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“Excellent value for money.” 5 of 5 stars
Review of Catalonia Ses Estaques

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Catalonia Ses Estaques
Playa Ses Estaques, 07840 Santa Eulalia del Rio, Ibiza, Spain   |  
Hotel amenities
Durham
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Excellent value for money.”
5 of 5 stars Reviewed October 11, 2013

Returned to-day from the Ses Estaques, after our third stay at this super hotel. The hotel has been recently refurbished, particularly the public rooms, which have a welcome feel. The bedrooms are spotlessly cleaned by a group of very happy and obliging chambermaids. The hotel is managed by an Italian gentleman,Giancarlo, who presented my wife and I with a bottle of champagne for "good attendance", and the night before our departure, he gave my wife a matching pearl set of necklace, bracelet and ear-rings as a wedding anniversary present. The restaurant staff are extremely friendly and obliging, where nothing is too much trouble. The food is probably one of the best we have had the pleasure to eat, with a great variety both at breakfast and dinner. If you want to occupy pool view room (where the sun shines all day) then when you have booked your holiday write to the hotel (Monica) booking manager, or Isobel (hotel assistant manager) requesting your choice of room. The hotel sits at the end of a spa, which is extremely private with loads of sun-beds and no need to "reserve" with a towel. The hotel is ideally situated for the ferry services to Ibiza town of the island of Formentera, and the local bus service is cheap and frequent. I highly recommend this hotel and commend ALL of its staff for their part in making this a wonderful holiday. See you all next year!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 21, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.
It is our aim to let all our Guests feel at "home away from home" and this is probably the reason why we have over 40% of repeater Customers within our premises.

Starting with myself and all my Colleagues we are delighted to have you back in the "Family" again this year for the 3rd time and we will be waiting for you to come back to Catalonia next season. We will be at your service and try once more to exceed your highest expectations.

Yours Faithfully,
Giancarlo Dell’Erba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Crieff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2013

Just had 11days at this hotel. It is one of the best hotels i have stayed in ,the views are excellent, the staff are very friendly and helpful, the food and and the choice you get is unbelievavable.I had a single room it was as big as some double rooms in other hotels, my only complaint is not with anything to do with the hotel,and as a man on his own the other guests were either with partners or had been there previously so did appear to be sociable. But I will be going back but earlier in the season

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 11, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your vacation at Catalonia Ses Estaques and it's a pleasure to know that you enjoyed it.

Starting with myself and all my Colleagues we are delighted to have met your expectations and we are pleased to know through your comments that you are already thinking of returning to visit us again in the future.

Best regards,
Giancarlo Dell’Erba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Have just returned from 2 weeks at this lovely hotel, the staff from the highest to the lowest are always welcoming. Everywhere is very clean and a very good selection of dishes at both breakfast and evening meal. Could not fault it. Will return again.

Room Tip: Rooms overlooking the bay as opposed to the pool are quieter, but it is not a noisy hotel anyway
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 11, 2013
Dear Madam and Sir,

We would like to thank you for your feedback about your vacation at Catalonia Ses Estaques and it's a pleasure to know that you enjoyed it.

Starting with myself and all my Colleagues we are delighted to have met your expectations and we are enchanted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.

Yours Sincerely,
Giancarlo Dell’Erba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
294 helpful votes 294 helpful votes
5 of 5 stars Reviewed October 3, 2013

Our second wonderful stay at this hotel and this time we had a superior room facing the pool on the ground floor. We have travelled the world and have to say that this hotel, it's food, it's staff, it's location is the best we have come across. The customer care is excellent. The restaurant is very clean, the staff are very attentive especially Josefina and the chefs !!. The food is top class. I am a pescatarian and they cater extremely well putting on at least one or two veg / fish dishes. The dessert table is suburb. The location is the best as it is at the end of the marina / promenade so just a short walk (10 mins) into the town / or after the evening meal. The Thomsons reps are really friendly and we took part in the 1pm daily quiz which was good fun. The pool was very clean and we loved the two hot tubs. Both are cleaned daily. This hotel to us is like a 5 star hotel - and once you have been once you will always return. we are planning to book our 3rd time next year. I hope this review helps people decide firstly that Santa Eulalia is the best location in Ibiza and secondly that this the best hotel. Happy Holidays and well done to the manager of the hotel for providing a top class service.

