Arrived after a good flight and long wait for transport to hotel to be told they did n't have our reservation. After a long thirsty hungry wait we were given our all inclusive bands so that we could eat and drink while the hotel sorted the booking problem. Eventually we were told there were no rooms that night and we would have to stay in the 5 *hotel down the road. As we had booked all inclusive we would have to come back to the Tropic Gardens to eat and drink but could use the other hotels facilities.
Not ideal for the children and my elderly parents but at least we had 3 rooms for the night ! The rooms we were given in this 5* hotel over looked a service road and other buildings but it was only one night.
The tropic garden reception staff told us to come back with our cases at 12.30 the next day and assured us our 3 rooms would be ready. We did this to be told they were n't ready . Eventually at gone 3 we were allocated 3 rooms, 2 over looking the pool 1 the kids club. One room had a leaking air con system which was mended but on the last night the toilet broke (wouldnt flush) this was nt mended before we left so my parents had no loo !
We did complain in resort and after 4 days eventually got to talk to a manager and were compensated. The reception staff were pleasant but totally ineffective fobbing us off constantly.
The entertainment staff tried really hard and some were very friendly. Not all the entertainment translated to the english humour well and teenagers were not aways allowed to join in day time games ! There wasnt much for our teenagers to do.
Food was ok quite limited choice and basic but waiting staff very good in all areas. Drink choice ok.
As the holiday progressed we discovered many other people who had been over booked and stayed in other the hotel on the first night, a group of 16 in particular (we were a group of 9). We talked to others who had to wait for their rooms on arrival but did get them eventually .
The reception staff attitude and many problems spoilt this family week away it was nt the relaxing fun holiday i had expected..
Finishing on a good note we bumped into some people we knew who had nt had any problems and althought they did nt think there was much to do in the evening had had a good holiday and got a room on arrival without a wait !.









