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“Great view only” 2 of 5 stars
Review of Upul's Guest House

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Upul's Guest House
Unawatuna, Galle, Sri Lanka   |  
Hotel amenities
Ranked #84 of 96 Unawatuna B&B and Inns
Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great view only”
2 of 5 stars Reviewed February 24, 2013

My heart was initially thrilled by the location of the guesthouse – it was not just on the beach, it was right by the sea, as some had noted previously. Other than the view & location, there was nothing much to rave about.

We had fully paid for 2 A/C rooms with sea view via Agoda, but they don’t have any records. This, we realized only after some delay as the staff were having their own internal discussion. Eventually, without explaining which end had gone wrong & asking only when we had made the booking (which was months prior), they told us there was only 1 A/C room available. (They only had 3 sea view rooms, all A/C, and 4 other rooms).

Leaving to my parents to make the decision, we finally checked into 2 A/C rooms with sea view. The second one (Room 7) was like in an attic above Room 1 (our other room), up a near vertical ladder-like stairs. The A/C in Room 7 was not working (& hence technically not available), but they hired someone to fix it that night. However, by 2am, woken up by the warmth, I realized the A/C had broken down. Good thing the fan was actually as cooling as the A/C, so we should have asked them for a refund in the first place.

That was not all. The water from the shower tap barely had any pressure, and expectedly, the shower head has no water coming out. We don’t recall any staff highlighting that issue to us. Thankfully, we had another room below, even though the water pressure was weak, at least we could shower.

While Room 1 has a proper bed frame (albeit with a mosquito net with numerous big holes), Room 7’s bed was on a bare concrete block. One wall was also unpainted, exposing the bricks. Perhaps this is part of its intended design. The door also need a little slamming to shut, but the small knob on the outside was so loose that too much force may well rip it out. The door lock on the outside was also a big gap that one has to insert the key and feel for the hole.

The breakfast was the worst ever (or is it a difference between inland and coastal accommodation?). Just bread, jam & butter with tea or coffee. No eggs or fruits. Not surprising then that one has to pay the full price for any of the special breakfast sets.

Still, Upul has an excellent view of the bay from the balcony. It was pure pleasure to read a book by the balcony at night and to simply get up in the morning and walk a few steps to a serene morning view. Dinner was also reasonably priced and tasty; the fish in the fish curry was fresh, though they missed out our third order for a pizza. We also had a grilled squid and devilled potato which were both pretty good.

Overall, for the service and facilities, Upul is overpriced (unless being right by the sea is of paramount consideration) and in need of some upgrading. I must disclaim too that this was our only coastal accommodation, so there may be differences between inland and coastal places that I am unaware of.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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32 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Colombo, Sri Lanka
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 20, 2012

We booked this place to stay in December 2011. We called and booked around 2 weeks before and was told to call a few days before arriving to confirm our reservation (very common in Sri Lanka). They called us 2 days before our arrival and we confirmed, only to arrive on the day to be told they had no record of the booking!! Una was incredibly busy at this time and they offered no help in finding other accommodation. The guy on the front desk say, quite clearly, that he "didn't care" about the mix up and was too busy to help. Una is full of great guest houses - try B's place or the Flower Garden instead!!

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2012

We were concerned about the facilities and status of the hotel since there were some demolitions going on in Unawatuna. But once we reached there we were nothing but delighted. It is a small and beautiful place. The restaurant opens to the sea (read sea not beach). Apparently some part should have been demolished that the waves were literally splashing on the low parapet wall of the restaurant. The caretakers were very flexible and friendly and absolutely took care of all our needs. The room was reasonably spacious for two people with the balcony overlooking the sea. Waking up to the rage of the waves and the morning sunrise is absolute bliss. The room was very clean. The down side - the room lacked even a closet for hanging clothes and the lock of the main door needed two or three tries to lock. No daily room cleaning, they might do if requrested. But I guess for the price they rent you this place it is acceptable. We stayed there for the new year's eve and enjoyed the stay totally. Food was tasty, but quite pricey. It is the same at all the resorts I guess.

Room Tip: Ask for the upper floor (second floor and above) room with a sea view. Mind you there are no elevato...
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Upul's Guest House

Address: Unawatuna, Galle, Sri Lanka
Location: Sri Lanka > Southern Province > Galle > Unawatuna
Hotel Style:
Ranked #84 of 96 B&Bs / Inns in Unawatuna
Price Range (Based on Average Rates): $
Number of rooms: 7
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