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“return after 10 years” 2 of 5 stars
Review of Pestana Delfim Hotel

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Pestana Delfim Hotel
4.0 of 5 Hotel   |   Praia dos Tres Irmaos, Alvor, Portimao 8501 904, Portugal   |  
Hotel amenities
Ranked #12 of 25 Hotels in Alvor
Livingston, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“return after 10 years”
2 of 5 stars Reviewed 3 days ago NEW

went back to this hotel after ten years very tiered hotel not much been done in the ten years food cold and not anywhere the same spread as before hotel now panders to groups of golfers and not a family place wont be back

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
    73
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Stockport
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a week here as part of my 60th Birthday celebrations. The hotel is very comfortable,the food is very good and service in all areas very good. The hotel was very quiet indeed but it is early season. The pool area is very relaxing although the water temperature was very cold. A bottle of fizzy wine was brought up to my room on my birthday - a nice touch.Good for a peaceful break or Golfing holiday.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Gerente at Pestana Delfim Hotel, responded to this review, 2 weeks ago
Dear Mr.Kevinwalker,
Thank you for your nice review, we shared it with our team and everybody is very proud of your comments. We hope to see you again in the near future. Kindest regards from Algarve
Ricardo Santos – Unit Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 12, 2015

We stayed here in June 2014 and am amazed and some of the reviews. Definitely not a 4* Hotel. Indoor pool was a children's play pool in the main entertainment area which meant wet floors, noise and smell of chlorine in the only bar area open during the day. The outside pool bar was not open even though it was mid June. The "Piano Bar" had no piano and no entertainment as advertised. Basic food in a cafe style restaurant. On top of all this a live maggot crawled out of my water melon! We showed this to the waiter who told kitchens and management - they only apologised but it put us off eating there.
The reason for the delay in this review is that our complaint to First Choice has not been dealt with yet

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Gerente at Pestana Delfim Hotel, responded to this review, 2 weeks ago
Dear Mr "philscoi",
On my behalf and on behalf of All Pestana Delfim Hotel, we regret all that you reported and everything that occurred during your stay at the Pestana Delfim. This feedback from our customers is extremely important for us to do a profound analysis to our product and the services we provide to all of our customers. All you reported was already sent to the staff in charge of each section for analysis, change and improvement.
On an upcoming trip to the Algarve, please give us the privilege to welcome you again so that we can surprise you in a more positive way.
On my behalf and on behalf of All Pestana Delfim Hotel team, our most sincere greetings and kind Regards
Ricardo Santos-Unit Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 28, 2015

We stayed here in the summer of 2014 it is a gorgeous hotel with amazing staff ,a bit of a walk to the town , the beach is at the rear of the hotel gorgeous beach loved the caves and alcoves. On of my favourite places .

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Gerente at Pestana Delfim Hotel, responded to this review, March 18, 2015
Dear guest,
Thank you for your nice review, we shared it with our team and everybody is very proud of your comments. We hope to see you again in the near future. Kindest regards from Algarve
Ricardo Santos – Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 2, 2015

Disappointing hotel. Accommodation/hotel 2 stars only; paid extra 210 euros to upgrade to much better room. Nonetheless expect only 3 star facilities after upgrade. Travel Agent not helpful as still showing 4 star after our group complaint last July, no follow up or redress provided.

Room Tip: ensure you upgrade rooms before you go as they are terrible otherwise.
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  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Gerente at Pestana Delfim Hotel, responded to this review, March 18, 2015
Dear guest,
Thank you for your review, we regret that we didn’t fulfill your expectations. Hope to see you again, kind regards
Ricardo Santos – Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 19, 2014

We've been here for the last 4 years. It's not a top quality hotel, but staff are friendly, the hotel is clean, and great location.we travel as a couple and come here because it's quiet, and gorgeous beaches are just literally 5 mins walk down the hill.
It costs about €4 to Alvor, which is a lovely little fishing village, and well worth a visit.
The food is always edible and plentiful, although the snacks at snack time leave a bit to be desired.
Overall we love the place, great location and quiet, perfect for a short break....

Stayed September 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Gerente at Pestana Delfim Hotel, responded to this review, March 18, 2015
Dear guest,
Thank you for your nice and honest review. It was a pleasure to have you as our guest. We will be pleased if you return. Kind regards
Ricardo Santos – Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turriff, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2014

Great outdoor pool with loads of activity and the beach about 10 minute walk away.....
Lots of yummy food and I still lost weight in the two weeks we spent there ...
Beach was very long with little cave bits and you can see Lagos across the bay from the beach

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Gerente at Pestana Delfim Hotel, responded to this review, March 18, 2015
Dear guest,
Thank you for your nice review. It was a pleasure to have you as our guest. We will be pleased if you return. Kind regards
Ricardo Santos – Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Delfim Hotel

Address: Praia dos Tres Irmaos, Alvor, Portimao 8501 904, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Alvor
#6 On the Beach Hotel in Alvor
#7 Luxury Hotel in Alvor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Delfim Hotel 4*
Number of rooms: 312
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Also Known As:
Hotel Pestana Delfim
Delfim Hotel
Pestana Delfim Alvor

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