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“If you pay for all-inclusive, then don't complain that it wasn't silver service.” 4 of 5 stars
Review of Pestana Delfim Hotel

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Pestana Delfim Hotel
4.0 of 5 Hotel   |   Praia dos Tres Irmaos, Alvor, Portimao 8501 904, Portugal   |  
Hotel amenities
Ranked #12 of 26 hotels in Alvor
St. Andrews, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“If you pay for all-inclusive, then don't complain that it wasn't silver service.”
4 of 5 stars Reviewed June 21, 2013

After reading so many varied reviews, I was concerned about what to expect on this much anticipated holiday-but was very pleasantly surprised. Yes, the hotel could do with cosmetic paint work and some refurbishment; however, what the hotel lacked in aesthetics it made up in cleanliness and service.
The gardens were large and attractive and the pool area was great for soaking up the sun with plenty of sun beds and free towels. Snacks and drinks were readily available throughout the day-and many of the guests appeared to be enjoying them, whether they were inferior brands or not.
There was a varied choice of menus at each meal time. Certainly, vegetable soup was on the menu everyday, but also one other variety of soup along with a number of salads, several choices of main courses and a selection of cakes, pastries, fresh fruit and ice-cream. Wine, beer, soft drinks and fruit juices were plentiful. I certainly saw plenty of plates piled high with food at each sitting!!!
Perhaps an extra pair of hands in the bar was needed occasionally, but on one night there was a family group of eight who ordered two of every drink at one time-holding up service for everyone else. The Manager was often seen to help out in the restaurant, bar and reception -I doubt he ever left the hotel to go home.
Our bedroom was large and comfortable and linens were changed daily. Reception staff were very helpful recommending trips, organising taxis and helping with directions.

The Pestana Delfim wasn't a first class hotel, but then I hadn't paid for, nor expected it to be. Although we selected the hotel because it was 'all inclusive', I am sure that if we had been bored with the food, we would have tried eating out on occasions.

As we didn't have children with us, I can't comment on the facilities available to them.

Our week at the Pestana Delfim was so enjoyable, I look forward to a return visit in the future.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, November 4, 2013
Dear Guest,
Thank you very much for your excellent comments in Tripadvisor. Your opinion is very important to the Pestana Delfim Hotel and to other guests that consider a trip to Alvor, Algarve.We hope to have the opportunity to welcome you again in a near future. Sunny regards from Alvor
We look forward to welcome you again.
With kind regards,

Ricardo Teixeira
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Glasgow, Scotland, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 20, 2013

Just back from 8 days at this hotel. Me, my partner, two children and the grandparents. First impression driving up is the hotel could do with a lick of paint. We were on the 5th floor, room was pleasant enough, just needs updated. Was clean and beds and towels were changed every day. The ground is which the hotel sits on is lovely. The pool area lovely and the pool is a decent size. None of this putting towels on the lilo's to secure your seat. There was plenty of space on the grass and around the pool area. Staff pleasant enough. There are only really 3 negatives points that I found.
1. Not enough entertainment for my boys to be honest and they were aged 3 and 9.
2. The food is no way 4 star. Now the quality of food was lovely, just not enough quantity.
3. They only have 1 bar staff on the Sunset Beach bar on level 2 which is nonsense as considering this bar is very busy at night. No matter how busy it was they only had 1 member of staff.
At different occasions I even witnessed the manager behind the bar on level 1 to help out. Its a shame as the views and the land are very good and pleasant. Beautiful at night. Would I return. Unfortunatley not. Unless food and entertainment improved.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, November 4, 2013
Dear Guest,
Thank you very much for submitting your review about your stay where you share your experience at the Pestana Delfim Hotel. Our biggest aim is to ensure memorable holidays to all our dear guests. Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies for the inconvenience Thank you very much for your contribution and recommendation.
We look forward to welcome you again.
With kind regards,

