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“Great staff ok hotel clean and tidy” 3 of 5 stars
Review of Luna Clube Brisamar

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Luna Clube Brisamar
3.0 of 5 Hotel   |   Sitio da Dourada Alvor, Alvor, Portimao 8500-053, Portugal   |  
Hotel amenities
Ranked #17 of 26 Hotels in Alvor
Featherstone
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“Great staff ok hotel clean and tidy”
3 of 5 stars Reviewed September 19, 2013

We stopped at the Brisamar for a week from 30th Aug 13 1st impressions were great the staff on reception were very informative and the complex had nice well kept gardens and all the blocks of apartments weren't on top of each other. We had a 1 bedroom apartment which had large rooms and a decent size kitchen and bathroom. It was all very clean but basic in its decor which was fine with us as has been said before you get what you pay for. Over all we were happy to start with we had a kettle and toaster (free) but we did have the lumpy pillows but you get used to them. The problem started on a night our apartment was on the ground floor and sure enough a family moved in upstairs and the banging and scrapeing started not only that we were near the complex enterence not far from the road and traffic noise and dogs barking was an issue early morning. After a couple of broken nights sleep we asked reception if they had a upper floor apartment available else where.We arn't the sort to complain but it was spoiling our holiday so we went to The lady on reception who asked for 1/2 hour to see what they could do and sure enough they sorted us out a top floor room further in the complex which was spot on and a full nights sleep was had for te rest of the week.
We were self catering so can't comment on the bar or food but the pool area was nice and big with nice large pool. Sunbeds were never a problem to get although there was a lack of cusions to lay on the beds to have a nice sleep on. I recommend a massage with the big guy I had a torn hamstring and he gave it a good seeing to and he knew his stuff for only 10 euro a session. Its a nice 10 min walk into the town and a further 15 min to the beach but its not too bad and was ever a problem. If you enjoy walking I can recommend a walk to the far end of the beach where there are some lovely coves and the boardwalk at te other end goes to the harbour enterence for some great views.
All in all its an ok Hotel you get what you pay for, if you want luxury don't come here but a value family holiday or couples on a budget its great if you can secure a top floor room away from the road. or if you are deaf. The staff are fantastic so if you have a problem ask and they will do there best to help.

Room Tip: Top floor apartments away from the road.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 4, 2013

Just back from a weeks all inclusive stay (last week in August). After reading the reviews before hand i was worried to say the least having stayed in good & bad places before but what an all round great 3* Clube Brisamar is. To be honest im finding it difficult to relate to certain points people have. We were greated by friendly staff at reception on arrival who explained everything. We stayed in block 17 (206) which was around 100m from reception & bar, in my opinion i preferred it as we didnt hear any noise from the main buildings. Our room was light & airy, clean & tidy, decor wasnt bad either! The cleaners were brill too, they came every day & always made our room smell nice with cleaning products. They came with new towels and made beds daily too. The surrounding gardens were very well kept, all neatly cut & watered which was nice too see in such a hot country. The restaurant & bar were very clean and relaxing, food served was different day in day out, giving a wide choice every day which was nice. The pool side was also spotless with lots of sun lounders, one good thing about the pool was that it opened at 9 & no earlier so nobody could come early & hog the loungers. Music played round the pool was a wide variety of old & new with portugese too. The volume wasnt an issue for me it certainly wasnt too loud. Sometimes people asked entertainment staff to turn it down which they did so at once. My 5 year old son loved the entertainment, he got stuck in everyday & become fond of the staff who were very friendly & spoke very good english!! There was alot of portugese around the pool but to be honest they were on holiday too & they were very friendly!! So all in all thats our experience.... NOTHING BROKEN.. NO ANTS.. NO DIRT.. NO NASTY/UNFRIENDLY STAFF.. NO LUMPY PILLOWS.. NO YUKKY FOOD.. i could go on and on.. and the bottom line is *** you only pay for what you get *** if you want 4* or 5* go pay the prices.... :)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed September 2, 2013

