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“Hotel Very good but food good Tuesday and very bad Wednesday + 10 hrs stay” 4 of 5 stars
Review of Novotel Bangkok Suvarnabhumi Airport

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Novotel Bangkok Suvarnabhumi Airport
4.0 of 5 Hotel   |   999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue, 10540, Thailand   |  
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Ranked #1 of 4 hotels in Bang Phli
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 14, 2013

I stayed at the Novotel Suvarnahbumi for one night in order to conveniently be at the airport to check in for my flight in the middle of the night. The rooms and facility is absolutely top rate with expected room rate for such high quality. In the middle of the night I left my room to check out. The woman at the desk was having me wait and wait to process my check out, going through papers as it seemed the computer system wasn't automated at the early hour to check me out. Strange for an airport hotel. I don't understand what the problem was. Finally after a long wait I was told it was taken care of. I wasn't given a receipt. The walk to the terminal next door was easy. Back home and months later in all my credit card statements there was not any Novotel charge. Strange.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review, September 16, 2013
Dear Sir/Madam,

Thank you for sharing your experience about your recent stay.

We do have a fast check out service; which require room number, guest e-mail address and guest signature during check in. On the day off departure the guests need to drop off fast check out form at the reception counter and the guests can leave the hotel anytime.

Thank you once again for your feedback and we looking forward to having you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 13, 2013

Really good hotel this. Impressively huge lobby with multiple nice restaurants. Great pool, great gym, nice rooms. Truly luxurious airport hotel. And right opposite the airport too. Only negative is that the check-in/check-out process could be speeded up a little.

Stayed August 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
55 reviews 55 reviews
55 hotel reviews
Reviews in 38 cities Reviews in 38 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed September 13, 2013

I was there for a night, because of flight schedule. To depend when you book, I think it's overpriced sometime... but it's the best location to stay for a transit... Just beside Airport, and very clean! Just one thing i was disapointed, it's the Club Lounge snacks... Very basic choice, cold and not tasty... So good just for drinks! Also, my check-in was done at the lounge and take 30 minutes... Like i said, if you can have a reasonable price, it's OK for a night!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 13, 2013

Hotel is a 2 minute ride from baggage claim. There is a shuttle on the taxi level: as you come out of baggage claim take a right and walk almost to the end of the building. There are numerous kiosks and taxi stands inside and you will be asked by everyone to stop and take advantage of their services. Don't stop! Continue walking until you find the Novotel stand. They will confirm your reservation and quickly take you to the hotel.
Once you get there you'll notice the lobby area is very large. There is a bar on the left that closes at midnight and a restaurant on the right that stays open 24 hours (at least limited services, anyway). Keep walking and eventually you'll get to the reception desk (it is a bit confusing and people are always asking where to check in). Rooms are nice and I've heard the gym and poll are nice as well, although I've never used them.
You can actually walk to/from airport if you'd like. Walk passed reception desk and go downstairs. Here you can catch train into the city or walk under the street back to the airport. The last trains run at midnight so if you're out in the city later you'll have to get a taxi back to Novotel.
There is a good breakfast buffet for about $22. It's a bit pricy but I guess it's worth the cost if you're hungry.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review, September 16, 2013
Dear Sir/Madam,

Thank you for taking the time to sharing your experience.

We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service; your feedback is very much appreciated.

Thank you once again and we very much hope we will be given the opportunity of having your stay with us in the future.
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Miami, United States
Top Contributor
105 reviews 105 reviews
72 hotel reviews
Reviews in 56 cities Reviews in 56 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed September 10, 2013

If you have to overnight in Bangkok to take an early morning flight the next day, this is your best choice. Excellent breakfast and dinner buffet, rooms are for a maximum period of 24 hours so you can check-in any time and enjoy the hotel for 24 hours. 10 minute walk from the exit gate of the airport or free shuttle bus every 15-30 minutes for a 2 minute ride. Rooms are comfortable, good amenities. Even if you don't overnight I recommend their buffet dinner if you have to wait more than 5 hours to take your next flight. Always send my clients. If you want to shop, not tired when you arrive from long trip, just take the train and you will get to very nice malls in 30-45 minutes.

Room Tip: Always nice to wake up a little later to take a flight.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue, 10540, Thailand
Phone Number:
Location: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 hotels in Bang Phli
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Official Description (provided by the hotel):
The Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 5 boardrooms, a pillarless grand ballroom for up to 1,000 people, plus 6 meeting and function rooms and a business centre. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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