Ricardo Teixeira
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 17, 2013

First impression on arriving the exterior of the Hotel could do with a face lift the paint was flaking off. The reception area was ok. the staf were very pleasant and checked us in quite quickly. Went to our room the smell in the room was terrible we could not stay in it. My husband went down to reception and they gave him two keys for two different rooms we took the second one it was on the 12th floor. The room was ok but not 4star. The bed was clean. The mirror in the bathroom was well worn.The bath water was a brown colour till the last night and it was clear. Went down for lunch expected the dining room would be like the photograph it was more like a canteen. The food we had all week was not 4star the vegetable soup was the same every day but it was nice.There was not much choice each day people were walking out when they saw the food. The restaurant staff never acknowled you and never smiled. The two bars only had 1 barman serving. Especially when the hotel is busy. We were very disappointed. One good thing was the beach was only a short walk away which is lovely and the sun beds on the grass. Alvor is a pretty place you could either walk along the road or the boardwalk which took about 40mins. I think this hotel should not be rated as 4star maybe a 3. We were very disappointed and it was not a cheap holiday.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, October 20, 2013
Dear Guest,
Thank you for taking the time to comment your stay at the Pestana Delfim Hotel. Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies for the inconvenience. We thank you for your compliments about the reception staff .Our main objective is to achieve all our guests’ satisfaction and we promise to focus your comments.

Best regards,

Ricardo Teixeira

Unit Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 14, 2013

The positives of this hotel is that there are some nice golf courses within 25 minutes and also a 4 euro cab ride from Alvor where there are some nice bars .
Unfortunately this is the only positive as for an all inclusive the food was ok but a but boring. We were a group of 6 girls who went to play golf so never ate at lunch but the snack in the afternoon were good. The bar service was very poor only one person serving which meant you had to wait at least 10 minutes to get served and they always seemed to go missing at 11.45pm as the bar shut at 12pm. The chamber staff were very good but the bar staff were clearly not happy and never smiled or wanted to have a conversation. Lovely beach and close by. The hotel entertainment was really for the older guests and therefore most evenings we went into Alvor which kind of negated the all inclusive package. Transport provided to and from the golf courses and airport was fantastic and thanks to Ruie for this.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, October 20, 2013
Dear guest,
Thank you for taking the time to gives us your opinion about our facilities and services. All your comments benefited my best attention and I apologize for all the inconveniences.
Kind regards

Ricardo Teixeira
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle Upon Tyne
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 13, 2013

We stayed here in early June. First impressions - the hotel is a bit dated and could do with a refurb and a lick of paint but we were pleasantly surprised. We had a sea view room which was a decent size, clean and very comfortable. Bit disappointed that we never saw any sun on our balcony and did ask reception about changing rooms but gave up in the end. Fabulous views though and the location was fantastic - few minutes walk from one of the most stunning beaches I have ever seen and the hotel is set in its own spacious gardens - loved listening to the birds tweeting and the sound of ocean waves.. pure bliss.

Yes food was a bit repetitive and often looked much better than it tasted but overall, it was ok and we could usually find something that we liked. There are loads of fish dishes although they all seemed to taste the same. We avoided the cooked breakfast - luminous, gelatinous scrambled eggs and very strange tasting sausages but the continental breakfast was decent albeit the same every day. The food could have been hotter but it was reasonable and we felt we had value for money although we ate out a couple of nights. Coffee was awful however - lukewarm, very bitter with a strange froth on the top. No kettle in your room so if you do stay here, take a travel kettle and take/buy some coffee. Decent selection of drinks included and generous measures but when the bar was busy, the service was dismal. It was survival of the fittest to get served as they only had one barman on and that was when the hotel was only half full. The 'Spa' (and I use the term loosely) was smelly and dingy and we didn't use it for fear of catching something and the indoor pool was mainly used by kids so if you do dare to venture there, don't expect a peaceful swim - and take earplugs.

The thing that really let this hotel down was the staff. This is the first time I have ever been to Portugal (normally a Greece girl) and I have to say that the vast majority of locals that we came across were, at best, unfriendly and at worst, downright rude and the staff in this hotel followed suit. The restaurant staff were very efficient but equally very solemn, rarely made eye contact and very rarely broke into a smile. There was no banter or conversation at all - thank god for our fellow guests who displayed good old fashioned British humour!!! People on reception were a bit friendlier and we did find one barman who raised a smile so perhaps they had been forced to attend the customer relations training course!!!

