My friend and I stayed here all inclusive at the end of april
We found the staff very friendly and helpful, they all work hard to please the guests.
I don't personally understand the criticism of the food, we always had more than enough choice at mealtimes and the quality and range of meals was good.I think someone had probably commented on the main course "vegetarian" option as within a few days of us arriving that choice had increased to several dishes,I feel this shows the hotel is trying hard to cater to the guest needs and should be recognised.
Yes the food is not all piping hot but I have rarely found an all inclusive buffet that was. We certainly had no problems with it.
I also didn't see any "unsavory" guests while there and people seemed perfectly happy having drinks in the bar in the evenings.Yes there is some noise from the childrens entertainment downstairs but if you don't want to hear children enjoying themselves go to an adults only hotel.
The hotel is not "typically portugese" or "quaint" and if this is what you want you need to look elswhere, however we wanted a relaxing time in a well appointed, clean hotel and that is what we got.
The rooms were as shown in the brochure, excellent, the whole hotel is very modern.
The cooking equipment in the room is limited,as has been pointed out eleswhere, plates, cups, cutlery and glasses, enough to have a cold snack/salad or something from the microwave and make a cup of tea or coffee in your room but not to cook meals, then I think all inclusive is how this hotel is being marketed and what was available was a bonus, especially the full size fridge for your own water etc which you could get from the local supermarkets.
The grounds and pool were great, although it was a bit early in the season to make good use of them.
The Town is a short (approx 10 min) walk away and is down a bit of a hill however the free "train" is available if you don't want to walk.
We had great time here and would not hesitate to return.
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