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“PERFECT” 5 of 5 stars
Review of Fonteverde Tuscan Resort & Spa

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Fonteverde Tuscan Resort & Spa
5.0 of 5 Hotel   |   Localita Terme 1, 53040 San Casciano dei Bagni, Italy   |  
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Complimentary bottle of wine
Constanta, Romania
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
66 helpful votes 66 helpful votes
“PERFECT”
5 of 5 stars Reviewed March 27, 2013

Accommodation : perfect , food, ambiance and services : perfect . Staff amazing , Spa services : excellent , overall atmosphere : PERFECT . I have been working in the hospitality industry for some years now ,and i have to say it this is one of the best ( if not THE BEST ) luxury experience i have had to this day .
I recommend it for families with children , young and old couples , weddings, private events , it has something for everyone and for all tastes .

Room Tip: Choose a room on the second floor. It does not have balcony but the view is better .
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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493 reviews from our community

Traveler rating
    346
    100
    29
    15
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 11, 2013

My girlfriends and I stayed here for a short March break. Overall enjoyed the location in beautiful Tuscan hills despite miserable weather typical for this time of the season. Hotel has preserved well the ancient part with beautiful architectural details, interior decorations maintained in the style of the good old days, when Medici used it as their thermal get-away. We thoroughly enjoyed our spa experience, dining was decent, although we would have wanted to see more calorie-conscious offering in the hotel.
Now we had more complaints on minor issues, but in totality they cared for unnecessary aggravation and concern we were experiencing these inconveniences for the level of rates in the hotel. Let me take those nuisance issues apart:
- meeting and greeting. We arrived late a night and check-in was quick and efficient, however we did not make a tour of the facilities since it was late. We were not offered to do it not the. Ext ay, not the day after. Upsetting, since the facilities are vast and good tour wold help us enjoy the most of it. Clear improvement point - it felt a bit odd that only folks arriving during day time get the tour.
- hotel is clearly internationally acclaimed - we encountered people not only from Italy, but also Russia (many Russians) and US. Would it totally ruin economics of the thermal spa to offer 1 newspaper in Russian and, say, financial times. Our company happened to be investment bankers, businesswomen, so it felt odd to find only local newspapers, especially given Fornteverde is part of the global hotel community. Minor, yet an irritant for international people.
- public Internet station. When was this computer acquired? Seems like last century (20, namely), as the speed was poor and one could not print. I am happy to pay for paper, but it was odd to run around trying to check-in for my flight next morning. Could be offered as service - nice gesture and takes away some of the stress of international travel.
- management should occasionally visit and use the spa themselves. If they do they would found out that in the BioAquam spiderwebs are prominently present on the ceiling and once can marvel :-) the view floating on the back. Some partitions might need a treatment against the mold.
- reception. While mostly friendly, lack of efficiency manifested itself in our company having to wait for slowly printing bills AFTER we asked on the way to dinner to print not to waste time after dinner. We clearly were not heard or preferred not to be heard, so waking up early next morning was needed to sort out the bill. I think, if they (reception) would see it from the customer shoes some minor improvement of listening skills would enhance our customer experience. Russian speaking Katia "installed" to cater to the needs of the Russians might not understand the point "cool" is not the same meaning as "friendly"; my girlfriends and I shared the sense of getting a discouraging cold responses with the clear irritation tone of Katia's voice. Dear Katia, if you continue with this attitude, Russians will not necessarily will stop coming here, but they will voice their displeasure with your attitude, tone and unfriendly demeanor until you either get it or the hotel hires more service-oriented person, who will enhance the revenue and not generate such feedback. My party clearly did not enjoy interaction with you!

Notwithstanding my developmental feedback for the hotel, other service functions, namely waiters, room maids and valet were delightful and very service-oriented. Spa personnel was exceptional - well worth the trip.

Room Tip: Ask for rooms with view when hotel is not busy...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarajevo, Bosnia and Herzegovina
Top Contributor
75 reviews 75 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 2, 2013

We were there for 3 days and had an amazing and relaxing experience. The spa is wonderfully equipped and various treatments are simply great. The rooms are very comfy and quiet, the service excellent and very friendly yet professional. The restaurant is also very good. Top of all that with one of the most stunning view on Tuscany's hills. You can be in the hot bath outside and look at Tuscany hills, before getting a relaxing massage. The atmosphere luxurious yet discrete and very relaxed. While we were there we were also very pleased to notice how all guests were well behaved, not flashy and noisy. This makes also the whole experience enjoyable as everyone around you, from staff to guest is discrete, pleasant and not in "your space" The staff very attentive and kind. Everything worked perfectly. We left happy, relaxed, regenerated, all pampered up and cannot wait to go back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonello D, Direttore generale at Fonteverde Tuscan Resort & Spa, responded to this review, February 13, 2013
Dear Paolo,
thank you so much for sharing your experience at Fonteverde Tuscan Spa Resort.

I am delighted that you loved your stay and t will be my pleasure to give your compliments to our staff.

We sincerely hope to have you again soon as our Guest.

