My husband and I stayed here at the beginning of the month and even though it was in the most beautiful location and had friendly reception staff there was a major problem for us. Our room was never cleaned by the day staff and we had to ask every day for it to be. We were also very upset when we were basically told we were lying each time. The first day we complained we were told it had been cleaned, it blatantly hadn't. The second day we were told we had been in our room all day, when we had been out on a hotel excursion, and the third the cleaning staff had taken the do not disturb sign out of our room and put it on the door! Both rooms next door had been cleaned, we know this as we saw the maid doing it as we were leaving each morning so we know they saw us leave! Having your room cleaned at 7.30pm when you are trying to get ready to go out isn't the best.
Finally to top it all one evening we were in our room when someone tried to walk in without knocking. They had a key and started to come in, they were not wearing a uniform or a name badge and claimed they had come to fix our broken door that we had reported, our door was not broken nor had we reported it. When we spoke to reception they just said it was nothing to do with them.
When we returned to England I wrote to head office and still have not had a reply after a week. Very poor customer service.
- Official Description (provided by the hotel):
- Invisa Hotel Club Cala Verde located in Es Figueral Beach is well known for its magnificient panoramic bay views. It is awarded with the "Q" of tourist quality and Environment ISO 14001. The hotel has 257 rooms: Double, Premium and Suites equipped with full bathroom, air conditioning, TV satellite, safe, telephone, mini fridge, Wi-Fi and tea & coffee facilities. The ideal Tourist complex Invisa Hotel Club Cala Verde has everything thought to detail to make your holidays unforgettable:Two restaurants with international buffet and themed dinners, air conditioning in the main public rooms and ample lounges with TV/ SAT and Internet point, bar, Swimming pool and Solarium. CHildren's playground, 5.000 M2. For Miniclub, Pirate Island and Adventure Zone. Shows and entertainment every night. Games and competitions for children and adults. Free sports and gym. Regular bus service. ... more less
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- Also Known As:
- Invisa Hotel Cala Verde
- Invisa Hotel Club Cala Verde Ibiza/Santa Eulalia Del Rio