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“lovely time spent here” 4 of 5 stars
Review of Pestana Dom Joao II

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Pestana Dom Joao II
4.0 of 5 Hotel   |   Praia de Alvor s/n, Alvor, Portimao 8500-904, Portugal   |  
Hotel amenities
Ranked #7 of 26 hotels in Alvor
Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“lovely time spent here”
4 of 5 stars Reviewed September 25, 2013

had really nice quiet room ,very spacious. garden with plenty of sun beds, beach right on door step . probably wouldn't choose to dine again in evening, food not excellent, but quite a way from alvor ,so taxi would have been expensive each evening

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Manager at Pestana Dom Joao II, responded to this review, September 29, 2013
Dear guest,
Thank you very much for sharing your opinon about our hotel with other people. We took note of all your constructive comments. We sincerely regret we did not meet your expectations in some aspects. Should you give us another opportunity we will no efforts to make your next stay a most enjoyable and memorable one, we remain with kind regards.
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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827 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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English first
Barnsley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 25, 2013

After spending weeks reading endless stories on TA of overbooking, I have to say that despite having no complaints, I don’t think this hotel is so good that it’s worth the worry of booking a Pestana property ever again.
We booked with Jet2 Holidays in January and feel fortunate that we did get the sea view room we had paid for. We would normally have given the hotel quite a good review - it is in a great location, rooms are kept spotless and breakfast was fine, what more could you ask for ? But i personally think there are many hotels all along the Algarve which can offer an equally good holiday experience, without the worry & uncertainty of whether you will be transferred to alternative accommodation.
The centre of Alvor is a 15 minute walk from the Hotel & has plenty of lovely restaurants and bars. We tried hard to sample them all ! The beach is lovely & the boardwalk is definitely worth a stroll if you take your mosquito repellent ! The only downside to Alvor in our opinion was the number of stray dogs – and the resulting deposits on the footpaths which need cleaning up much quicker.
Unless Pestana change their rogue practices, our advice would be to book elsewhere and don’t give them chance to spoil your holiday by sending you to another hotel.

Room Tip: Recommend floor 3 or above with a sea view looking over towards Lagos. (Odd numbered rooms).
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hereford
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 24, 2013

arrived at the hotel quite early on check in we were told our room would be ready in two hours which was fair enough they took our luggage and we went for a snack. when we came back the room was ready and was exactly what we asked and paid for high floor sea view.luggage was delvered to our room 5 mins later.our room and the hotel was very clean.we stayed bed and breakfast and the range of food was excellent it must be hard to keep different nationalities happy.the pool and grounds are brilliant and the lovely beach just through the gate.the drinks are to expensive and the entertainment is poor.but overall we had a great holiday and i will definately stay there again alvor is perfect i wish i could live there.

Room Tip: choose a sea view
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Manager at Pestana Dom Joao II, responded to this review, September 29, 2013
Dear Guest,
Thank you very much for your feedback. We are glad to Know you enjoyed your stay with us. regardind the entertainment we will have a look into it. Thank you .
Looking forward to welcome you back
Best regards
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2013

I will definitely return to beautiful Alvor and spend more days relaxing on one of the most stunning beaches I've visited. The main beach is a long stretch of golden sand but the real gems are the small coves at the far end. These are perfect for swimming, snorkelling, rock-pooling and relaxing. The hotel's location makes this end of the beach accessible as well as the town of Alvor itself - both approx. 20 mins walk away and so worth it. The seafood on offer in the many restaurants in Alvor is excellent and good value too.
As for the hotel itself, we were on B&B basis so enjoyed a good breakfast every morning, with lots of choice. We only ate lunch there on the day we arrived, small portions and a bit over priced. Otherwise, there were no problems with check-in. Our room, with a sea-view, was ready when we arrived. Our room was cleaned daily, with fresh towels. The staff were efficient, though not particularly friendly. The pool area was very nice with plenty of loungers and lots of natural shade too because of the trees. The pool bar was pricey too compared to other cafes/bars on the beach.
Overall, I would recommend this hotel and will certainly return to Alvor.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Manager at Pestana Dom Joao II, responded to this review, September 29, 2013
Dear Guest,
Thank you very much for your feedback. We are glad to Know you enjoyed your stay.
Looking forward to welcoming you back to any of our hotels
Best regards
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Co Durham
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2013

Lovely hotel cleaned every day, the staff are polite and helpful, this hotel is a great location for Alvor town which is lovely town the peole are polite and pleasant cant do enough to help, the beaches are amazing lovely area for walks. The fish restuarants are the best I have ever being to this is the second time we have being to Portugal and will be returning next year

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Manager at Pestana Dom Joao II, responded to this review, September 29, 2013
Dear Guest,
Thank you very much for your feedback. We are glad to Know you enjoyed your stay with us.
We look forward to welcoming you again soon!
Kindest regards
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 23, 2013

I received a telephone call from the travel agent 13 days before we were due to travel in September informing us that we were double booked and there was no room for us at the Pestana Dom Joao II, despite our booking being made in January. We were offered a room at the Pestana Delfim on 'all inclusive' but refused and I ended up getting my money back as the travel agent wanted an extra £100 to book us into a different hotel.
We ended up booking through a different travel agent, in a different part of The Algarve staying at a hotel which was part of the Vila Gale hotel group where nothing was too much trouble and we had the most wonderful holiday imaginable.
Thank you Pestana for letting us down as without you we would never have discovered Vila Gale!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnley, Lancashire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 23, 2013 via mobile

We booked this hotel last November 3 parties of 2. On arrival we were also told there was no room in the hotel and told we were being upgraded to villas. Great except they expected 2 couples to share 1 villa. We spent 4 hours arguing and were offered the delfim. Absolutely refused to go there. Nearly 7 hours after arriving at the hotel we were given 3 villas. Absolutely ridiculous .... we were told by staff the pestana group are overbooking 83 rooms a day.
Our villas were very nice but the stress of the start of the holiday means we will never book with the pestana group. Management should be ashamed of expecting their staff to tell such lies to holiday makers who have paid good money. Their patter about upgrades and it not being possible is off to a tee. Do not allow them to move you and refuse to bullied by them.
Alvor itself is very nice with excellent restaurants. Please note that you do need to book the top ones on trip advisor because you will not get in. The beach is lovely and a great walk on the board walk into town.
Breakfast at the hotel was adequate. Drinks were far too expensive. We didn't go in the lounge in the evening so cannot comment.
The pool area and sunbathing areas and gardens were perfect ... hey something positive.
Good luck if you are going you may need it.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pestana Dom Joao II

Address: Praia de Alvor s/n, Alvor, Portimao 8500-904, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Alvor
#5 Romantic Hotel in Alvor
#6 Luxury Hotel in Alvor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Dom Joao II 4*
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Also Known As:
Pestana Dom Joao Ii Hotel Alvor
Pestana Dom Joao Ii Alvor

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