida!
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Toronto
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2013

My husband and I stayed at Clandestino for 2 nights to start off our 11 day trip. We arrived in the afternoon after renting a car in San Jose and driving 2.5 hours. We were greeted by very friendly staff members and offered a welcome drink before checking in. The owner is a lovely woman who is relaxed and made our stay very comfortable.
Our room overlooked the pool and ocean. The hanging chairs on the porch are a very nice touch, especially when there's a little rain. The bed was very comfortable and the bathroom is gorgeous! The sunsets were a beautiful purple like I'd never seen before, and the salt water pool was warm and inviting even in the rain. The waterfall at the pool is like having a massage!
Dinner was delicious, although the price is like going out to a decent restaurant in Toronto, if you factor in the included breakfast, it balances out. It also depends on how much wine you order ;)
While we were there we visited Los Campesinos Reserve, which I would highly recommend!

Thank you to all the staff at Clandestino for making our stay a relaxing, memorable experience!

Room Tip: We stayed in room 11 by the pool - nice to wake up to the ocean!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo C, Propietario at Clandestino Beach Resort, responded to this review, May 3, 2013
Hello,

thank you very much for taking your time to write a review so good.
We are glad you like the rooms, the views of the sunsets and our restaurant.
It is a pleasure for us you enjoyed your stay at the resort.
We hope that you come back someday!

Thank you again! Greetings from Palo Seco beach.
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Denver
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2013

I never really expected almost anywhere in the world to find an amazing beach left... so remote that I was the only human on the beach besides my husband....and yet...right across the road was a magnificent resort/pool/restaurant. It's like having your own private paradise and they were totally booked! Palms line the beach and hammocks are yours for the taking. Just beyond is a huge (tide out, HUGE) beach of sand and brilliant blue-green waves crashing just offshore. I felt like Robinson Crusoe with NO other human being in sight 85% of the time. But when you are ready to socialize and eat, it's all there for you. A "palm-thatched" restaurant/club that serves magnificent food and duplex "palm-thatched" huts that were designed ulta elegant. 12 rooms in 6 "huts". Outside the town of Parrita which is very close to Quepos, a nice sized town but not a tourist resort. Bus/taxi/rental car are all options. If you really need a break and want to feel you are a local (a pampered local!), then this is the place!

Room Tip: There are a couple of huts closer to the pool and others are in a more "jungle-like" atmos...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo C, Propietario at Clandestino Beach Resort, responded to this review, May 3, 2013
Hello,

many thanks for your amazing review. We are so glad you like the location of the resort.

Just we try to make people feel like you, like Robinson Crusoe ... but with all services!

It's been a pleasure to have you in our little part of paradise.

We hope to see you soon and thanks again!
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Additional Information about Clandestino Beach Resort

Address: 5 Km este desde la entrada a Playa Palo Seco | Playa Palo Seco, Parrita 6000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Parrita
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Parrita
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clandestino Beach Resort 3.5*
Official Description (provided by the hotel):
The Clandestino Beach Resort is a Beachfront boutique hotel, located in the Central Pacific region of Costa Rica, on a beautiful and wild beach sprinkled with coconut trees along 10 km of in Palo Seco Beach. The hotel is located at about 20 km from Quepos and 45 km. from Jaco next to the magnificent Manuel Antonio National Park. The highway from San Jose is in very good conditions, leading the guests on a two hour drive through an incredible landscape with several different microclimates and a very diverse flora and fauna. Visitors can enjoy the beauty of the area, the sounds of nature, the tropical breeze, the wildlife and of course also get to know the local culture and people. The hotel has 12 luxury rooms, designed in natural tones and built with local materials such as Teak wood structures, Royal Palm leaf roofs, natural stone bathrooms, and bamboo ceilings, terraces and furniture. We offer you 4 rooms with king size beds and 8 rooms with two queen size beds each (all rooms have TV, Free WIFI, A/C, ceiling fans, hair dryers and hot water). For your safety our hotel has security cameras and night watchmen. The hotel also features a large, turtle-shaped swimming pool facing the ocean, Jacuzzi, a waterfall, and a water mirror for sunbathing, all surrounded by lush gardens, green iguanas, wonderful birds, sloths, funny capuchin monkeys that come to the hotel from the Mangrove. It is in every sense a dream come true. The unique and beautiful restaurant features an ocean view and serves international and local dishes that appease even the most demanding connoisseurs of gourmet cuisine. In the cozy bar you will be able to enjoy a variety of delicious tropical cocktails, play pool and table tennis or just lay back and enjoy your stay. All of this with an exclusive atmosphere and good music. ... more   less 
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Also Known As:
Clandestino Beach Resort Costa Rica/Parrita

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