The Luna Clube Brisamar is without doubt the worst place we have ever experienced. Having gone all inclusive was our first mistake. All inclusive at the Brisamar is obviously a concept that is not understood by staff or possibly the Luna organisation. People often say that all inclusive food is very ‘samey’ at the Brisamar it is not ‘samey’ it is the same, for lunch and dinner – six options – fish, meat, rice, chips and two choices of vegetables There was a salad bar but again only six options and pretty much the same every day. Dessert was the same for at least four of the seven days we were there. Breakfast was acceptable but only because there was the continental selection (croissants, toast etc) the cooked breakfast is worth missing, we never expect a typical British style breakfast but at least is should be warm/hot and edible. Perhaps there was some respite in the choice of drinks – alas no. One bar and I counted about 10 bottles of various spirits on the shelves (see photo of bar area) but ask for a drink and an unlabelled bottle is pulled out from under the bar – paint stripper is less lethal – of course there is the local beer on tap which is no better. There was a rather nice indoor bar with a huge selection of drinks, sanctuary, but alas no, if you are all inclusive you are more than welcome to sit in there – but don’t take your all inclusive drinks in there as you are not allowed and if you want a drink from that particular bar you have to pay for it!! Seems all inclusive holiday makers are only allowed to obtain drinks from the outside bar and can only consume them outside. So don’t expect to be able to have a quiet drink in relaxed surroundings, see below re why. We had our two teenage kids with us, aged 15 and 16. Entertainment for them was provided according to the brochure both day and night. What entertainment they had was abysmal and not aimed at teenagers, the pool area was overcrowded not by holiday makers but by the locals, at times it was standing room only in the pool itself. Seems the clue is in the name ‘ Clube’, it was used as a club by locals who came in their droves and used the pool, bar and facilities – any holiday makers didn’t stand a chance. Add to that the incessant music played over a large and very loud speaker from 10am until 11pm, it would have been more bearable if the music was varied, but no – same tape/c.d. every single day! The accommodation was passable, but do not allow yourself to be fooled by the pictures on various websites – what you see, is not what you get, not even close. The bathroom was far below acceptable (see photos), mouldy corners, surface of bath peeling off, plugs broken off, no lock on door, you had to wipe your feet on the way out of bathroom it was that bad. Main bedroom wall lights were hanging off the walls and despite problems reported to reception – nothing was sorted out. Oh and yes pillows are no better than sleeping on a very thin wafer – cushions on the sofa bed made a better alternative. Sheets on the beds changed once a week, towels supposed to be every other day but not if it’s a weekend, so dirty towels it is, if you factor in suntan lotion etc it’s nothing short of un-hygienic.
Would we go here again? Not a chance in hell. Would we recommend it as a place to stay? See above...

Room Tip: Choose a different hotel
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 29, 2013 via mobile

After always being sceptical about reviews, I didn't read too much into various review sites such as tripadvisor etc.

However, in this hotel's case, they were mostly correct.

The rooms are basic, not really very well maintained. Patio doors unable to be locked, fixings missing, damaged, dirty. Pillows were (famously) lumpy and uncomfortable, beds broken. The list was really quite endless.

But, in fairness, I believe the hotel has recently been bought by the Luna group who inherited good only knows what. No excuse though. If you're not ready, don't open.

Food was very basic and repetitive. All inclusive wasn't all inclusive with an argument ensuing over some bar snack payment. Bar staff (apart from one or two) mostly not friendly or helpful.

Kids entertainment the worst I've ever seen. A joke to be fair.

If you aren't hiring a car, it's too far away from anything without taxis. We had a car fortunately.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romford,Essex
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 29, 2013

Stayed last week of July to second week August with large family had 4 different apartments,
Not 5 star but not 5 star prices, was a bit old and could do with a bit of an update, maid was very good cleaned thoroughly every day except Sunday,didn't try the on site restaurant as we eat out in the town it's self where the food is great and good value, I do think if they spent money on doing up the place you will see a price increase and then the people that complain about it would no longer go !!! So it's catch 22
We will return hopefully next year.you can't get 3 weeks away including flights for less than £2500 anywhere, unless you stay in a barn.
All in all good value for money.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 25, 2013

We spent a week here in August 2103, in a family apartment. The place was dirty and dilapidated. Amongst other broken fixtures the bathroom door wouldn't close, never mind lock. Lots of other little things were broken and didn't seem to have been cleaned in quite a while. We had to buy a can of Raid to keep the ants etc at bay, and couldn't risk eating in the apartment, although it is self-catering. The wardrobe in the bedroom was infested with wood eating insects that munched continuously, keeping us awake during the night. The final straw was the resort's method of dealing with rubbish - large open bins dotted around the grounds which daily became overfilled, and although they were emptied every morning they were usually torn apart by dogs and worse during the night. The battles between cats and rodents outside our window, where one of these bins was, didn't help us sleep much either. Needless to say, the balcony, overlooked as it was by one of these bins, was pretty unpleasant. Although there is a daily cleaning service, floors were never cleaned, nor was there any brushes left so that we could do it ourselves. Generally this is a resort to be avoided - it's dilapidated, dirty and generally an exhausting place to find yourself in.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 23, 2013 via mobile

Stayed here for 3 weeks with a large group. Don't really know what peoe expect when paying these prices but we though the brisimar was ideal. Rooms were clean and spacious, we did take our own pillows after reading previous reviews and glad we did as the pillows were terrible. Other than that the rooms were fine. Pool area was good sometimes there was a shortage of beds but we were up early. Animation team kept the kids entertained with football, water polo ect.area around the pool could have done with hoses down!!
All staff were friendly and helpful.
Was a 10 minute walk into town which we all liked, a few bars and resturants on the way into town which were nice, try panda grill, very good.
Overall we all enjoyed our stay and would return to Luna club brisimar.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luna Clube Brisamar

Address: Sitio da Dourada Alvor, Alvor, Portimao 8500-053, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 26 Hotels in Alvor
Price Range (Based on Average Rates): $
Hotel Class:3 star — Luna Clube Brisamar 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Clube Brisamar Alvor Hotel Alvor
Clube Brisamar Hotel Alvor
Alvor Clube Brisamar Hotel

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