Room Tip: We stayed in a superior room on the ground floor facing the pool. it was a great room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 7, 2013
Dear Valued Guest,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.
We particularly appreciate your words about the Staff. This makes us feeling proud of the pleasant effort we put every day in our job.

Starting with myself and all my Colleagues we are delighted to have you back in the "Family" again this year for the second time and we are pleased to know through your comments that you are already thinking of returning to visit us again in the future. We will try our best to exceed your highest expectations.

Yours Sincerely,
Giancarlo Dell’Erba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2013

good hotel, but needed updating, food ok but frozen veg, tin fruit, not what you expect from a Thompson gold hotel and the high price changed . also changed 21 euros for a weeks stay for use of the very old safe in the room.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 7, 2013
Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

We appreciate your positive commentaries although we truly regret not having been able to fulfill all your expectations, we highly appreciate your opinion and we will definitely follow up your review.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 3, 2013 via mobile

Having just returned from this fab hotel this being our 14year.
The staff as usual superb from chamber maids to the mangers of all departments.
The entertainment this year good not brill, i think Thomson cutting back a bit though the prices for the holiday keeps going up.
Bar manager Manuel got me and my friends drinks that they do not usually sell at the hotel cheers mate.
The food not up to previous years breakfast good plenty of choice,dinner down on last year, a few times if you did not want chips there was not another choice,more boiled spuds please.
We came back on Sept 28th and booked to go again the next day.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 7, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it. Lucky to have you as our Guests in the Hotel, we are encouraged by your kind words which will push us to improve even more day by day.

We are enchanted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.

Always at your service,
Giancarlo Dell´Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 2, 2013

We have just returned from another holiday at this wonderful hotel (our 10th visit). As always nothing is too much trouble for any of the staff from the chambermaids, bar staff, restaurant staff up to reception and the manager himself, and they are always polite and helpful. The hotel is spotlessly clean everywhere and the changes they have made to the lounge and reception etc. are a big improvement. A lot has been said about returnees getting more attention than new guests but in our opinion we believe that each guest is treated the same as the next one. The entertainment was very good, as usual, our only criticism is that perhaps the Thomson Gold Production Team are on stage a little too much (although they are very good) but that is just a personal opinion. We are looking forward to our next visit (which we have already booked) and hope to meet all our friends there again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, October 7, 2013
Dear Madam and Sir,

We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.

It is our aim to let all our Guests feel at "home away from home" and this is probably the reason why we have over 40% of repeater Customers within our premises.
Starting with myself and all my Colleagues we are delighted to have you back in the "Family" again this year for your 10th visit and we hope to see you in the close future, being at your service and try once more to exceed your highest expectations.

Yours Faithfully,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Ses Estaques

Address: Playa Ses Estaques, 07840 Santa Eulalia del Rio, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Family Hotel in Santa Eulalia del Rio
#1 On the Beach Hotel in Santa Eulalia del Rio
#1 Romantic Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): $$
Number of rooms: 158
Official Description (provided by the hotel):
A modern hotel located on the seafront near Santa Eularia des Riu , one of the largest, most beautiful towns of Ibiza, just 16 kilometres from the capital. In Santa Eularia des Riu you will find excellent restaurants and beaches, renowned for their beauty and tranquility. Catalonia Ses Estaques is situated in a luxuriant pine forest and enjoys fantastic views over the marina and the town centre. Guests can enjoy a wealth of facilities including a superb terrace with garden, swimming-pool, bar, solarium and two Jacuzzis. ... more   less 
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Also Known As:
Catalonia Ses Estaques Hotel
Hotel Ses Estaques
Catalonia Ses Estaques Ibiza/Santa Eulalia Del Rio

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