We had been traveling around Sri Lanka for a while and were looking forward to the Comaran as a little bit of luxury. Unfortunately, this was not to be the case. When we arrived, none of the staff were particularly interested in speaking to us. We had booked through booking.com and I honestly believe that they had double booked our room. After some hushed conversations, we were taken all the way through the hotel and out the back, round by the pool where a few rooms were in a separate block. We had booked a deluxe double with a private balcony, what we were offered was the following:
A double room with one window that looked out directly on to a wall
A feature wall that consisted entirely of mould
A dirty and dusty (not even a surface wipe?! Really??) bedroom and bathroom
Bathroom amenities (which were supposed to be included) that consisted of 2 sachets of Sunsilk shampoo which I am guessing came free from the previous guests magazine
(Also, the professional pictures have been photo-shopped like crazy, do not have the high expectations they encourage)
Needless to say, we did not stay here. We were told there were no rooms available and that we would need to stay for 1 night in the disgusting room and then they would move us. This was not something we wanted to do and like the previous reviews on here (oh how I wish we had listened!) we had to fight our corner in a big way to get our money back. Not only did they not seem to care that they had not given us what we had paid for, they also did not seem to care that the room was actually disgusting. The manager refused to come and look at it with me as I suspect he knew how embarrassed he should be. They would not let us call anyone from booking.com and made us argue our point for over an hour. Once we had eventually spoken to Booking.com and they had spoken to the manager, we were free to go and not a penny lighter. After all of this, the manager then told me that he could sort something out for us, that he had a lovely little room that we could have on his best floor. We were told so many lies by the manager, I couldn't even list them all, please do not ruin your holiday by visiting this place.
- Official Description (provided by the hotel):
- Situated in a peaceful and beautiful location in southern coast of Sri Lanka, you will find Lavendish Beach Hotel Unawatuna overlooking the world famous Unawatuna beach which dazzles under the tropical sun. Offering the deserving traveler and holiday enthusiast with a lovely view of the Indian Ocean, Lavendish Hotel Unawatuna provides a memorable holiday experience with its cozy rooms, friendly service and delectable food.Guests at the Lavendish Hotel Unawatuna enjoy Room service, 24 hour Reception services, Restaurant & bar, Internet Access and Laundry. The elegant swimming pool at Lavendish Hotel Unawatuna allows guests to enjoy the sun and water or make the most of the holiday spirit by relaxing with friends and family, tasting delightful snacks from the poolside snack bar. The restaurant at Lavendish Hotel Unawatuna serves Continental and European breakfast, and local and international dishes at the hotel’s buffet. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Comaran Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.