This isn’t the type of holiday we go on usually but my brother and his wife had booked and invited us to join them, and we were very pleased we did. We stayed 12-19th September. Hotel is lovely and clean. Rooms are small for 4 star hotel but adequate, and the fridge is very useful, but there is only one chair so you need to bring one in from the balcony (they are very comfortable chairs) if you both want to sit anywhere other than on the bed! There is a reasonable amount of storage for clothes and there is a small safe useful for passports, iPad, Kindle etc. I agree with the room comments from most of the other reviews, but we were in garden view room 305 and had a half view of the sea. My brother was in garden view room 418 and had a full sea view. You would not get a view of the sea in a garden view room if you were on the first or second floors. Go for rooms 305 - 315 or 405 - 418 (but beware of the generator mentioned in one of the other reviews). These rooms are lovely and quiet; if you have a room overlooking the pool it is very public – we could see people sitting on their balconies in the evening when we were watching the entertainment which is all outside. People do reserve sunbeds (and the beds with mattresses & curtains round), but we could always get one, even in the afternoon. There are lots of them piled up and you just help yourself. You can get a blue beach towel (in exchange for a free token) at the start of your stay and exchange it as many times as you like each day. We tended to get a clean one in the evening so we had it ready for the next day and just got our token back at the end.
Food in the A la Carte was quite disappointing in choice and portions were small so we didn’t take up our third night, but the setting of the restaurant was lovely, sitting outside near the beach. Buffet has a huge choice and we didn’t find it cold apart from the chips. Both restaurants were lacking in any authentic Spanish food – it was all English and German – but I guess that is probably what most tourists want.
The shop opposite the hotel is very useful for getting milk, bread, cakes, drinks and bottled water. Tea & coffee is not provided in the rooms (there is a kettle, glasses and cups) so take some with you to keep you going until you can buy some in the shop. It is 10 minutes’ walk to the edge of the main Santa Eulalia town and the start of the harbour, and then another 10-15 mins walk into the main part of the town where the restaurants, shops and bus station are. Public transport is very cheap and efficient but you need to be there half an hour before it leaves to get a seat. We took the bus into Ibiza Town – only 2 euros, but we had to stand all the way (half an hour). We got the boat back - 9 euros, and it took an hour, but it was very choppy. We also went on one of the land train excursions (15 euros) which was very interesting. The tourists are mostly English and German, but everyone seems to speak very good English. Some of the shops and market stalls are run by Germans but again they speak excellent English and Spanish.
Entertainment was brilliant on the first night with Spanish dancers and singers, but went downhill after that with a couple of singers singing really old songs right back to the 1940s, and expecting everyone to dance! Some nights were young lads singing along to backing tracks on iPods. We could take it or leave it and it wasn’t why we went there, so we just treated it as a bonus if we enjoyed it, but some people do consider it an important part of their trip, so I think they would have found it disappointing. There was a quiz one night which was a bit of fun and we played pool a couple of times (money in the slot). The reps and the hotel staff were all very friendly and helpful and overall it was a super holiday which I would thoroughly recommend.
I agree with the room comments from most of the other reviews, but we were in garden view room 305 a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for taking the time to write about the hotel and for your really valuable comments. Any opportunity for improvement through this kind of sincere and constructive feedback is gladly welcome.
We are very sorry to listen that some things from the hotel did not fully satisfy your expectations. Please accept our most sincere apologies, we will definitely learn from your comments and we are working very hard to improve and satisfy all our guests’ requests.
It is our main objective to exceed your expectations and it is a great motivation for us when we receive comments like yours. Your comments are really helpful in order to give efficient solutions.
Thank you once again for your review and we hope to have the chance to welcome you back to our Fiesta Hotel Don Carlos .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.