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“Heaven ruinned by the staff” 3 of 5 stars
Review of Estalagem Lago Azul

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Estalagem Lago Azul
3.5 of 5 Hotel   |   Castanheira | in front of the Blue Lake, Ferreira do Zezere 2240-132, Portugal   |  
Hotel amenities
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
“Heaven ruinned by the staff”
3 of 5 stars Reviewed September 3, 2011 via mobile

With such a beautiful location we could expect to arrive to a real unforgetable place. And it was, unfortunatly for all the wrong reasons.
We stayed at a lake view room, a little bit small for the asked price: 115 euros per night, but immediatly forgot about it as soon as we opened the window: the view deserves it! So with such a good review way we would not recommend this hotel to a friend ??? just this: we could not see a simple smile from the staff from the moment we arrived to the moment we left, just unhappy people that makes every litle client-attentive action to be the most undesirable thing in this world... being in a wonderful place with people that really doesn't care sbout us being there made us feel bad and unhappy, not even a thank you and have a nice trip at check out ... and we didn't even complain and kept this toughts for us and for you my friend ... keep reading and writing, that makes our vacations better

  • Stayed September 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed February 7, 2011

The hotel is loatted in the Zezere RIver, with priavte dock, and direct acess to the river. It is surrounded with the florest and with a very quiet and peacefull setting.
The decoration is a little dated, but very well kept, all very cosy and confortable. The staff is generally very friendly and helpfull.
The rooms and large, confortable and with very good views of the mountains and the river... very relaxing!!!. the room is very conforable and spacious, but the furniture is a little dated, but very confortable and cosy. there´s a mimibar, bathroaps, all the amenities and you may need.
there´s a guest room, bar and a restaurant very marvelous views, with a stylish fireplace. Also a large games room with a pin-pong and snooker table. Outside there´s a big swimming with sunbeds, sorrounded with a magnificient garden. Next there´s also a tennis court, minigolf, and outdoor playground.
Although we didnt had dinner, the restaurant is very nice, with large selection of Breakfist choices, with excellent quality and variety!!!

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peacehaven
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 2, 2009

This hotel is in a fantastic location overlooking the River Zezere. The room we had was very comfortable, if a little small, but it had large windows and waking up to the view each day was amazing. It was spotlessly clean and towels changed each day. The hotel has a nice bar area and an outside terrace overlooking the swimming pool (free pool towels provided) and river. We ate in the restaurant one night and had the 4 course menu of the day (19 euros each) which, although not haute cusine, was delicious and traditional. All the staff were very polite and helpful with a couple of them speaking pretty good English! When we went at the end of October the hotel was very quiet and in fact for two nights we were the only guests but we were quite happy with this as we wanted peace and quiet. The only possible downside to the hotel was that it is at the end of a 5km windy road and everytime you go out anywhere you have this drive to the main road but we felt the location more than made up for this. Just down from the hotel is a small, stony river beach with a pontoon which incorporates a swimming pool, paddling pool and a ladder for access to the river for swimming. All in all, although by no means the height of luxury, it was lovely and I would highly recommend it

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Estalagem Lago Azul

Address: Castanheira | in front of the Blue Lake, Ferreira do Zezere 2240-132, Portugal
Location: Portugal > Central Portugal > Santarem District > Ferreira do Zezere
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferreira do Zezere
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Estalagem Lago Azul 3.5*
Number of rooms: 20
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