In the main, guests were retired couples with some families (few Brits but mainly Portuguese) and a smattering of golfers. Wouldn't recommend it for groups of young people or a young couple without kids.

To sum up - I liked the hotel in many ways and it was in a fabulous location. Food wasn't brilliant but it wasn't awful either. Guess you get what you pay for and overall, we were very happy with price of the all inclusive deal although there was no atmosphere in the bars or restaurant (which was not a relaxing place and was more like a canteen). We were also happy with the room. Pool looked gorgeous (but far too cold to swim in so was empty most of the day although you could tell when someone was using it from the shrieks when they first got in). Biggest let down - unfriendly, unapproachable, unengaging staff.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, October 20, 2013
Dear Guest,
Thank you very much for submitting your review about your stay where you share your experience at the Pestana Delfim Hotel. We are glad to Know you enjoyed your stay with us and thank you for your compliments about our rooms, gardens, view. Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies on behalf of the Staff Pestana Delfim Hotel
We look forward to welcome you again.
With kind regards,

Ricardo Teixeira
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 13, 2013

Stayed here in june with some golfing mates. This hotel is just about ok. The positives...nice reception staff, taxi rank near by, good lifts (on 11th floor - did not have to wait long), nice pool area and surrounding grounds, beer good, rooms cleaned regularly and of a really good size, nice view. Negatives - as mentioned by earlier reviewers - why are the dining room and bar staff so miserable!!, one barman in the evening in the popular sunset lounge - always waiting to be served, local spirits were awful as was the white wine, food warm at best, hot water for tea almost cold - had to use babies microwave, no decaf coffee to be seen, air conditioning in rooms not great, WIFI was terrible - had to keep logging on every day and even then it was rubbish - dont really on it. All in all it was a little disappointing - would not recommend.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, October 13, 2013
Dear guest,
Thank you very much for sharing your opinon about our hotel with other people. We took note of all your constructive comments about our services, faciliteis and staff. We sincerely regret we did not meet your expectations in some aspects. We truly value our Guest constructive comments as they help us to continually monitor and upgrade the quality of our service.
Should you give us another opportunity to show you our high standards of services, where no efforts will be spared to make your next stay a most enjoyable and memorable one, we remain with kind regards.

Ricardo Teixeira
Unit supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2013

Visited here may 27-2013 been several times but this was the last. Hotel needs a refurb the chairs and fittings where there 12years ago the first time we visited and carpets need a good clean .The same staff miserable than ever it was like been in mortuary for meal times . The rooms where cleaned every day well done cleaners doing a great job. Every afternoon around 12 suddenly the wind arrived then all other holiday makers rubbish was sharing my sunbed if you don't like windy weather stay away from portugal .The food was great the first 5 days and the last 2days fish fish fish every meal is ok if you are seal .Childrens club bit small asked the man in charge for drawing paper for my granddaughter he said she had 1sheet this morning must of had to last her the week considering she is only 18 months old and torn it to bits thought that was a bit harsh should off sneaked some for her when he was on his laptop and not looking after the children . Couldn't wait to get home for a hot cup of coffee and tea out of machines where stone cold no chance of kids burning themselves .I was amazed at how many stray dogs where about the hotel grounds just wandering in not good where children are seen that much me and my grandson named them scruffy and filthy .went to the reptile show Saturday evening what a load of rubbish then bingo night Sunday play for fun come on we Brits like a bit of adrenalin rush give your heads a shake pestana delfin you miserable lot.

Room Tip: Go to another hotel .
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, October 13, 2013
dear Guest
Thank you very much for sharing your opinon about our hotel with other people. We took note of all your constructive comments about our services, faciliteis and staff. We sincerely regret we did not meet your expectations in some aspects. Should you give us another opportunity to show you our high standards of services, where no efforts will be spared to make your next stay a most enjoyable and memorable one, we remain with kind regards..

Ricardo Teixeira
Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana Delfim Hotel

Address: Praia dos Tres Irmaos, Alvor, Portimao 8501 904, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Alvor
#7 Luxury Hotel in Alvor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Delfim Hotel 4*
Reservation Options:
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Also Known As:
Hotel Pestana Delfim
Delfim Hotel
Pestana Delfim Alvor

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