Slight delay in my review as myself and my partner stayed here for my birthday in November.
However, I would firstly like to praise the excellent customer service by all the staff and manager during our stay and beyond. The beyond I will come to later!!!
Anyway, as stated, a one night stay for my birthday as a deal from money supermarket. Exceptional value for money. Spa access, dinner, bed and breakfast. The spa access was very relaxing albeit small but the outside hot tub with a glass of bubbly on a cold November day was great. The relaxation room I could have stayed in all day reading my kindle (more about kindle later!) - timed well as there was only ourselves and another couple so although small it felt as though you had all facilities to yourself. Onto the room, a slight mix up as I booked a double but got a twin but this wasn't a major problem and was managed well by the receptionist who, to make up for this oversight offered a complimentary late checkout. We were more than happy with this. Spacious, very clean, welcoming and overlooking fields - really nice and comfortable. Evening meal was booked and the dining room was spacious, well set out and the food was excellent, very good choice especially at breakfast and staff were very attentive and nothing was any trouble. Meandered into the bar after our evening meal which was quiet but still had atmosphere due to various Christmas parties happening around the hotel, this didn't disturb us, added to ambiance and following our meal we had a nice and relaxing evening. Check-out, no problem, we then spent the day in York. When we got home, I realised I had left my Kindle. I immediately contacted the hotel receptionist who went and physically searched the room but to no avail, I contacted them again the next day and again, they checked, along with housekeeping but again to no avail. I emailed the manager who personally checked the room and again to no avail, a complete mystery and annoying as I was midway through an excellent book!! I left my details so should my Kindle turn up they could contact me. I didn't think I'd be seeing it again!! However, guess what, a few weeks later I received an e-mail out of the blue informing me that my Kindle had been found and would be posted first class recorded delivery ensuring it arrived safely the next day. Wow, this was excellent customer service and I cannot thank the staff and manager enough for this. To be honest, the staff were excellent and even though there were a couple of very minor issues, I contacted the hotel directly rather than air them on a public forum. In summary, we had a great stay, lovely hotel and we wish the staff and management well. Will we return. Absolutely.
- Official Description (provided by the hotel):
- The Bridge is a four star property, in the heart of Yorkshire. This unique independently owned hotel is renowned throughout the area for first class levels of 'Yorkshire Hospitality' and comfort. It is the perfect base for both leisure and business guests and has been recently refurbished throughout to the standard you would expect a First Class Venue to be. Our Spa is the ultimate place to relax and spoil yourself. Unwind in the relaxation lounge after experiencing our thermal suite with Japanese Foot Spas, Mentholyptus Sauna, Aromatherapy Crystal Steam Room and Sensation and Ice Experience Showers, followed by a relaxing soak in our Cedar Wood Hot Tub. The Spa also features treatment rooms, nail bar and make-up area. ... more less
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- Also Known As:
- The Bridge Hotel Wetherby
- Bridge Hotel Wetherby