Best Regards

Antonello Del Regno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 30, 2012

We had a very relaxing spa weekend here with excellent service, facilities, food, and treatments. The thermal pools are clean and well-designed, and I can't say enough about how wonderful the view is from the hotel guests' infinity pool, or how relaxed I felt emerging from the thermal waterfall or a massage (ask for Marco)! The only drawbacks were our smallish room, where the housekeeping staff initially forgot to put shampoo, etc. when we arrived, and the steep price!

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 23, 2012

This thermal resort goes back to House of Medici: the old building was built by Grand Duke Ferdinando I at the beginning of XVII Century. This old building has been restaured and envelops the reception and a gourmet restaurant at the ground floor, while the upper floors has few suites that overlook at the southern Val D'Orcia hills. New building has been added to increase rooms availability. Hot water springs, known since the Etruscans' time, became renowned during the Middle Age when the borough of San Casciano was founded. Place is in the southern part of the Val 'D'Orcia, Province of Siena, not far away from attractive towns as Orvieto, Pienza, Montepulciano, Citta' della Pieve and more. The surrounding are covered by wonderful forests (beeches, oaks, chestnut trees) with castles sown over the hills. Service is very professionals, rooms are good, baked goods are delicious and made fresh every day for breakfast and for dinner. Restaurant offers a large choices revisited menu of the Tuscany tradition, besides daily chef's proposals. Excellent wines are in the list. Natural waters spring out at about 38 degrees Celsius: it is a great joy to take baths all day around but at sunset is amazing ! Wellness centre offers 10's of treatments by skilled/professional personnel.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
182 reviews 182 reviews
154 hotel reviews
Reviews in 120 cities Reviews in 120 cities
317 helpful votes 317 helpful votes
5 of 5 stars Reviewed November 6, 2012

If you're looking for a good place to relax while visiting Tuscany, this is the place to go.

It was a bit difficult to find this place with the GPS we were using, but the town is so small it's easy to find.

The grounds of the resort are immaculate. When the gate opened from the main road, you could see the century-old main building surrounded by trees and flowers. The staff who welcomed us were warm and friendly, and they spoke English very well. Free parking is available onsite.

We were in the newer building at the end of the hall and had a great view of the Tuscan landscape. The room was a bit small. The bed was a bit hard (but after visiting other Italian hotels, all the beds were just as hard). The room had a safe, TV with channels in different languages, and complimentary bottles of water. We also had a plate of fresh, colorful fruit and a bag of biscotti. The bellboy was also nice enough to get us the appropriate sized house slippers and robes, which can be worn all over the resort, including breakfast.

Breakfast was included, and was served by the bar in a private dining room. It was a good continental breakfast with made to order eggs (you have to ask). Service was great here.

The spa is what makes this place amazing. The facilities are very clean, and there are so many options to choose from. Because we were staying in the hotel, the use of the pools was free, along with a few spa treatments (the sauna, steam room, etc.). There are eight pools, I think, with different temperatures of water, so there is a spot for everyone.

We also took part in the complimentary walking tour at 8:30AM with a guide that took us to the old town and back. It was a nice walk that took about an hour and covered 3 kilometers.

The only complaint I had about this place is that the toiletries in the bathroom were cheap for this type of place. Other than that, I definitely recommend this place.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Top Contributor
120 reviews 120 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 29, 2012

This is a wonderful resort and spa near Chiusi, Italy. Very professional staff. Rooms are small but very nice. The spa and water features are great. I highly recommend this place. The lunch is terribly overpriced (35 euros per person), but otherwise this place was a good value.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fonteverde Tuscan Resort & Spa

Address: Localita Terme 1, 53040 San Casciano dei Bagni, Italy
Phone Number:
Location: Italy > Tuscany > Province of Siena > San Casciano dei Bagni
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in San Casciano dei Bagni
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fonteverde Tuscan Resort & Spa 5*
Number of rooms: 78
Official Description (provided by the hotel):
Fonteverde is an elegant 5-star resort situated in San Casciano dei Bagni, an ancient village in the Val d’Orcia, which has always been famous for the age-old springs gushing forth thermal waters rich in minerals. The hotel complex is affiliated with "The Leading Small Hotels of the World," a prestigious luxury hotel brand, and alongside it is a fine thermal spa, which boasts the "Leading Spa" brand. The resort comprises 65 rooms, 9 junior suites and 4 suites with terraces over-looking the superb Tuscan countryside. The atmosphere is reminiscent of a Tuscan palace in former times, with quality furnishings and detailed decoration. Enjoy the natural beauty of the surrounding Val d’Orcia park and admire the rolling hills and scenic setting punctuated by olive trees and vineyards. The hotel's spa is a multifunctional complex with the most up-to-date thermal treatments, a holistic centre and beauty centre. Signature treatments include the ancient Mediterranean spa, ayurvedic massage, reflexology and therapeutic Dhara. In addition, there are eight pools, ideal for relaxation after a busy day. ... more   less 
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Also Known As:
Fonteverde Tuscan Hotel San Casciano Dei Bagni
Fonteverde Tuscan Resort And Spa
Fonteverde Natural Hotel
Hotel Fonteverde Natural
Fonteverde Tuscan Resort & Spa Italy/San Casciano Dei Bagni, Tuscany

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